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STRATEGIES FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT IN THE AVIATION INDUSTRY: A CASE-BASED ANALYSIS

Year 2023, Volume: 11 Issue: 2, 82 - 109, 26.12.2023

Filiz Mızrak

https://doi.org/10.14514/beykozad.1346605

Abstract

In the dynamic and rapidly evolving landscape of the aviation industry, the effective management of human resources plays a pivotal role in ensuring operational excellence, safety, and customer satisfaction. This study delves into the realm of human resource management within the aviation sector, focusing on the strategies that organizations employ to attract, develop, and retain a skilled workforce. Through an in-depth analysis of relevant case studies from various aviation organizations, this research aims to uncover the diverse approaches utilized to address the unique challenges and opportunities of human resource management in this industry. The study explores recruitment and training practices, leadership development, employee engagement initiatives, and the integration of cutting-edge technologies in the aviation context. By synthesizing insights from these cases and existing literature, the research provides valuable insights into the effectiveness of different strategies and their impact on operational performance and organizational success. The findings not only contribute to the academic discourse on human resource management but also offer practical implications for aviation industry professionals and policymakers striving to optimize human capital utilization in the pursuit of excellence.

Keywords

Strategic Management Human Resource Management Aviation Industry

References

  • Alafeshat, R., & Tanova, C. (2019). Servant leadership style and high-performance work system practices: Pathway to a sustainable Jordanian airline industry. Sustainability, 11(22), 1- 21. https://doi.org/10.3390/su11226191.
  • Alameeri, A., Ajmal, M. M., Hussain, M., & Helo, P. T. (2017). Sustainability practices in the aviation sector: a study of UAE-based airlines. International Journal of Sustainable Society, 9(2), 119-147. https://doi.org/10.1504/IJSSOC.2017.086818.
  • Alkan, A. D. (2022). The effects of COVID-19 on human resource management in aviation companies: the case of Europe. Ali Davut Alkan (Ed.), In Digitalization and the Impacts of COVID-19 on the Aviation Industry (pp. 225-242). IGI Global. https://doi.org/10.4018/978-1-6684-2319-6.
  • AlShamsi, S. S., Bin Ahmad, K. Z., & Jasimuddin, S. M. (2022). Curiosity, proactive personality, organizational culture and work engagement in the aviation industry in the UAE during Covid-19: A non-probabilistic moderated-mediation model. Journal of General Management. https://doi.org/10.1177/03063070221141201.
  • Appelbaum, S. H., & Fewster, B. M. (2002). Global aviation human resource management: Contemporary recruitment and selection and diversity and equal opportunity practices. Equal Opportunities International, 21(7), 66-80. https://doi.org/10.1108/02610150210787226.
  • Cook, G. N., & Billig, B. G. (2023). Airline operations and management: a management textbook. Taylor & Francis.
  • de Andreis, F., Comite, U., Sottoriva, F. M., & Cova, I. (2022, October). Human resources management and training in aviation. In International Conference on Reliability and
  • Statistics in Transportation and Communication (pp. 510-522). Cham: Springer International Publishing. https://link.springer.com/book/10.1007/978-3-031-26655-3.
  • Fedotova, M. A., Tikhonov, A. I., & Novikov, S. V. (2018). Estimating the effectiveness of personnel management at aviation enterprises. Russian engineering research, 38, 466- 468. https://doi.org/10.3103/S1068798X18060084.
  • Grubbs-West, L. (2005). Lessons in loyalty: how Southwest Airlines does it: an insider's view. CornerStone Leadership Inst.
  • Harvey, G., & Turnbull, P. (2020). Ricardo flies Ryanair: Strategic human resource management and competitive advantage in a Single European Aviation Market. Human Resource Management Journal, 30(4), 553-565. https://doi.org/10.1111/1748-8583.12315.
  • Helmreich, R. L., Merritt, A. C., & Wilhelm, J. A. (2017). The evolution of crew resource management training in commercial aviation. Robert L. Helmreich, Ashleigh C. Merritt, John A. Wilhelm (Eds.), In Human error in aviation (pp. 275-288). Routledge. Turkish Airlines Academy. https://akademi.thy.com
  • Emirates Group Annual Report. https://c.ekstatic.net/ecl/documents/annual-report/2022- 2023.pdf
  • Turkish Airlines Annual Reports. https://investor.turkishairlines.com/en/financial-andoperational/annual-reports
  • Delta Airlines Annual Repots. https://www.annualreports.com/Company/delta-air-lines-inc Southwest Airlines Annual Report. https://www.southwest.com/assets/pdfs/communications/one-reports/SouthwestAirlines-2022-One-Report.pdf
  • Delta Airlines Case Study. https://www.yodeck.com/case-studies/delta-airlines-case-study Kankaew, K., Komolvanij, T., Paethrangsi, N., Kungwol, K., Charernnit, K., Worasuwannarak,
  • B., & Waramontri, R. (2023). Digitalization and Crises: The Opportunity Overturned on Sustainable Human Resource Development in Airlines in Thailand. Kannapat Kankaew, Theppaluk Komolvanij, Nisara Paethrangsi, Korawin Kungwol, Kanittha Charernnit,
  • Benjapol Worasuwannarak, Rojanard Waramontri (Eds.), In Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm (pp. 57-78). IGI Global. https://doi.org/10.4018/978-1-6684-7494-5.ch003.
  • Karaarslan, E., & Erkmen, T. (2021). The impact of the COVID-19 pandemic on Crew Resource Management (CRM) attitudes: A comparison between cabin crews’ attitudes before COVID-19 and during the COVID-19 process. Business & Management Studies: An International Journal, 9(2), 472-485. https://doi.org/10.15295/bmij.v9i2.1784.
  • Karasar, S., & Öztürk, Ö. F. (2014). Management Trainee Program of Turkish Airlines: Global Distance Education. Turkish Online Journal of Educational Technology-TOJET, 13(2), 111-120. https://eric.ed.gov/?id=EJ1022917.
  • Kaya, M., & Ates, S. S. (2023). Human Resources in Aviation in the Covid-19 Era. Mustafa Kaya, Savas Selahattin Ates (Eds.), In Challenges and Opportunities for Aviation Stakeholders in a Post-Pandemic World (pp. 64-83). IGI Global. https://doi.org/10.4018/978-1-6684-6835-7.
  • Khassawneh, O., & Abaker, M. O. S. M. (2022). Human resource management in the United Arab Emirates: Towards a better understanding. Toyin Ajibade Adisa, Chima Mordi (Eds.), In HRM in the Global South: A Critical Perspective (pp. 103-128). Cham: Springer International Publishing. https://link.springer.com/book/10.1007/978-3-030- 98309-3#author-1-1.
  • Kucuk Yilmaz, A., Flouris, T., Yilmaz, A. K., & Flouris, T. (2017). Linkages between risk and human resources management in aviation: An empirical investigation and the way forward in selection of ideal airport manager. Ayse Kucuk Yilmaz, Triant Flouris (Eds.), Corporate risk management for international business, (pp.141-151). https://link.springer.com/book/10.1007/978-981-10-4266-9.
  • Lee, W. S., Tang, R., Moon, J., & Song, M. (2022). The structural relationship between a lowcost carrier’s service experience, corporate social responsibility, brand love, and reuse intention: The case of Southwest Airlines. Journal of Air Transport Management, 102(2022), 1-9. https://doi.org/10.1016/j.jairtraman.2022.102216.
  • Miles, S. J., & Mangold, W. G. (2017). Positioning Southwest Airlines through employee branding. Thomas C. Lawton (Ed.), In Strategic Management in Aviation (pp. 231-241). Routledge. https://doi.org/10.4324/9781315242323.
  • Mizrak, K. C., & Mizrak, F. (2020). The impact of crew resource management on reducing the accidents in civil aviation. Journal of Aviation Research, 2(1), 1-25. https://dergipark.org.tr/en/download/article-file/986717.
  • Mizrak, F. (2023). Analyzing Criteria Affecting Decision-Making Processes of Human Resource Management in the Aviation Sector-A Fuzzy Logic Approach. Journal of Aviation, 7(3), 376-387. http://www.dergipark.gov.tr/jar.
  • Muli, B. S. K., James, S. N. A. P. D., & Muriithi, G. (2019). Influence of Motivational Factors on Employees’ Performance Case of Kenya Civil Aviation Authority. European Journal of Business and Management, 11(12), https://doi.org/10.7176/EJBM.
  • Nguyen, T. L. P., Nguyen, T. T. H., & Ključnikov, A. (2023). The influence of socially responsible human resource management on green behaviours in the aviation industry. Journal of Competitiveness, 15(2). https://doi.org/10.7441/joc.2023.02.10.
  • Pan, Y., & Froese, F. J. (2023). An interdisciplinary review of AI and HRM: Challenges and future directions. Human Resource Management Review, 33(1), 100924. https://doi.org/10.1016/j.hrmr.2022.100924.
  • Paraschi, E. P., Georgopoulos, A., & Papanikou, M. (2022). Safety and security implications of crisis-driven austerity HRM practices in commercial aviation: a structural equation modelling approach. Safety science, 147, 1-22. https://doi.org/10.1016/j.jairtraman.2022.102216.
  • Pisitkasem, A., & Pairoj-Boriboon, (2023). T. Digital Hr: The digital transformation in human resources management in the aviation business. Social Science Asia, 9(3), 11-20. https://doi.org/10.1016/j.jairtraman.2022.102216.
  • Sarina, T., & Wright, C. F. (2015). Mutual gains or mutual losses? Organisational fragmentation and employment relations outcomes at Qantas Group. Journal of Industrial Relations, 57(5), 686-706. https://doi.org/10.1177/0022185615590905.
  • Tiftik, C., & Yakupoğlu, E. (2023). The importance of aviation safety in terms of human resources management in air cargo transportation. Uluslararası Sosyal Bilimler ve Eğitim Dergisi, 5(8), 125-146. https://dergipark.org.tr/en/pub/usbed/issue/74063/1207154.
  • Turk, A., Cevher, M. F., & Mizrak, K. C. (2021). The effect of informal relations and executive support on organizational commitment in the aviation sector. International Journal of Innovative Science and Research Technology, 6(2), 243-253. https://ijisrt.com/assets/upload/files/IJISRT21FEB121.pdf.
  • Turnbull, P. J., & Harvey, G. (2020). Ricardo Flies Ryanair: Strategic Human Resource Management and Competitive Advantage in a Single European Aviation Market (SEAM). Human Resource Management Journal, 30(1), 553-565. https://doi.org/10.1111/1748-8583.12315.
  • Waxin, M. F., & Bateman, R. (2016). Human resource management in the United Arab Emirates. Handbook of Human Resource Management in the Middle East (pp. 123-140) Edward Elgar Publishing. https://dx.doi.org/10.4337/9781784719524.00015.

HAVACILIK ENDÜSTRİSİNDE ETKİLİ İNSAN KAYNAKLARI YÖNETİMİ STRATEJİLERİ: VAKA TEMELLİ ANALİZ

Year 2023, Volume: 11 Issue: 2, 82 - 109, 26.12.2023

Filiz Mızrak

https://doi.org/10.14514/beykozad.1346605

Abstract

Havacılık endüstrisinin dinamik ve hızla gelişen ortamında, insan kaynaklarının etkili yönetimi, operasyonel mükemmeliyeti, güvenliği ve müşteri memnuniyetini sağlamada önemli bir rol oynar. Bu çalışma, havacılık sektörü içinde insan kaynakları yönetimi alanına derinlemesine bir bakış sunarak, organizasyonların yetenekli bir işgücünü çekmek, geliştirmek ve elde tutmak için kullandığı stratejilere odaklanıyor. Farklı havacılık organizasyonlarından ilgili vaka incelemelerini detaylı bir şekilde analiz ederek, bu araştırma, insan kaynakları yönetiminin bu endüstrideki zorlukları ve fırsatları ele almak için kullanılan çeşitli yaklaşımları ortaya çıkarmayı amaçlamaktadır. Çalışma, havacılık bağlamında işe alım ve eğitim uygulamalarını, liderlik geliştirme, çalışan katılımı girişimlerini ve gelişen teknolojilerin entegrasyonunu analiz etmektedir. Vakaların ve mevcut literatürün içgörülerini kullanarak, çalışma, farklı stratejilerin etkinliğini ve operasyonel performans ile kurumsal başarı üzerindeki etkisini ortaya koymaktadır. Elde edilen sonuçlar, sadece insan kaynakları yönetimi konusundaki akademik tartışmaya katkı sağlamakla kalmayıp, aynı zamanda mükemmeliyeti hedefleyen havacılık endüstrisi profesyonelleri ve politika üreticileri için insan sermayesinin etkili kullanımını optimize etme amacıyla pratik sonuçlar sunmaktadır.

Keywords

Stratejik Yönetim İnsan Kaynakları Yönetimi Havacılık Endüstrisi

References

  • Alafeshat, R., & Tanova, C. (2019). Servant leadership style and high-performance work system practices: Pathway to a sustainable Jordanian airline industry. Sustainability, 11(22), 1- 21. https://doi.org/10.3390/su11226191.
  • Alameeri, A., Ajmal, M. M., Hussain, M., & Helo, P. T. (2017). Sustainability practices in the aviation sector: a study of UAE-based airlines. International Journal of Sustainable Society, 9(2), 119-147. https://doi.org/10.1504/IJSSOC.2017.086818.
  • Alkan, A. D. (2022). The effects of COVID-19 on human resource management in aviation companies: the case of Europe. Ali Davut Alkan (Ed.), In Digitalization and the Impacts of COVID-19 on the Aviation Industry (pp. 225-242). IGI Global. https://doi.org/10.4018/978-1-6684-2319-6.
  • AlShamsi, S. S., Bin Ahmad, K. Z., & Jasimuddin, S. M. (2022). Curiosity, proactive personality, organizational culture and work engagement in the aviation industry in the UAE during Covid-19: A non-probabilistic moderated-mediation model. Journal of General Management. https://doi.org/10.1177/03063070221141201.
  • Appelbaum, S. H., & Fewster, B. M. (2002). Global aviation human resource management: Contemporary recruitment and selection and diversity and equal opportunity practices. Equal Opportunities International, 21(7), 66-80. https://doi.org/10.1108/02610150210787226.
  • Cook, G. N., & Billig, B. G. (2023). Airline operations and management: a management textbook. Taylor & Francis.
  • de Andreis, F., Comite, U., Sottoriva, F. M., & Cova, I. (2022, October). Human resources management and training in aviation. In International Conference on Reliability and
  • Statistics in Transportation and Communication (pp. 510-522). Cham: Springer International Publishing. https://link.springer.com/book/10.1007/978-3-031-26655-3.
  • Fedotova, M. A., Tikhonov, A. I., & Novikov, S. V. (2018). Estimating the effectiveness of personnel management at aviation enterprises. Russian engineering research, 38, 466- 468. https://doi.org/10.3103/S1068798X18060084.
  • Grubbs-West, L. (2005). Lessons in loyalty: how Southwest Airlines does it: an insider's view. CornerStone Leadership Inst.
  • Harvey, G., & Turnbull, P. (2020). Ricardo flies Ryanair: Strategic human resource management and competitive advantage in a Single European Aviation Market. Human Resource Management Journal, 30(4), 553-565. https://doi.org/10.1111/1748-8583.12315.
  • Helmreich, R. L., Merritt, A. C., & Wilhelm, J. A. (2017). The evolution of crew resource management training in commercial aviation. Robert L. Helmreich, Ashleigh C. Merritt, John A. Wilhelm (Eds.), In Human error in aviation (pp. 275-288). Routledge. Turkish Airlines Academy. https://akademi.thy.com
  • Emirates Group Annual Report. https://c.ekstatic.net/ecl/documents/annual-report/2022- 2023.pdf
  • Turkish Airlines Annual Reports. https://investor.turkishairlines.com/en/financial-andoperational/annual-reports
  • Delta Airlines Annual Repots. https://www.annualreports.com/Company/delta-air-lines-inc Southwest Airlines Annual Report. https://www.southwest.com/assets/pdfs/communications/one-reports/SouthwestAirlines-2022-One-Report.pdf
  • Delta Airlines Case Study. https://www.yodeck.com/case-studies/delta-airlines-case-study Kankaew, K., Komolvanij, T., Paethrangsi, N., Kungwol, K., Charernnit, K., Worasuwannarak,
  • B., & Waramontri, R. (2023). Digitalization and Crises: The Opportunity Overturned on Sustainable Human Resource Development in Airlines in Thailand. Kannapat Kankaew, Theppaluk Komolvanij, Nisara Paethrangsi, Korawin Kungwol, Kanittha Charernnit,
  • Benjapol Worasuwannarak, Rojanard Waramontri (Eds.), In Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm (pp. 57-78). IGI Global. https://doi.org/10.4018/978-1-6684-7494-5.ch003.
  • Karaarslan, E., & Erkmen, T. (2021). The impact of the COVID-19 pandemic on Crew Resource Management (CRM) attitudes: A comparison between cabin crews’ attitudes before COVID-19 and during the COVID-19 process. Business & Management Studies: An International Journal, 9(2), 472-485. https://doi.org/10.15295/bmij.v9i2.1784.
  • Karasar, S., & Öztürk, Ö. F. (2014). Management Trainee Program of Turkish Airlines: Global Distance Education. Turkish Online Journal of Educational Technology-TOJET, 13(2), 111-120. https://eric.ed.gov/?id=EJ1022917.
  • Kaya, M., & Ates, S. S. (2023). Human Resources in Aviation in the Covid-19 Era. Mustafa Kaya, Savas Selahattin Ates (Eds.), In Challenges and Opportunities for Aviation Stakeholders in a Post-Pandemic World (pp. 64-83). IGI Global. https://doi.org/10.4018/978-1-6684-6835-7.
  • Khassawneh, O., & Abaker, M. O. S. M. (2022). Human resource management in the United Arab Emirates: Towards a better understanding. Toyin Ajibade Adisa, Chima Mordi (Eds.), In HRM in the Global South: A Critical Perspective (pp. 103-128). Cham: Springer International Publishing. https://link.springer.com/book/10.1007/978-3-030- 98309-3#author-1-1.
  • Kucuk Yilmaz, A., Flouris, T., Yilmaz, A. K., & Flouris, T. (2017). Linkages between risk and human resources management in aviation: An empirical investigation and the way forward in selection of ideal airport manager. Ayse Kucuk Yilmaz, Triant Flouris (Eds.), Corporate risk management for international business, (pp.141-151). https://link.springer.com/book/10.1007/978-981-10-4266-9.
  • Lee, W. S., Tang, R., Moon, J., & Song, M. (2022). The structural relationship between a lowcost carrier’s service experience, corporate social responsibility, brand love, and reuse intention: The case of Southwest Airlines. Journal of Air Transport Management, 102(2022), 1-9. https://doi.org/10.1016/j.jairtraman.2022.102216.
  • Miles, S. J., & Mangold, W. G. (2017). Positioning Southwest Airlines through employee branding. Thomas C. Lawton (Ed.), In Strategic Management in Aviation (pp. 231-241). Routledge. https://doi.org/10.4324/9781315242323.
  • Mizrak, K. C., & Mizrak, F. (2020). The impact of crew resource management on reducing the accidents in civil aviation. Journal of Aviation Research, 2(1), 1-25. https://dergipark.org.tr/en/download/article-file/986717.
  • Mizrak, F. (2023). Analyzing Criteria Affecting Decision-Making Processes of Human Resource Management in the Aviation Sector-A Fuzzy Logic Approach. Journal of Aviation, 7(3), 376-387. http://www.dergipark.gov.tr/jar.
  • Muli, B. S. K., James, S. N. A. P. D., & Muriithi, G. (2019). Influence of Motivational Factors on Employees’ Performance Case of Kenya Civil Aviation Authority. European Journal of Business and Management, 11(12), https://doi.org/10.7176/EJBM.
  • Nguyen, T. L. P., Nguyen, T. T. H., & Ključnikov, A. (2023). The influence of socially responsible human resource management on green behaviours in the aviation industry. Journal of Competitiveness, 15(2). https://doi.org/10.7441/joc.2023.02.10.
  • Pan, Y., & Froese, F. J. (2023). An interdisciplinary review of AI and HRM: Challenges and future directions. Human Resource Management Review, 33(1), 100924. https://doi.org/10.1016/j.hrmr.2022.100924.
  • Paraschi, E. P., Georgopoulos, A., & Papanikou, M. (2022). Safety and security implications of crisis-driven austerity HRM practices in commercial aviation: a structural equation modelling approach. Safety science, 147, 1-22. https://doi.org/10.1016/j.jairtraman.2022.102216.
  • Pisitkasem, A., & Pairoj-Boriboon, (2023). T. Digital Hr: The digital transformation in human resources management in the aviation business. Social Science Asia, 9(3), 11-20. https://doi.org/10.1016/j.jairtraman.2022.102216.
  • Sarina, T., & Wright, C. F. (2015). Mutual gains or mutual losses? Organisational fragmentation and employment relations outcomes at Qantas Group. Journal of Industrial Relations, 57(5), 686-706. https://doi.org/10.1177/0022185615590905.
  • Tiftik, C., & Yakupoğlu, E. (2023). The importance of aviation safety in terms of human resources management in air cargo transportation. Uluslararası Sosyal Bilimler ve Eğitim Dergisi, 5(8), 125-146. https://dergipark.org.tr/en/pub/usbed/issue/74063/1207154.
  • Turk, A., Cevher, M. F., & Mizrak, K. C. (2021). The effect of informal relations and executive support on organizational commitment in the aviation sector. International Journal of Innovative Science and Research Technology, 6(2), 243-253. https://ijisrt.com/assets/upload/files/IJISRT21FEB121.pdf.
  • Turnbull, P. J., & Harvey, G. (2020). Ricardo Flies Ryanair: Strategic Human Resource Management and Competitive Advantage in a Single European Aviation Market (SEAM). Human Resource Management Journal, 30(1), 553-565. https://doi.org/10.1111/1748-8583.12315.
  • Waxin, M. F., & Bateman, R. (2016). Human resource management in the United Arab Emirates. Handbook of Human Resource Management in the Middle East (pp. 123-140) Edward Elgar Publishing. https://dx.doi.org/10.4337/9781784719524.00015.
There are 37 citations in total.

Details

Primary Language English
Subjects Human Resources Management
Journal Section Research Article
Authors

Filiz Mızrak 0000-0002-3472-394X

Publication Date December 26, 2023
Submission Date August 20, 2023
Acceptance Date October 9, 2023
Published in Issue Year 2023 Volume: 11 Issue: 2

Cite

APA Mızrak, F. (2023). STRATEGIES FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT IN THE AVIATION INDUSTRY: A CASE-BASED ANALYSIS. Beykoz Akademi Dergisi, 11(2), 82-109. https://doi.org/10.14514/beykozad.1346605
AMA Mızrak F. STRATEGIES FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT IN THE AVIATION INDUSTRY: A CASE-BASED ANALYSIS. Beykoz Akademi Dergisi. December 2023;11(2):82-109. doi:10.14514/beykozad.1346605
Chicago Mızrak, Filiz. “STRATEGIES FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT IN THE AVIATION INDUSTRY: A CASE-BASED ANALYSIS”. Beykoz Akademi Dergisi 11, no. 2 (December 2023): 82-109. https://doi.org/10.14514/beykozad.1346605.
EndNote Mızrak F (December 1, 2023) STRATEGIES FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT IN THE AVIATION INDUSTRY: A CASE-BASED ANALYSIS. Beykoz Akademi Dergisi 11 2 82–109.
IEEE F. Mızrak, “STRATEGIES FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT IN THE AVIATION INDUSTRY: A CASE-BASED ANALYSIS”, Beykoz Akademi Dergisi, vol. 11, no. 2, pp. 82–109, 2023, doi: 10.14514/beykozad.1346605.
ISNAD Mızrak, Filiz. “STRATEGIES FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT IN THE AVIATION INDUSTRY: A CASE-BASED ANALYSIS”. Beykoz Akademi Dergisi 11/2 (December 2023), 82-109. https://doi.org/10.14514/beykozad.1346605.
JAMA Mızrak F. STRATEGIES FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT IN THE AVIATION INDUSTRY: A CASE-BASED ANALYSIS. Beykoz Akademi Dergisi. 2023;11:82–109.
MLA Mızrak, Filiz. “STRATEGIES FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT IN THE AVIATION INDUSTRY: A CASE-BASED ANALYSIS”. Beykoz Akademi Dergisi, vol. 11, no. 2, 2023, pp. 82-109, doi:10.14514/beykozad.1346605.
Vancouver Mızrak F. STRATEGIES FOR EFFECTIVE HUMAN RESOURCE MANAGEMENT IN THE AVIATION INDUSTRY: A CASE-BASED ANALYSIS. Beykoz Akademi Dergisi. 2023;11(2):82-109.
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