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酒店业员工对工作场所流言蜚语的看法

Year 2024, Volume: 9 Issue: 1, 37 - 50, 30.04.2024
https://doi.org/10.31822/jomat.2024-9-1-37

Abstract

本研究深入探讨了酒店业中与流言蜚语相关的组织沟通,揭示了员工对流言蜚语的个人态度与他们对工作场所流言蜚语的感知之间的关系。研究采用定量研究方法,通过调查收集了 451 名酒店员工的数据。通过 AMOS 程序使用路径分析对两者之间的关系进行了研究。研究结果表明,管理者的流言态度会影响员工对职场流言维度(比较和夸大、趣味和娱乐、外貌、社交信息流、管理和升华)的感知。本研究与相关领域的类似研究不同,它通过员工个人对流言蜚语的态度,研究员工如何看待工作环境中的流言蜚语。



References

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Employees’ perceptions of workplace gossip in the hospitality industry

Year 2024, Volume: 9 Issue: 1, 37 - 50, 30.04.2024
https://doi.org/10.31822/jomat.2024-9-1-37

Abstract

This study provides insights on gossip related organizational communication in the context of hospitality businesses and reveals the relationship between employees’ personal attitude for gossip and their perception of workplace gossip. A quantitative research approach was adopted, and data were collected from 451 hotel employees through the survey. The relationships were examined by using path analyzes through the AMOS program. Findings show that managerial gossip attitude influences perception of workplace gossip dimensions (comparison and exaggeration, fun and entertainment, physical appearance, flow of social-information, managerial, and sublimation). This study differs from similar studies in related field as it examines how employees perceive gossip in the work environment through their individual attitudes towards gossip.



References

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  • Albayrak, T., Karasakal, S., Kocabulut, Ö., & Dursun, A. (2020). Customer loyalty towards travel agency websites: The role of trust and hedonic value. Journal of Quality Assurance in Hospitality & Tourism, 21(1), 50-77. https://doi.org/10.1080/1528008X.2019.1619497
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  • Armitage, C. J., & Christian, J. (2003). From attitudes to behaviour: Basic and applied research on the theory of planned behaviour. Current Psychology, 22(3), 187-195. https://doi.org/10.1007/s12144-003-1015-5
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  • Beersma, B., Van Kleef, G. A., & Dijkstra M. T. M. (2019). Antecedents and consequences of gossip in work groups. In F. Giardini & R. Wittek (Eds.), The Oxford handbook of gossip and -reputation (pp. 417-434). The Oxford University Press.
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  • Brady, D. L., Brown, D. J., & Liang, L. H. (2017). Moving beyond assumptions of deviance: the reconceptualization and measurement of workplace gossip. Journal of Applied Psychology, 102(1), 1-25. https://doi.org/1-25. 10.1037/apl0000164
  • Byrne, B. M. (2010). Structural equation modeling with AMOS: Basic concepts, applications, and programming (2nd Edition). Routledge.
  • Ceylan, S. S., & Çetinkaya, B. (2020). Attitudes towards gossip and patient privacy among paediatric nurses. Nursing Ethics, 27(1), 289-300. https://doi.org/10.1177/0969733019845124
  • Chandra, G., & Robinson, S. L. (2009). They’re talking about me again: The impact of being the target of gossip on emotional distress and withdrawal [Conference presentation]. Annual meeting of the Academy of Management, Boston, Massachusetts.
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  • Davis, K. (1953). Management communication and the grapevine. Harvard Business Review, 31(5), 43-49.
  • DiFonzo, N., & Bordia, P. (2007a). Rumor, gossip and urban legends. Diogenes, 54(1), 19-35.
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Year 2024, Volume: 9 Issue: 1, 37 - 50, 30.04.2024
https://doi.org/10.31822/jomat.2024-9-1-37

Abstract

References

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  • Fazio, R. H., & Zanna, M. P. (1978). Attitudinal qualities relating to the strength of the attitude-behavior relationship. Journal of Experimental Social Psychology, 14(4), 398-408. https://doi.org/10.1016/0022-1031(78)90035-5
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  • Glasman, L. R., & Albarracín, D. (2006). Forming attitudes that predict future behavior: a meta-analysis of the attitude-behavior relation. Psychological Bulletin, 132(5), 778-822. https://doi.org/10.1037%2F0033-2909.132.5.778
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  • Hair, J. F., Gabriel, M., & Patel, V. (2014). AMOS covariance-based structural equation modeling (CB-SEM): Guidelines on its application as a marketing research tool. Brazilian Journal of Marketing, 13(2), 44-55. https://doi.org/10.5585/remark.v13i2.2718
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152. https://doi.org/10.2753/MTP1069-6679190202
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  • Hogg, M. A., & Vaughan, G. M. (2017). Social psychology: An introduction (8th Edition). Prentice Hall.
  • Horodowich, E. (2021). Gossip. In M. Kennerly, S. Frederick, & J. E. Abel (Eds.), Information (pp. 89-99). Columbia University Press.
  • Houmanfar, R., & Johnson, R. (2004). Organizational implications of gossip and rumor. Journal of Organizational Behavior Management, 23(2-3), 117-138. https://doi.org/10.1300/J075v23n02_07
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Details

Primary Language English
Subjects Tourism (Other)
Journal Section Contents
Authors

Kurtuluş Karamustafa 0000-0002-6581-6276

Pembe Ülker 0000-0002-1017-7200

Mustafa Ülker 0000-0001-7824-605X

Mehmet Umur 0000-0001-8996-3687

Early Pub Date September 21, 2023
Publication Date April 30, 2024
Published in Issue Year 2024 Volume: 9 Issue: 1

Cite

APA Karamustafa, K., Ülker, P., Ülker, M., Umur, M. (2024). Employees’ perceptions of workplace gossip in the hospitality industry. Journal of Multidisciplinary Academic Tourism, 9(1), 37-50. https://doi.org/10.31822/jomat.2024-9-1-37



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