Research Article
Year 2019,
Volume: 21 Issue: 37, 37 - 46, 30.12.2019
Abstract
References
- Allen, J. J., and Anderson, C. A. (2017). Aggression and Violence: Definitions and Distinctions. The Wiley Handbook of Violence and Aggression, 1-14.
- Ford, D. P., Myrden, S. E., and Kelloway, E. K. (2016). Workplace Aggression Targets’ Vulnerability Factor: Job Engagement. International Journal of Workplace Health Management, 9(2), 202-220.
- Hassard, J., Teoh, K. R., Visockaite, G., Dewe, P., and Cox, T. (2018). The Financial Burden of Psychosocial Workplace Aggression: A Systematic Review of Cost-of-Illness Studies. Work & Stress, 32(1), 6-32.
- Hills, D., Lam, L., and Hills, S. (2018). Workplace Aggression Experiences and Responses of Victorian Nurses, Midwives and Care Personnel. Collegian, 25(6), 575-582.
- Hills, D. J. (2018). Defining and Classifying Aggression and Violence in Health Care Work. Collegian, 25(6), 607-612.
- Hills, D. J., Ross, H. M., Pich, J., Hill, A. T., Dalsbø, T. K., Riahi, S. and Martínez-Jarreta, B. (2015). Education and Training for Preventing and Minimizing Workplace Aggression Directed Toward Healthcare Workers.
- Jaradat, Y., Nielsen, M. B., Kristensen, P., Nijem, K., Bjertness, E., Stigum, H., and Bast-Pettersen, R. (2016). Workplace Aggression, Psychological Distress, and Job Satisfaction Among Palestinian nurses: A Cross-Sectional Study. Applied Nursing Research, 32, 190-198.
- Johnson, A., Nguyen, H., Groth, M., and White, L. (2018). Workplace Aggression and Organisational Effectiveness: The Mediating Role of Employee Engagement. Australian Journal of Management, 43(4), 614-631.
- Johnson, N. J., and Klee, T. (2007). Passive-Aggressive Behavior and Leadership Styles in Organizations. Journal of Leadership & Organizational Studies, 14(2), 130-142.
- Liu, J., Lewis, G., and Evans, L. (2013). Understanding Aggressive Behaviour Across the Lifespan. Journal of Psychiatric and Mental Health Nursing, 20(2), 156-168.
- Liu, J. (2004). Concept Analysis: Aggression. Issues in Mental Health Nursing, 25(7), 693-714.
- Mireille LeBlanc, M., and Barling, J. (2004). Workplace Aggression. Current Directions in Psychological Science, 13(1), 9-12.
- Nart, S. (2014). İş Ortamında Şiddet, Tükenmişlik ve İş Tatmini İlişkileri: Sağlık Çalışanları Üzerinde Bir Araştırma. Yönetim ve Ekonomi Araştırmaları Dergisi, 23.
- Yragui, N. L., Demsky, C. A., Hammer, L. B., Van Dyck, S., and Neradilek, M. B. (2017). Linking Workplace Aggression to Employee Well-Being and Work: The Moderating Role of Family-Supportive Supervisor Behaviors (FSSB). Journal of Business and Psychology, 32(2), 179-196.
Year 2019,
Volume: 21 Issue: 37, 37 - 46, 30.12.2019
Abstract
Workplace aggression, either openly or passive-aggressive, involves a variety of behaviors ranging from verbal actions (i.e., shouting at, reprimanding or insulting someone) to physical attacks (i.e., slapping, punching or pounding). Whether it is perpetrated by organizational outsiders (individuals of the public) or organizational insiders (organizational employees, bosses), it affects employees in a negative way and it can lead to a heavy hidden toll for the organization. It destructs the morale of the employees and decreases organizational commitment and effectiveness, it also damages the reputation of the organization itself and increases employee turnover. Workplace aggression often originates from passive-aggressive coworkers to aggressive bosses or customers and it might cause bullying, pounding and even death at workplace. In this conceptual study, workplace aggression will be enlightened and the solutions to reduce its negative effects will be offered.
References
- Allen, J. J., and Anderson, C. A. (2017). Aggression and Violence: Definitions and Distinctions. The Wiley Handbook of Violence and Aggression, 1-14.
- Ford, D. P., Myrden, S. E., and Kelloway, E. K. (2016). Workplace Aggression Targets’ Vulnerability Factor: Job Engagement. International Journal of Workplace Health Management, 9(2), 202-220.
- Hassard, J., Teoh, K. R., Visockaite, G., Dewe, P., and Cox, T. (2018). The Financial Burden of Psychosocial Workplace Aggression: A Systematic Review of Cost-of-Illness Studies. Work & Stress, 32(1), 6-32.
- Hills, D., Lam, L., and Hills, S. (2018). Workplace Aggression Experiences and Responses of Victorian Nurses, Midwives and Care Personnel. Collegian, 25(6), 575-582.
- Hills, D. J. (2018). Defining and Classifying Aggression and Violence in Health Care Work. Collegian, 25(6), 607-612.
- Hills, D. J., Ross, H. M., Pich, J., Hill, A. T., Dalsbø, T. K., Riahi, S. and Martínez-Jarreta, B. (2015). Education and Training for Preventing and Minimizing Workplace Aggression Directed Toward Healthcare Workers.
- Jaradat, Y., Nielsen, M. B., Kristensen, P., Nijem, K., Bjertness, E., Stigum, H., and Bast-Pettersen, R. (2016). Workplace Aggression, Psychological Distress, and Job Satisfaction Among Palestinian nurses: A Cross-Sectional Study. Applied Nursing Research, 32, 190-198.
- Johnson, A., Nguyen, H., Groth, M., and White, L. (2018). Workplace Aggression and Organisational Effectiveness: The Mediating Role of Employee Engagement. Australian Journal of Management, 43(4), 614-631.
- Johnson, N. J., and Klee, T. (2007). Passive-Aggressive Behavior and Leadership Styles in Organizations. Journal of Leadership & Organizational Studies, 14(2), 130-142.
- Liu, J., Lewis, G., and Evans, L. (2013). Understanding Aggressive Behaviour Across the Lifespan. Journal of Psychiatric and Mental Health Nursing, 20(2), 156-168.
- Liu, J. (2004). Concept Analysis: Aggression. Issues in Mental Health Nursing, 25(7), 693-714.
- Mireille LeBlanc, M., and Barling, J. (2004). Workplace Aggression. Current Directions in Psychological Science, 13(1), 9-12.
- Nart, S. (2014). İş Ortamında Şiddet, Tükenmişlik ve İş Tatmini İlişkileri: Sağlık Çalışanları Üzerinde Bir Araştırma. Yönetim ve Ekonomi Araştırmaları Dergisi, 23.
- Yragui, N. L., Demsky, C. A., Hammer, L. B., Van Dyck, S., and Neradilek, M. B. (2017). Linking Workplace Aggression to Employee Well-Being and Work: The Moderating Role of Family-Supportive Supervisor Behaviors (FSSB). Journal of Business and Psychology, 32(2), 179-196.
There are 14 citations in total.
Details
| Primary Language | English |
|---|---|
| Journal Section | Articles |
| Authors | |
| Publication Date | December 30, 2019 |
| Published in Issue | Year 2019 Volume: 21 Issue: 37 |
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