Research Article
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THE EFFECT OF DYNAMIC CAPABILITIES ON THE MARKET AND CUSTOMER PERFORMANCE: A QUANTITATIVE RESEARCH IN THE SERVICE SECTOR

Year 2019, Volume: 10 Issue: 24, 349 - 363, 30.07.2019
https://doi.org/10.21076/vizyoner.549579

Abstract

In today’s world, firms are in constant competition to serve more customers, and to achieve more market share than their competitors. The fact that firms have permanent advantages in the competition process requires more competence than their competitors. What is important is that firms can restructure their capabilities according to the dynamism of the market and become sensitive to market conditions. In this process, it is necessary for both firms and managers to be aware of their capabilities and to reach the source of achieving a sustainable competitive advantage. In this study; primarily, the distinction between the capabilities of organizations and whether they should be evaluated as dynamic or operational is presented by literature support. The aim of the study is to determine how view of dynamic capabilities contribute to market performance and customer performance. In addition, a quantitative research on logistics firms, which has a major role in the service sector, is revealed. The independent variable of the research is dynamic capabilities, dependent variable is customer and market performance. In the research model, the impact of the variables on the logistics sector is tried to be demonstrated by a quantitative study. In this study, survey method is used. The data is collected by applying a questionnaire to 122 managers working in the logistics sector in province of Istanbul in the Marmara region with random. Data is analyzed by using SPSS statistical package program. As a result of the analysis, it is determined that dynamic capabilities have a significant effect on customer and market performance.

References

  • Ambrosini, V., Bowman, C. ve Collier, N. (2009). “Dynamic Capabilities: An Exploration of How Firms Renew Their Resource Base”, British Journal of Management, 20(1), 9-24.
  • Amit, R. ve Schoemaker, P.J. (1993). “Strategic Assets and Organizational Rent”, Strategic Management Journal, 14(1), 33-46.
  • Armstrong J.S ve Overton T.S. (1977). “Estimating Nonresponse Bias in Mail Surveys”, Journal of Marketing Research, 14(3), 396-402.
  • Baldwin, C.Y. ve Kim B.C. (1994). Modularity in-Design: An Analysis Based on the Theory of Real Options. Harvard Business School, Boston, MA.
  • Brush, C.G. ve Vanderwerf, P. A. (1992). “A Comparison of Methods and Sources for Obtaining Estimates of New Venture Performance”, Journal of Business Venturing, 7(2), 157-170.
  • Chakravarthy, B.S. (1986). “Measuring Strategic Performance”, Strategic Management Journal, 7(5), 437-458.
  • Churchill, G.A. ve Surprenant, C. (1982). “An Investigation into the Determinants of Customer Satisfaction”, Journal of Marketing Research, 19(4), 491-504.
  • Clark, J.B. (1899). “Natural Divisions in Economic Theory”, the Quarterly Journal of Economics, 13(2), 187-203.
  • Collis, D.J. (1994). “Research Note: How Valuable Are Organizational Capabilities?”, Strategic Management Journal, 15(S1), 143-152.
  • Danneels, E. (2002). “The Dynamics of Product Innovation and Firm Competences”, Strategic Management Journal, 23(12), 1095-1121.
  • Danneels, E. (2011). “Trying to Become a Different Type of Company: Dynamic Capability at Smith Corona”, Strategic Management Journal, 32(1), 1-31.
  • Day, G.S. (1994). The Capabilities of Market-Driven Organizations. The Journal of Marketing, 58(4), 37-52.
  • Delgado, M. ve Ardila, H., Ibarra, E. (2012). “Organizational Growth: Dynamic Capabilities as a Source of Sustainable Competitive Advantages–Literature Review”, In Proceedings of the 9th International Conference on Intellectual Capital, Knowledge Management & Organizational Learning, Bogotá, Colombia, Academic Publishing International Limited, 77-84.
  • Dierickx, I. ve Cool, K. (1989). “Asset Stock Accumulation and Sustainability of Competitive Advantage”, Management Science, 35(12), 1504-1511.
  • Drnevich, P.L. ve Kriauciunas, A.P. (2011). “Clarifying the Conditions and Limits of the Contributions of Ordinary and Dynamic Capabilities to Relative Firm Performance”, Strategic Management Journal, 32(3), 254-279.
  • Eisenhardt, K.M. ve Martin, J.A. (2000). “Dynamic Capabilities: What Are They?”, Strategic Management Journal, 21(10‐11), 1105-1121.
  • Ellinger, A.E., Ellinger A.D. ve Keller, S.B. (2002).” Logistics Managers' Learning Environments and Firm Performance”, Journal of Business Logistics, 23(1), 19-37.
  • Ford, J.D. ve Schellenberg, D.A. (1982). “Conceptual Issues of Linkage in the Assessment of Organizational Performance”, Academy of Management Review, 7(1), 49-58.
  • Grant, R.M. (1991). “The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation”, California Management Review, 33(3), 114-135.
  • Grant, R.M. (1996). “Prospering in Dynamically-Competitive Environments: Organizational Capability As Knowledge Integration”, Organization Science, 7(4), 375-387.
  • Grewal, R. ve Slotegraaf, R.J. (2001). “Embeddedness of Organizational Capabilities”, Decision Sciences, 38(3), 451-488.
  • Gruber, M., Heinemann, F., Brettel, M.ve Hungeling, S. (2010). “Configurations of Resources and Capabilities and Their Performance Implications: An Exploratory Study on Technology Ventures”, Strategic Management Journal, 31(12), 1337-1356.
  • Hamel, G. ve Prahalad, C.K. (1990). “Strategic Intent”, Harvard Business Review, 67(3), 63-76.
  • Helfat, C.E. (1997). “Know‐How and Asset Complementarity and Dynamic Capability Accumulation: The Case of R&D”, Strategic Management Journal, 18(5), 339-360.
  • Helfat, C.E. ve Peteraf, M.A. (2003). “The Dynamic Resource‐Based View: Capability Lifecycles”, Strategic Management Journal, 24(10), 997-1010.
  • Helfat, C.E. ve Winter, S.G. (2011). “Untangling Dynamic and Operational Capabilities: Strategy for the (N) Ever‐Changing World”, Strategic Management Journal, 32(11), 1243-1250.
  • Helfat, C.E., Finkelstein, S., Mitchell, W., Peteraf, M., Singh, H., Teece, D. ve Winter, S.G. (2009). Dynamic Capabilities: Understanding Strategic Change in Organizations, USA: John Wiley & Sons.
  • Henderson, R. ve Cockburn, L. (1994). “Measuring Competence? Exploring Firm Effects in Pharmaceutical Research”, Strategic Management Journal, 15(S1), 63-84.
  • Hogan, S.J., Soutar, G.N. ve McColl-Kennedy J.R., Sweeney, J.C. (2011). “Reconceptualizing Professional Service Firm Innovation Capability: Scale Development”, Industrial Marketing Management, 40(8), 1264–1273.
  • Jacobs, M., Droge, C., Vickery, S.K. ve Calantone, R. (2011). “Product and Process Modularity's Effects on Manufacturing Agility and Firm Growth Performance”, Journal of Product Innovation Management, 28(1), 123-137.
  • Kindström, D., Kowalkowski, C., Sandberg, E. (2013). “Enabling Service Innovation: A Dynamic Capabilities Approach”, Journal of Business Research, 66(8), 1063-1073.
  • Klein, B.H. (1977). Dynamic economics, Cambridge, MA: Harvard University Press.
  • Knight, F.H. (1921). Risk, Uncertainty and Profit, Boston: Hougthon Mifflin Company.
  • Kogut, B. ve Zander, U. (1992). “Knowledge of the Firm, Combinative Capabilities and the Replication of Technology”, Organization Science, 3(3), 383-397.
  • Lee, H.L. ve Billington, C. (1992). “Managing Supply Chain Inventory: Pitfalls and Opportunities”, Sloan Management Review, 33(3), 65-74.
  • Leonard‐Barton, D. (1992). “Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development”, Strategic Management Journal, 13(S1), 111-125.
  • Li, D.Y., Liu, J. (2014). “Dynamic Capabilities, Environmental Dynamism, and Competitive Advantage: Evidence from China”, Journal of Business Research, 67(1), 2793-2799.
  • Mahmood, I.P., Zhu, H., ve Zajac, E.J. (2011). “Where Can Capabilities Come from? Network Ties and Capability Acquisition in Business Groups”, Strategic Management Journal, 32(8), 820-848.
  • Makadok, R. (2001). “Toward a Synthesis of the Resource-Based and Dynamic-Capability Views of Rent Creation”, Strategic Management Journal, 22(5): 387–402.
  • Mulders, D.E.ve Romme, A.G.L. (2009). Unpacking Dynamic Capability: A Design Perspective. In New Approaches to Organization Design, Boston: Springer MA.
  • Murphy, G.B., Trailer, J.W.ve Hill, R.C. (1996). “Measuring Performance in Entrepreneurship Research”, Journal of Business Research, 36(1), 15-23.
  • Nelson, R.R., Winter, S.G. (1982). “The Schumpeterian Tradeoff Revisited”, the American Economic Review, 72(1), 114-132.
  • Pavlou, P.A., El Sawy, O.A. (2006). “From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development”, Information Systems Research, 17(3), 198-227. Pavlou, P.A., El Sawy, O.A. (2011). “Understanding the Elusive Black Box of Dynamic Capabilities”, Decision Sciences, 42(1), 239-273.
  • Pisano, G.P. (1994). “Knowledge, Integration, and the Locus of Learning: An Empirical Analysis of Process Development”, Strategic Management Journal, 15(S1), 85-100.
  • Prahalad, C.K., Hamel, G. (1994). “Strategy as a Field of Study: Why Search for a New Paradigm?”, Strategic Management Journal, 15(S2), 5-16.
  • Rawley, T., Lipson, M. (1985). Linking Corporate Return Measures to Stock Prices, St. Charles III: HOLT Planning Associates.
  • Ruekert, R.W., Walker, O.C., Roering, K.J. (1985). “The Organization of Marketing Activities: A Contingency Theory of Structure and Performance”, the Journal of Marketing, 49(1), 13-25.
  • Schumpeter, J.A. (1934). Change and the Entrepreneur, Essays of JA Schumpeter.
  • Schumpeter, J. A. (1943). “Capitalism in the Postwar World”, S. E. Harris (, Ed.), Postwar Economic Problems, ss.113–26, New York: McGraw-Hill.
  • Teece, D.J. (2007). “Explicating Dynamic Capabilities: The Nature and Microfoundations of (Sustainable) Enterprise Performance”, Strategic Management Journal, 28(13), 1319-1350.
  • Teece, D.J. 2014. “The Foundations of Enterprise Performance: Dynamic and Ordinary Capabilities in an (Economic) Theory of Firms”, Academy of Management Perspectives, 28(4), 328-352.
  • Teece, D.J., Pisano, G., Shuen, A. (1997). “Dynamic Capabilities and Strategic Management”, Strategic Management Journal, 18(7), 509-533.
  • Teece, D.J., Pisano, G. (1994). “The Dynamic Capabilities of Firms: An Introduction. Industrial and Corporate Change”, 3(3), 537-556.
  • Teece, D.J., Peteraf, M. ve Leih, S. (2016). “Dynamic Capabilities and Organizational Agility: Risk, Uncertainty, and Strategy in the Innovation Economy”, California Management Review, 58(4), 13-35.
  • Venkatraman, N. ve Ramanujam, V. (1986). “Measurement of Business Performance in Strategy Research: A Comparison of Approaches”, Academy of Management Review, 11(4), 801-814.
  • Venkatraman, N. ve Ramanujam, V. (1987). “Measurement of Business Economic Performance: An Examination of Method Convergence”, Journal of Management, 13(1), 109-122.
  • Wang, C.L. ve Ahmed, P.K. (2007). “Dynamic Capabilities: A Review and Research Agenda. International Journal of Management Reviews”, 9(1), 31-51.
  • Watkins, K.E., Marsick, V.J. (1997). Dimensions of the Learning Organization Questionnaire, Warwick, RI: Partners for the Learning Organization.
  • Winter, S.G. (2003). “Understanding Dynamic Capabilities”, Strategic Management Journal, 24(10), 991-995.
  • Winter, S.G. (2000). “The Satisficing Principle in Capability Learning”, Strategic management journal, 21(10‐11), 981-996.
  • Zahra, S.A., George, G. (2002). “The Net-Enabled Business Innovation Cycle and the Evolution of Dynamic Capabilities”, Information Systems Research, 13(2), 147-150.
  • Zollo, M., Winter, S.G. (2002). “Deliberate Learning and the Evolution of Dynamic Capabilities”, Organization Science, 13(3), 339-351.

DİNAMİK YETENEKLERİN PAZAR VE MÜŞTERİ PERFORMANSINA ETKİSİ: HİZMET SEKTÖRÜNDE NİCEL BİR ARAŞTIRMA

Year 2019, Volume: 10 Issue: 24, 349 - 363, 30.07.2019
https://doi.org/10.21076/vizyoner.549579

Abstract

Günümüz dünyasında firmalar rakiplerinden daha fazla müşteriye hizmet vermek ve rakiplerinden daha fazla pazar payı elde edebilmek amacıyla sürekli rekabet hali içerisindedirler. Firmaların rekabet sürecinde kalıcı avantajlar elde edebilmesi rakiplerine nazaran daha fazla yeteneğe sahip olmasını gerektirmektedir. Önemli olan firmaların sahip oldukları yeteneklerini pazarın dinamizmine göre yeniden yapılandırabilmesi ve pazarın koşullarına duyarlı hale getirebilmesidir. Bu süreçte firmaların ve yöneticilerin yeteneklerinin farkına varabilmeleri ve sürdürülebilir rekabet avantajı elde edebilmenin kaynağına ulaşabilmeleri gereklidir. Çalışmada; öncelikli olarak, organizasyonların sahip oldukları yeteneklerin dinamik mi yoksa operasyonel mi olarak değerlendirilmesi gerektiğinin ayrımı literatür desteğiyle ortaya konulmuştur. Bu bağlamda; dinamik yetenekler görüşünün firmaların pazar ve müşteri performanslarına nasıl katkıda bulunduklarını belirleyerek, hizmet sektöründe ağırlıklı rolü olan lojistik firmaları üzerinde yapılan nicel bir araştırma ile ortaya koymaktır. Araştırmanın bağımsız değişkenini dinamik yetenekler, bağımlı değişkenini müşteri ve pazar performansı oluşturmaktadır. Araştırma modelinde, değişkenler arasında bağlantı kurularak lojistik sektörü üzerindeki etkisi nicel bir çalışma ile ortaya konulmaya çalışılmıştır. Çalışmada, anket yöntemi kullanılmıştır. Tesadüfi örnekleme yöntemi ile Marmara bölgesinde İstanbul ilinde yer alan ve lojistik sektöründe yönetici olarak çalışan 122 yöneticiye anket uygulanarak veriler elde edilmiştir. Veriler, SPSS istatistik paket programı kullanılarak analiz edilmiştir. Yapılan analizler sonucunda, dinamik yeteneklerin müşteri ve pazar performansı üzerinde anlamlı bir etkisinin olduğunu göstermektedir.

References

  • Ambrosini, V., Bowman, C. ve Collier, N. (2009). “Dynamic Capabilities: An Exploration of How Firms Renew Their Resource Base”, British Journal of Management, 20(1), 9-24.
  • Amit, R. ve Schoemaker, P.J. (1993). “Strategic Assets and Organizational Rent”, Strategic Management Journal, 14(1), 33-46.
  • Armstrong J.S ve Overton T.S. (1977). “Estimating Nonresponse Bias in Mail Surveys”, Journal of Marketing Research, 14(3), 396-402.
  • Baldwin, C.Y. ve Kim B.C. (1994). Modularity in-Design: An Analysis Based on the Theory of Real Options. Harvard Business School, Boston, MA.
  • Brush, C.G. ve Vanderwerf, P. A. (1992). “A Comparison of Methods and Sources for Obtaining Estimates of New Venture Performance”, Journal of Business Venturing, 7(2), 157-170.
  • Chakravarthy, B.S. (1986). “Measuring Strategic Performance”, Strategic Management Journal, 7(5), 437-458.
  • Churchill, G.A. ve Surprenant, C. (1982). “An Investigation into the Determinants of Customer Satisfaction”, Journal of Marketing Research, 19(4), 491-504.
  • Clark, J.B. (1899). “Natural Divisions in Economic Theory”, the Quarterly Journal of Economics, 13(2), 187-203.
  • Collis, D.J. (1994). “Research Note: How Valuable Are Organizational Capabilities?”, Strategic Management Journal, 15(S1), 143-152.
  • Danneels, E. (2002). “The Dynamics of Product Innovation and Firm Competences”, Strategic Management Journal, 23(12), 1095-1121.
  • Danneels, E. (2011). “Trying to Become a Different Type of Company: Dynamic Capability at Smith Corona”, Strategic Management Journal, 32(1), 1-31.
  • Day, G.S. (1994). The Capabilities of Market-Driven Organizations. The Journal of Marketing, 58(4), 37-52.
  • Delgado, M. ve Ardila, H., Ibarra, E. (2012). “Organizational Growth: Dynamic Capabilities as a Source of Sustainable Competitive Advantages–Literature Review”, In Proceedings of the 9th International Conference on Intellectual Capital, Knowledge Management & Organizational Learning, Bogotá, Colombia, Academic Publishing International Limited, 77-84.
  • Dierickx, I. ve Cool, K. (1989). “Asset Stock Accumulation and Sustainability of Competitive Advantage”, Management Science, 35(12), 1504-1511.
  • Drnevich, P.L. ve Kriauciunas, A.P. (2011). “Clarifying the Conditions and Limits of the Contributions of Ordinary and Dynamic Capabilities to Relative Firm Performance”, Strategic Management Journal, 32(3), 254-279.
  • Eisenhardt, K.M. ve Martin, J.A. (2000). “Dynamic Capabilities: What Are They?”, Strategic Management Journal, 21(10‐11), 1105-1121.
  • Ellinger, A.E., Ellinger A.D. ve Keller, S.B. (2002).” Logistics Managers' Learning Environments and Firm Performance”, Journal of Business Logistics, 23(1), 19-37.
  • Ford, J.D. ve Schellenberg, D.A. (1982). “Conceptual Issues of Linkage in the Assessment of Organizational Performance”, Academy of Management Review, 7(1), 49-58.
  • Grant, R.M. (1991). “The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation”, California Management Review, 33(3), 114-135.
  • Grant, R.M. (1996). “Prospering in Dynamically-Competitive Environments: Organizational Capability As Knowledge Integration”, Organization Science, 7(4), 375-387.
  • Grewal, R. ve Slotegraaf, R.J. (2001). “Embeddedness of Organizational Capabilities”, Decision Sciences, 38(3), 451-488.
  • Gruber, M., Heinemann, F., Brettel, M.ve Hungeling, S. (2010). “Configurations of Resources and Capabilities and Their Performance Implications: An Exploratory Study on Technology Ventures”, Strategic Management Journal, 31(12), 1337-1356.
  • Hamel, G. ve Prahalad, C.K. (1990). “Strategic Intent”, Harvard Business Review, 67(3), 63-76.
  • Helfat, C.E. (1997). “Know‐How and Asset Complementarity and Dynamic Capability Accumulation: The Case of R&D”, Strategic Management Journal, 18(5), 339-360.
  • Helfat, C.E. ve Peteraf, M.A. (2003). “The Dynamic Resource‐Based View: Capability Lifecycles”, Strategic Management Journal, 24(10), 997-1010.
  • Helfat, C.E. ve Winter, S.G. (2011). “Untangling Dynamic and Operational Capabilities: Strategy for the (N) Ever‐Changing World”, Strategic Management Journal, 32(11), 1243-1250.
  • Helfat, C.E., Finkelstein, S., Mitchell, W., Peteraf, M., Singh, H., Teece, D. ve Winter, S.G. (2009). Dynamic Capabilities: Understanding Strategic Change in Organizations, USA: John Wiley & Sons.
  • Henderson, R. ve Cockburn, L. (1994). “Measuring Competence? Exploring Firm Effects in Pharmaceutical Research”, Strategic Management Journal, 15(S1), 63-84.
  • Hogan, S.J., Soutar, G.N. ve McColl-Kennedy J.R., Sweeney, J.C. (2011). “Reconceptualizing Professional Service Firm Innovation Capability: Scale Development”, Industrial Marketing Management, 40(8), 1264–1273.
  • Jacobs, M., Droge, C., Vickery, S.K. ve Calantone, R. (2011). “Product and Process Modularity's Effects on Manufacturing Agility and Firm Growth Performance”, Journal of Product Innovation Management, 28(1), 123-137.
  • Kindström, D., Kowalkowski, C., Sandberg, E. (2013). “Enabling Service Innovation: A Dynamic Capabilities Approach”, Journal of Business Research, 66(8), 1063-1073.
  • Klein, B.H. (1977). Dynamic economics, Cambridge, MA: Harvard University Press.
  • Knight, F.H. (1921). Risk, Uncertainty and Profit, Boston: Hougthon Mifflin Company.
  • Kogut, B. ve Zander, U. (1992). “Knowledge of the Firm, Combinative Capabilities and the Replication of Technology”, Organization Science, 3(3), 383-397.
  • Lee, H.L. ve Billington, C. (1992). “Managing Supply Chain Inventory: Pitfalls and Opportunities”, Sloan Management Review, 33(3), 65-74.
  • Leonard‐Barton, D. (1992). “Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development”, Strategic Management Journal, 13(S1), 111-125.
  • Li, D.Y., Liu, J. (2014). “Dynamic Capabilities, Environmental Dynamism, and Competitive Advantage: Evidence from China”, Journal of Business Research, 67(1), 2793-2799.
  • Mahmood, I.P., Zhu, H., ve Zajac, E.J. (2011). “Where Can Capabilities Come from? Network Ties and Capability Acquisition in Business Groups”, Strategic Management Journal, 32(8), 820-848.
  • Makadok, R. (2001). “Toward a Synthesis of the Resource-Based and Dynamic-Capability Views of Rent Creation”, Strategic Management Journal, 22(5): 387–402.
  • Mulders, D.E.ve Romme, A.G.L. (2009). Unpacking Dynamic Capability: A Design Perspective. In New Approaches to Organization Design, Boston: Springer MA.
  • Murphy, G.B., Trailer, J.W.ve Hill, R.C. (1996). “Measuring Performance in Entrepreneurship Research”, Journal of Business Research, 36(1), 15-23.
  • Nelson, R.R., Winter, S.G. (1982). “The Schumpeterian Tradeoff Revisited”, the American Economic Review, 72(1), 114-132.
  • Pavlou, P.A., El Sawy, O.A. (2006). “From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development”, Information Systems Research, 17(3), 198-227. Pavlou, P.A., El Sawy, O.A. (2011). “Understanding the Elusive Black Box of Dynamic Capabilities”, Decision Sciences, 42(1), 239-273.
  • Pisano, G.P. (1994). “Knowledge, Integration, and the Locus of Learning: An Empirical Analysis of Process Development”, Strategic Management Journal, 15(S1), 85-100.
  • Prahalad, C.K., Hamel, G. (1994). “Strategy as a Field of Study: Why Search for a New Paradigm?”, Strategic Management Journal, 15(S2), 5-16.
  • Rawley, T., Lipson, M. (1985). Linking Corporate Return Measures to Stock Prices, St. Charles III: HOLT Planning Associates.
  • Ruekert, R.W., Walker, O.C., Roering, K.J. (1985). “The Organization of Marketing Activities: A Contingency Theory of Structure and Performance”, the Journal of Marketing, 49(1), 13-25.
  • Schumpeter, J.A. (1934). Change and the Entrepreneur, Essays of JA Schumpeter.
  • Schumpeter, J. A. (1943). “Capitalism in the Postwar World”, S. E. Harris (, Ed.), Postwar Economic Problems, ss.113–26, New York: McGraw-Hill.
  • Teece, D.J. (2007). “Explicating Dynamic Capabilities: The Nature and Microfoundations of (Sustainable) Enterprise Performance”, Strategic Management Journal, 28(13), 1319-1350.
  • Teece, D.J. 2014. “The Foundations of Enterprise Performance: Dynamic and Ordinary Capabilities in an (Economic) Theory of Firms”, Academy of Management Perspectives, 28(4), 328-352.
  • Teece, D.J., Pisano, G., Shuen, A. (1997). “Dynamic Capabilities and Strategic Management”, Strategic Management Journal, 18(7), 509-533.
  • Teece, D.J., Pisano, G. (1994). “The Dynamic Capabilities of Firms: An Introduction. Industrial and Corporate Change”, 3(3), 537-556.
  • Teece, D.J., Peteraf, M. ve Leih, S. (2016). “Dynamic Capabilities and Organizational Agility: Risk, Uncertainty, and Strategy in the Innovation Economy”, California Management Review, 58(4), 13-35.
  • Venkatraman, N. ve Ramanujam, V. (1986). “Measurement of Business Performance in Strategy Research: A Comparison of Approaches”, Academy of Management Review, 11(4), 801-814.
  • Venkatraman, N. ve Ramanujam, V. (1987). “Measurement of Business Economic Performance: An Examination of Method Convergence”, Journal of Management, 13(1), 109-122.
  • Wang, C.L. ve Ahmed, P.K. (2007). “Dynamic Capabilities: A Review and Research Agenda. International Journal of Management Reviews”, 9(1), 31-51.
  • Watkins, K.E., Marsick, V.J. (1997). Dimensions of the Learning Organization Questionnaire, Warwick, RI: Partners for the Learning Organization.
  • Winter, S.G. (2003). “Understanding Dynamic Capabilities”, Strategic Management Journal, 24(10), 991-995.
  • Winter, S.G. (2000). “The Satisficing Principle in Capability Learning”, Strategic management journal, 21(10‐11), 981-996.
  • Zahra, S.A., George, G. (2002). “The Net-Enabled Business Innovation Cycle and the Evolution of Dynamic Capabilities”, Information Systems Research, 13(2), 147-150.
  • Zollo, M., Winter, S.G. (2002). “Deliberate Learning and the Evolution of Dynamic Capabilities”, Organization Science, 13(3), 339-351.
There are 62 citations in total.

Details

Primary Language Turkish
Subjects Business Administration
Journal Section Research Articles
Authors

Saniye Yıldırım Özmutlu 0000-0001-6199-3999

Esin Can 0000-0003-1754-4867

Publication Date July 30, 2019
Submission Date April 5, 2019
Published in Issue Year 2019 Volume: 10 Issue: 24

Cite

APA Yıldırım Özmutlu, S., & Can, E. (2019). DİNAMİK YETENEKLERİN PAZAR VE MÜŞTERİ PERFORMANSINA ETKİSİ: HİZMET SEKTÖRÜNDE NİCEL BİR ARAŞTIRMA. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 10(24), 349-363. https://doi.org/10.21076/vizyoner.549579

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