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DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?

Year 2018, Volume: 6 Issue: 3, 13 - 22, 10.12.2018

Mehmet Naci Efe Muhammet Fatih Şengüllendi Yasin Şehitoğlu

https://doi.org/10.32705/yorumyonetim.432608

Abstract

The aim of this study is to examine the
relationship between perceived organizational support and performance and to
test whether positive psychological capital has a mediating effect on the case
of service sector employees. In this context, the data collected by carrying
out a survey with the participation of employees of the companies in the
service sector in Istanbul were analyzed using SPSS 22.0 software. First, the
reliability and validity of the scales used in the study were tested. Then, the
correlation and regression between the variables were examined. Perceived
organizational support influences the employee performance positively, and the
positive psychological capital has a mediating effect on this relationship.

Keywords

Perceived Organizational Support Positive Psychological Capital Employee Performance

References

  • Argon, T., & Eren, A. (2004). İnsan Kaynakları Yönetimi, Nobel Yayın Dağıtım. No. 118s, Ankara.
  • Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173.
  • Blau, P. (2017). Exchange and power in social life. Routledge.
  • Çetin, F., & Basım, H. N. (2012). Örgütsel psikolojik sermaye: Bir ölçek uyarlama çalışması. Amme İdaresi Dergisi, 45(1), 121-137.
  • Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of applied psychology, 75(1), 51.
  • Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71 (3), 500-507.
  • Erdaş, K. D. (2010). Lider-üye mübadelesi, algılanan örgütsel destek ve öz denetim kişilik özelliğinin örgütsel vatandaşlık davranışları üzerindeki etkileri. Yayımlanmamış Yüksek Lisans Tezi, Hacettepe Üniversitesi Sosyal Bilimler Enstitüsü, Ankara.
  • Erkus, A., & Findikli, M. A. (2013). Psikolojik sermayenin is tatmini, is performansi ve isten ayrilma niyeti üzerindeki etkisine yönelik bir arastirma/A research on the impact of psychological capital to job satisfaction, job performance and intention to quit. Istanbul Üniversitesi Isletme Fakültesi Dergisi, 42(2), 302.
  • Field, A. (2009). Discovering statistics using SPSS. Sage publications.
  • Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American psychologist, 56(3), 218.
  • Fu, J., Sun, W., Wang, Y., Yang, X., & Wang, L. (2013). Improving job satisfaction of Chinese doctors: the positive effects of perceived organizational support and psychological capital. Public health, 127(10), 946-951.
  • Fuentes-Fuentes, M. M., Albacete-Sáez, C. A., & Lloréns-Montes, F. J. (2004). The impact of environmental characteristics on TQM principles and organizational performance. Omega, 32(6), 425-442.
  • Göktaş, B. Kerem (2004), Toplam Kalite Yönetimi İlkeleri Uygulamalarının İşletme Performansı Üzerine Etkileri. Yayınlanmamış Yüksek Lisans Tezi. Kadir Has Üniversitesi, Sosyal Bilimler Enstitüsü.
  • Ho, L. A. (2008). What affects organizational performance? The linking of learning and knowledge management. Industrial Management & Data Systems, 108(9), 1234-1254.
  • Karatepe, O.M. (2012). “Perceived Organizational Support, Career Satisfaction, And Performance Outcomes: A Study of Hotel Employees in Cameroon”, InternationalJournal of Contemporary Hospitality Management, 24, 735–752.
  • Kurt, E. (2013). Algılanan Sosyal Destek ve İş Performansı İlişkisinde İşe Bağlılığın Aracı Etkisi: Turizm İşletmelerinde Bir Araştırma.
  • Liu, L., Hu, S., Wang, L., Sui, G., & Ma, L. (2013). Positive resources for combating depressive symptoms among Chinese male correctional officers: perceived organizational support and psychological capital. BMC psychiatry, 13(1), 89.
  • Loi, R., Hang‐Yue, N., & Foley, S. (2006). Linking employees' justice perceptions to organizational commitment and intention to leave: The mediating role of perceived organizational support. Journal of Occupational and Organizational Psychology, 79(1), 101-120.
  • Luthans, F. (2002). The need for and meaning of positive organizational behaviour. Journal of organizational behavior, 23(6), 695-706.
  • Luthans, F., Avey, J. B., Avolio, B. J., & Peterson, S. J. (2010). The development and resulting performance impact of positive psychological capital. Human resource development quarterly, 21(1), 41-67.
  • Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007b). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel psychology, 60(3), 541-572.
  • Luthans, F., Youssef, C. M., & Avolio, B. J. (2007a). Psychological capital: Developing the human competitive edge (p. 3). Oxford: Oxford University Press.
  • Masten, A. S., ve Reed, M. G. J.(2002). “Resilience in development”. C. R. Snyder ve S. J. Lopez (Eds.), Handbook of positive psychology içinde (ss. 74-88). New York: Oxford University Press, Inc. 1. Baskı.
  • Özdevecioğlu, M. (2003). Algılanan örgütsel adaletin bireylerarası saldırgan davranışlar üzerindeki etkilerinin belirlenmesine yönelik bir araştırma. Erciyes üniversitesi iktisadi ve idari bilimler fakültesi dergisi, (21).
  • Özdevecioğlu, M., & Kanıgür, S. (2009). Çalışanların ilişki ve görev yönelimli liderlik algılamalarının performansları üzerindeki etkileri. Karamanoğlu Mehmetbey Üniversitesi Sosyal Ve Ekonomik Araştırmalar Dergisi, 2009(1), 53-82.
  • Pitt, M., & Tucker, M. (2008). Performance measurement in facilities management: driving innovation? Property management, 26(4), 241-254.
  • Rahman, S. U., & Bullock, P. (2005). Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation. Omega, 33(1), 73-83.
  • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), 698.
  • Şehitoğlu, Y., & Zehir, C. (2010). Türk kamu kuruluşlarında çalışan performansının, çalışan sessizliği ve örgütsel vatandaşlık davranışı bağlamında incelenmesi. Amme İdaresi Dergisi, 43(4), 87-110.
  • Seligman, M. E. (2011). Learned optimism: How to change your mind and your life. Vintage..
  • Snyder, C. R., Harris, C., Anderson, J. R., Holleran, S. A., Irving, L. M., Sigmon, S. T., ... & Harney, P. (1991). The will and the ways: development and validation of an individual-differences measure of hope. Journal of personality and social psychology, 60(4), 570.
  • Turnley, W. H., Bolino, M. C., Lester, S. W., & Bloodgood, J. M. (2003). The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of management, 29(2), 187-206.
  • Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in organizational behavior: An annual series of analytical essays and critical reviews, Vol. 18.

DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?

Year 2018, Volume: 6 Issue: 3, 13 - 22, 10.12.2018

Mehmet Naci Efe Muhammet Fatih Şengüllendi Yasin Şehitoğlu

https://doi.org/10.32705/yorumyonetim.432608

Abstract

Araştırmanın amacı hizmet sektörü çalışanlarının algıladıkları örgütsel desteğin performanslarına etkisini ve bu ilişkide çalışanların pozitif psikolojik sermayelerinin mediatör rolünü incelemektir. Araştırma kapsamında kullanılacak veriler İstanbul’da faaliyet gösteren hizmet sektörü firmalarının çalışanlarından anket yoluyla toplanmıştır. Araştırmanın hizmet sektörü kapsamında yapılmasının sebebi Türkiye’deki ekonomik faaliyetlerin %53’ünün bu sektöre ait olmasının önemine istinadendir (TUİK,2018).Verilerin analizi için SPSS 22.0 paket programından faydalanılarak ilk olarak katılımcıların demografik özelliklerine ilişkin frekans analizleri, kullanılan ölçeklerin güvenilirlik ve geçerlilik analizleri, daha sonra ise değişkenlerin aralarındaki ilişkileri incelemek adına korelasyon ve bağımsız değişkenin bağımlı değişken üzerindeki etkisini incelemek için ise regresyon analizleri yapılmıştır. Çıkan sonuçlara göre algılanan örgütsel destek çalışan performansını pozitif yönde etkilemektedir ve pozitif psikolojik sermaye bu ilişkide mediatör role sahiptir.

Keywords

Algılanan Örgütsel Destek Pozitif Psikolojik Sermaye Çalışan Performansı

References

  • Argon, T., & Eren, A. (2004). İnsan Kaynakları Yönetimi, Nobel Yayın Dağıtım. No. 118s, Ankara.
  • Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173.
  • Blau, P. (2017). Exchange and power in social life. Routledge.
  • Çetin, F., & Basım, H. N. (2012). Örgütsel psikolojik sermaye: Bir ölçek uyarlama çalışması. Amme İdaresi Dergisi, 45(1), 121-137.
  • Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of applied psychology, 75(1), 51.
  • Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71 (3), 500-507.
  • Erdaş, K. D. (2010). Lider-üye mübadelesi, algılanan örgütsel destek ve öz denetim kişilik özelliğinin örgütsel vatandaşlık davranışları üzerindeki etkileri. Yayımlanmamış Yüksek Lisans Tezi, Hacettepe Üniversitesi Sosyal Bilimler Enstitüsü, Ankara.
  • Erkus, A., & Findikli, M. A. (2013). Psikolojik sermayenin is tatmini, is performansi ve isten ayrilma niyeti üzerindeki etkisine yönelik bir arastirma/A research on the impact of psychological capital to job satisfaction, job performance and intention to quit. Istanbul Üniversitesi Isletme Fakültesi Dergisi, 42(2), 302.
  • Field, A. (2009). Discovering statistics using SPSS. Sage publications.
  • Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American psychologist, 56(3), 218.
  • Fu, J., Sun, W., Wang, Y., Yang, X., & Wang, L. (2013). Improving job satisfaction of Chinese doctors: the positive effects of perceived organizational support and psychological capital. Public health, 127(10), 946-951.
  • Fuentes-Fuentes, M. M., Albacete-Sáez, C. A., & Lloréns-Montes, F. J. (2004). The impact of environmental characteristics on TQM principles and organizational performance. Omega, 32(6), 425-442.
  • Göktaş, B. Kerem (2004), Toplam Kalite Yönetimi İlkeleri Uygulamalarının İşletme Performansı Üzerine Etkileri. Yayınlanmamış Yüksek Lisans Tezi. Kadir Has Üniversitesi, Sosyal Bilimler Enstitüsü.
  • Ho, L. A. (2008). What affects organizational performance? The linking of learning and knowledge management. Industrial Management & Data Systems, 108(9), 1234-1254.
  • Karatepe, O.M. (2012). “Perceived Organizational Support, Career Satisfaction, And Performance Outcomes: A Study of Hotel Employees in Cameroon”, InternationalJournal of Contemporary Hospitality Management, 24, 735–752.
  • Kurt, E. (2013). Algılanan Sosyal Destek ve İş Performansı İlişkisinde İşe Bağlılığın Aracı Etkisi: Turizm İşletmelerinde Bir Araştırma.
  • Liu, L., Hu, S., Wang, L., Sui, G., & Ma, L. (2013). Positive resources for combating depressive symptoms among Chinese male correctional officers: perceived organizational support and psychological capital. BMC psychiatry, 13(1), 89.
  • Loi, R., Hang‐Yue, N., & Foley, S. (2006). Linking employees' justice perceptions to organizational commitment and intention to leave: The mediating role of perceived organizational support. Journal of Occupational and Organizational Psychology, 79(1), 101-120.
  • Luthans, F. (2002). The need for and meaning of positive organizational behaviour. Journal of organizational behavior, 23(6), 695-706.
  • Luthans, F., Avey, J. B., Avolio, B. J., & Peterson, S. J. (2010). The development and resulting performance impact of positive psychological capital. Human resource development quarterly, 21(1), 41-67.
  • Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007b). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel psychology, 60(3), 541-572.
  • Luthans, F., Youssef, C. M., & Avolio, B. J. (2007a). Psychological capital: Developing the human competitive edge (p. 3). Oxford: Oxford University Press.
  • Masten, A. S., ve Reed, M. G. J.(2002). “Resilience in development”. C. R. Snyder ve S. J. Lopez (Eds.), Handbook of positive psychology içinde (ss. 74-88). New York: Oxford University Press, Inc. 1. Baskı.
  • Özdevecioğlu, M. (2003). Algılanan örgütsel adaletin bireylerarası saldırgan davranışlar üzerindeki etkilerinin belirlenmesine yönelik bir araştırma. Erciyes üniversitesi iktisadi ve idari bilimler fakültesi dergisi, (21).
  • Özdevecioğlu, M., & Kanıgür, S. (2009). Çalışanların ilişki ve görev yönelimli liderlik algılamalarının performansları üzerindeki etkileri. Karamanoğlu Mehmetbey Üniversitesi Sosyal Ve Ekonomik Araştırmalar Dergisi, 2009(1), 53-82.
  • Pitt, M., & Tucker, M. (2008). Performance measurement in facilities management: driving innovation? Property management, 26(4), 241-254.
  • Rahman, S. U., & Bullock, P. (2005). Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation. Omega, 33(1), 73-83.
  • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), 698.
  • Şehitoğlu, Y., & Zehir, C. (2010). Türk kamu kuruluşlarında çalışan performansının, çalışan sessizliği ve örgütsel vatandaşlık davranışı bağlamında incelenmesi. Amme İdaresi Dergisi, 43(4), 87-110.
  • Seligman, M. E. (2011). Learned optimism: How to change your mind and your life. Vintage..
  • Snyder, C. R., Harris, C., Anderson, J. R., Holleran, S. A., Irving, L. M., Sigmon, S. T., ... & Harney, P. (1991). The will and the ways: development and validation of an individual-differences measure of hope. Journal of personality and social psychology, 60(4), 570.
  • Turnley, W. H., Bolino, M. C., Lester, S. W., & Bloodgood, J. M. (2003). The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of management, 29(2), 187-206.
  • Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in organizational behavior: An annual series of analytical essays and critical reviews, Vol. 18.
There are 33 citations in total.

Details

Primary Language English
Subjects Economics
Journal Section Makaleler
Authors

Mehmet Naci Efe This is me

Muhammet Fatih Şengüllendi This is me

Yasin Şehitoğlu

Publication Date December 10, 2018
Submission Date June 10, 2018
Acceptance Date December 6, 2018
Published in Issue Year 2018 Volume: 6 Issue: 3

Cite

APA Efe, M. N., Şengüllendi, M. F., & Şehitoğlu, Y. (2018). DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?. Yorum Yönetim Yöntem Uluslararası Yönetim Ekonomi Ve Felsefe Dergisi, 6(3), 13-22. https://doi.org/10.32705/yorumyonetim.432608
AMA Efe MN, Şengüllendi MF, Şehitoğlu Y. DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?. JIMM. December 2018;6(3):13-22. doi:10.32705/yorumyonetim.432608
Chicago Efe, Mehmet Naci, Muhammet Fatih Şengüllendi, and Yasin Şehitoğlu. “DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?”. Yorum Yönetim Yöntem Uluslararası Yönetim Ekonomi Ve Felsefe Dergisi 6, no. 3 (December 2018): 13-22. https://doi.org/10.32705/yorumyonetim.432608.
EndNote Efe MN, Şengüllendi MF, Şehitoğlu Y (December 1, 2018) DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?. Yorum Yönetim Yöntem Uluslararası Yönetim Ekonomi ve Felsefe Dergisi 6 3 13–22.
IEEE M. N. Efe, M. F. Şengüllendi, and Y. Şehitoğlu, “DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?”, JIMM, vol. 6, no. 3, pp. 13–22, 2018, doi: 10.32705/yorumyonetim.432608.
ISNAD Efe, Mehmet Naci et al. “DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?”. Yorum Yönetim Yöntem Uluslararası Yönetim Ekonomi ve Felsefe Dergisi 6/3 (December 2018), 13-22. https://doi.org/10.32705/yorumyonetim.432608.
JAMA Efe MN, Şengüllendi MF, Şehitoğlu Y. DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?. JIMM. 2018;6:13–22.
MLA Efe, Mehmet Naci et al. “DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?”. Yorum Yönetim Yöntem Uluslararası Yönetim Ekonomi Ve Felsefe Dergisi, vol. 6, no. 3, 2018, pp. 13-22, doi:10.32705/yorumyonetim.432608.
Vancouver Efe MN, Şengüllendi MF, Şehitoğlu Y. DOES POSITIVE PSYCHOLOGICAL CAPITAL HAVE A MEDIATOR EFFECT IN THE RELATION BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE PERFORMANCE?. JIMM. 2018;6(3):13-22.
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