Araştırma Makalesi
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The impact of digital leadership and inclusive leadership on employees’ digital capabilities: A research on the banking sector

Yıl 2024, Cilt: 26 Sayı: 1, 136 - 151

Edip Örücü Itır Hasırcı

https://doi.org/10.33707/akuiibfd.1382671

Öz

The purpose of this research is to determine the impact of digital leadership that keeps up to date, always on the trail of innovation, and inclusive leadership that attaches importance to differences, is not afraid of making mistakes, and prioritizes the organizational climate on the digital capabilities of employees. The population of the research consists of 1830 bank personnel working in Balıkesir province and its districts. The sample of the research consists of 507 personnel selected from banks in Bandırma district and Balıkesir city center. Frequency analysis, reliability analysis, normality test, exploratory factor analysis, correlation analysis, and multiple regression analysis were performed with the data obtained. According to the multiple regression analysis results, it was determined that digital leadership and inclusive leadership have a significant and positive effect on the digital capabilities of employees. As a result of the multiple regression analysis, it was seen that the most effective leadership model on the digital capabilities of the employees in the banks in the sample was inclusive leadership; it was stated that digital leadership is at least as important as inclusive leadership for banks experiencing a rapid transformation in the age of digitalization and suggestions was given for its development.

Anahtar Kelimeler

Digital Leadership Inclusive Leadership Bank Employees' Digital Capabilities

Kaynakça

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  • Abbasov, A., & Tolay, E. B. R. U. (2021). Dijital Liderliğin Bireysel Performans Üzerindeki Etkisi-Azerbaycan’da Endüstri 4.0 Teknolojilerini Uygulayan Bir Firmada Araştırma. İzmir Yönetim Dergisi, 2(1), 59-74.
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  • ALfares, M., & Banikhaled, M. (2022). The effect of digital leadership on Kuwaiti hospitals’ employee performance. Management Science Letters, 12(4), 223-228.
  • Amelda, B., Alamsjah, F., & Elidjen, E. (2021). Does the digital marketing capability of Indonesian banks align with digital leadership and technology capabilities on company performance? CommIT (Communication and Information Technology) Journal, 15(1), 9-17.
  • Aramburu, N., North, K., Zubillaga, A., & Salmador, M.P. (2021). A Digital Capabilities Dataset From Small- and Medium-Sized Enterprises in the Basque Country (Spain). Front. Psychol, 11, 1–5.
  • Ashikali, T., Groeneveld, S., & Kuipers, B. (2021). The role of inclusive leadership in supporting an inclusive climate in diverse public sector teams. Review of Public Personnel Administration, 41(3), 497-519.
  • Aslan, H. (2019). The mediating role of inclusive leadership in the effect of work engagement on innovative work behavior. OPUS–International Journal of Society Researches, 14(20), 1055-1069.
  • Azzam, I., Alserhan, A., Mohammad, Y., Shamaileh, N., & Al-Hawary, S. (2023). Impact of dynamic capabilities on competitive performance: A moderated-mediation model of entrepreneurship orientation and digital leadership. International Journal of Data and Network Science, 7(4), 1949-1962.
  • Benitez, J., Arenas, A., Castillo, A., & Esteves, J. (2022). Impact of digital leadership capability on innovation performance: The role of platform digitization capability. Information & Management, 59(2), 103-115.
  • Borah, P. S., Iqbal, S., & Akhtar, S. (2022). Linking social media usage and SME's sustainable performance: The role of digital leadership and innovation capabilities. Technology in Society, 68, 101-119.
  • Bryman, A., & Cramer, D. (2004). Quantitative data analysis with SPSS 12 and 13: A guide for social scientists. Routledge.
  • Buckingham, D. (2017). Defining digital library: what people need to know about digital media? International Journal Of Digital Practices, 4(1), 263-276.
  • Carmeli, A., Reiter-Palmon, R., & Ziv, E. (2010). Inclusive leadership and employee involvement in creative tasks in the workplace: The mediating role of psychological safety. Creativity Research Journal, 22(3), 250-260.
  • Chatterjee, S., Chaudhuri, R., Vrontis, D., & Giovando, G. (2023). Digital workplace and organization performance: Moderating role of digital leadership capability. Journal of Innovation & Knowledge, 8(1), 100-114.
  • Choi, S.B.; Tran, T.B.H.; Park, B.I. (2015). Inclusive leadership and work engagement: Mediating roles of affective organizational commitment and creativity. Soc. Behav. Personal. Int. J., 43, 931–943.
  • Choi, W., Kim, S. L., & Yun, S. (2019). A social exchange perspective of abusive supervision and knowledge sharing: Investigating the moderating effects of psychological contract fulfillment and self-enhancement motive. Journal of Business and Psychology, 34, 305-319.
  • Daniyanti, E. S., Maduratna, E. S., & Firdaus, N. (2023). The effect of transformational, transactional and digital leadership on employee performance in the new normal era (study on employess of Anna Medika Madura RSU). Jurnal Keperawatan Muhammadiyah, 1, 66-70.
  • Elekwachi, H. N., & Mekuri-Ndimele, J. A. (2022). Improving employee digital capabilities in Nigerian organizations: challenges and prospects. BW Academic Journal, 10(1), 135-146.
  • El Sawy, O.A., Kræmmergaard, P., Amsinck, H. & Vinther, A.L. (2020). How LEGO built the foundations and enterprise capabilities for digital leadership. In Strategic Information Management, 1, 174–201.
  • Emmanuel, M. (2020). Impact of inclusive leadership on innovative work behavior with mediating role of employee volunteer and moderating role of trust in leadership. (Yayımlanmamış yüksek lisans tezi). Capital University, Islamabad.
  • Erhan, T., Uzunbacak, H. H., & Aydin, E. (2022). From conventional to digital leadership: exploring digitalization of leadership and innovative work behavior. Management Research Review, 45(11), 1524-1543.
  • Fang, Y. C., Chen, J. Y., Wang, M. J., & Chen, C. Y. (2019). The impact of inclusive leadership on employees’ innovative behaviors: the mediation of psychological capital. Frontiers in psychology, 10, 18-20.
  • Gül, E. (2021). Kapsayıcı liderliğin iş performansı üzerindeki etkisinde psikolojik güvenliğin aracılık rolü (Yayımlanmamış yüksek lisans tezi). Karamanoğlu Mehmetbey Üniversitesi, Konya.
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Dijital liderlik ve kapsayıcı liderliğin çalışanların dijital yetenekleri üzerindeki etkisi: Bankacılık sektörü üzerine bir araştırma

Yıl 2024, Cilt: 26 Sayı: 1, 136 - 151

Edip Örücü Itır Hasırcı

https://doi.org/10.33707/akuiibfd.1382671

Öz

Bu araştırmanın amacı güncelliği yakalayan, her zaman yeniliğin izinde olan dijital liderliğin ve farklılıklara önem veren, hata yapmaktan korkmayan, örgüt iklimini ön planda tutan kapsayıcı liderliğin çalışanların dijital yetenekleri üzerindeki etkisini belirlemektir. Araştırmanın evrenini Balıkesir ilinde ve ilçelerinde çalışan 1830 banka personeli oluşturmaktadır. Araştırmanın örneklemini Bandırma ilçesinde ve Balıkesir il merkezinde bulunan bankalardan seçilen 507 personel oluşturmaktadır. Elde edilen verilerle, frekans analizi, güvenilirlik analizi, normallik testi, keşfedici faktör analizi, korelasyon analizi ve çoklu regresyon analizi yapılmıştır. Yapılan çoklu regresyon analizinin sonucuna göre dijital liderliğin ve kapsayıcı liderliğin çalışanların dijital yetenekleri üzerinde anlamlı ve olumlu etkiye sahip oldukları tespit edilmiştir. Çoklu regresyon analizinin sonucunda örneklem dâhilindeki bankalarda çalışanların dijital yetenekleri üzerinde en etkili liderlik modelinin kapsayıcı liderlik olduğu görülmüş, dijital liderliğinde en az kapsayıcı liderlik kadar dijitalleşme çağında hızlı dönüşüm yaşayan bankalar için önem arz ettiği belirtilmiş ve gelişimi için öneriler verilmiştir.

Anahtar Kelimeler

Dijital Liderlik Kapsayıcı Liderlik Çalışanların Dijital Yetenekleri Banka

Kaynakça

  • Abidin, A. Z. (2023). The influence of digital leadership and digital collaboration on the digital skill of manufacturing managers in Tangerang. International Journal of Artificial Intelligence Research, 6(1), 1-8.
  • Abbasov, A., & Tolay, E. B. R. U. (2021). Dijital Liderliğin Bireysel Performans Üzerindeki Etkisi-Azerbaycan’da Endüstri 4.0 Teknolojilerini Uygulayan Bir Firmada Araştırma. İzmir Yönetim Dergisi, 2(1), 59-74.
  • Alang, T., Stanton, P., & Rose, M. (2022). Enhancing employee voice and inclusion through inclusive leadership in public sector organizations. Public Personnel Management, 51(3), 309-329.
  • ALfares, M., & Banikhaled, M. (2022). The effect of digital leadership on Kuwaiti hospitals’ employee performance. Management Science Letters, 12(4), 223-228.
  • Amelda, B., Alamsjah, F., & Elidjen, E. (2021). Does the digital marketing capability of Indonesian banks align with digital leadership and technology capabilities on company performance? CommIT (Communication and Information Technology) Journal, 15(1), 9-17.
  • Aramburu, N., North, K., Zubillaga, A., & Salmador, M.P. (2021). A Digital Capabilities Dataset From Small- and Medium-Sized Enterprises in the Basque Country (Spain). Front. Psychol, 11, 1–5.
  • Ashikali, T., Groeneveld, S., & Kuipers, B. (2021). The role of inclusive leadership in supporting an inclusive climate in diverse public sector teams. Review of Public Personnel Administration, 41(3), 497-519.
  • Aslan, H. (2019). The mediating role of inclusive leadership in the effect of work engagement on innovative work behavior. OPUS–International Journal of Society Researches, 14(20), 1055-1069.
  • Azzam, I., Alserhan, A., Mohammad, Y., Shamaileh, N., & Al-Hawary, S. (2023). Impact of dynamic capabilities on competitive performance: A moderated-mediation model of entrepreneurship orientation and digital leadership. International Journal of Data and Network Science, 7(4), 1949-1962.
  • Benitez, J., Arenas, A., Castillo, A., & Esteves, J. (2022). Impact of digital leadership capability on innovation performance: The role of platform digitization capability. Information & Management, 59(2), 103-115.
  • Borah, P. S., Iqbal, S., & Akhtar, S. (2022). Linking social media usage and SME's sustainable performance: The role of digital leadership and innovation capabilities. Technology in Society, 68, 101-119.
  • Bryman, A., & Cramer, D. (2004). Quantitative data analysis with SPSS 12 and 13: A guide for social scientists. Routledge.
  • Buckingham, D. (2017). Defining digital library: what people need to know about digital media? International Journal Of Digital Practices, 4(1), 263-276.
  • Carmeli, A., Reiter-Palmon, R., & Ziv, E. (2010). Inclusive leadership and employee involvement in creative tasks in the workplace: The mediating role of psychological safety. Creativity Research Journal, 22(3), 250-260.
  • Chatterjee, S., Chaudhuri, R., Vrontis, D., & Giovando, G. (2023). Digital workplace and organization performance: Moderating role of digital leadership capability. Journal of Innovation & Knowledge, 8(1), 100-114.
  • Choi, S.B.; Tran, T.B.H.; Park, B.I. (2015). Inclusive leadership and work engagement: Mediating roles of affective organizational commitment and creativity. Soc. Behav. Personal. Int. J., 43, 931–943.
  • Choi, W., Kim, S. L., & Yun, S. (2019). A social exchange perspective of abusive supervision and knowledge sharing: Investigating the moderating effects of psychological contract fulfillment and self-enhancement motive. Journal of Business and Psychology, 34, 305-319.
  • Daniyanti, E. S., Maduratna, E. S., & Firdaus, N. (2023). The effect of transformational, transactional and digital leadership on employee performance in the new normal era (study on employess of Anna Medika Madura RSU). Jurnal Keperawatan Muhammadiyah, 1, 66-70.
  • Elekwachi, H. N., & Mekuri-Ndimele, J. A. (2022). Improving employee digital capabilities in Nigerian organizations: challenges and prospects. BW Academic Journal, 10(1), 135-146.
  • El Sawy, O.A., Kræmmergaard, P., Amsinck, H. & Vinther, A.L. (2020). How LEGO built the foundations and enterprise capabilities for digital leadership. In Strategic Information Management, 1, 174–201.
  • Emmanuel, M. (2020). Impact of inclusive leadership on innovative work behavior with mediating role of employee volunteer and moderating role of trust in leadership. (Yayımlanmamış yüksek lisans tezi). Capital University, Islamabad.
  • Erhan, T., Uzunbacak, H. H., & Aydin, E. (2022). From conventional to digital leadership: exploring digitalization of leadership and innovative work behavior. Management Research Review, 45(11), 1524-1543.
  • Fang, Y. C., Chen, J. Y., Wang, M. J., & Chen, C. Y. (2019). The impact of inclusive leadership on employees’ innovative behaviors: the mediation of psychological capital. Frontiers in psychology, 10, 18-20.
  • Gül, E. (2021). Kapsayıcı liderliğin iş performansı üzerindeki etkisinde psikolojik güvenliğin aracılık rolü (Yayımlanmamış yüksek lisans tezi). Karamanoğlu Mehmetbey Üniversitesi, Konya.
  • Gül, E. ve Çakıcı, A. B. (2021). Kapsayıcı liderlik ölçeğinin Türkçe uyarlaması ve kapsayıcı liderliğin iş performansı üzerindeki etkisinde psikolojik güvenliğin aracılık rolü. Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 24(2), 323-339.
  • Gürbüz, S. & Şahin, F. (2017). Sosyal bilimlerde araştırma yöntemleri felsefe-yöntem-analiz. Ankara: Seçkin Yayınları.
  • Hanandeh, A., Altaher, A., Halim, M., Rezk, W., Mahfoudh, N., Hammouri, Q., & Darawsheh, S. (2023). The effects of digital transformation, digital leadership, and entrepreneurial motivation on business decision making and business process performance: Evidence from greater Amman municipality. International Journal of Data and Network Science, 7(2), 575-582.
  • Haşıloğlu, S. B., Baran, T., & Aydın, O. (2015). Pazarlama araştırmalarındaki potansiyel problemlere yönelik bir araştırma: Kolayda örnekleme ve sıklık ifadeli ölçek maddeleri. Pamukkale İşletme ve Bilişim Yönetimi Dergisi, 1, 19-28.
  • Heredia, J., Castillo-Vergara, M., Geldes, C., Gamarra, F. M. C., Flores, A., & Heredia, W. (2022). How do digital capabilities affect firm performance? The mediating role of technological capabilities in the “new normal”. Journal of Innovation & Knowledge, 7(2), 100-117.
  • Jules, C. (2023). Leading in a digital era with equity, inclusion and diversity. Leader to Leader, 2023(107), 39-45.
  • Karaköse, T., Polat, H., & Papadakis, S. (2021). Examining teachers’ perspectives on school principals’ digital leadership roles and technology capabilities during the COVID-19 pandemic. Sustainability, 13(23), 13-18.
  • Kerse, G., & Karabey, C. N. (2017). Algılanan örgütsel desteğin örgütsel özdeşleşmeye etkisi: Örgütsel sinizmin aracı rolü. MANAS Sosyal Araştırmalar Dergisi, 6(4), 375-398.
  • Khoeroni, R., Suryadi, S., & Gunawan, A. (2022). Implementation of digital leadership in development digital competence in public services. The Management Journal of Binaniaga, 7(2), 141-156.
  • Kıyak, A. & Bozkurt, G. (2020). A general overwiev to digital leadership concept. Uluslararası Sosyal ve Ekonomik Çalışmalar Dergisi, 1(1), 84-95.
  • Krajnovic, A., Lendic, L., & Hruska, D. (2023). Inclusive leadership and innovative work behavior: Does intention (always) meet reality? Economic and Social Development: Book of Proceedings, 314-324.
  • Mansour, M. H., & Qazi, S. (2023). The role of digital leadership in achieving organizational excellence in Jordan’s banking sector. In Artificial Intelligence (AI) and Finance. 1, 48-61.
  • Mollah, M. A., Choi, J. H., Hwang, S. J., & Shin, J. K. (2023). Exploring a pathway to sustainable organizational performance of South Korea in the digital age: The effect of digital leadership on IT capabilities and organizational learning. Sustainability, 15(10), 7875.
  • Munir, S., Mahmood, G., Abdullah, F., & Noreen, A. (2023). Exploring the impact of digital leadership on sustainable performance with mediating role of artificial intelligence. Journal of Accounting and Finance in Emerging Economies, 9(3), 213-226.
  • Nembhard, I.M. ve Edmondson, A.C. (2006). Making it safe: The effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams. J. Organ. Behav. Int. J. Ind. Occup. Organ. Psychol. Behavior, 27, 941–966.
  • Özmen, Ö. N., Engin, E. R. İ. Ş., & Pınar, Ö. Z. E. R. (2020). Dijital liderlik çalışmalarına bir bakış. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 25(1), 57-69.
  • Proksch, D., Rosin, A. F., Stubner, S., & Pinkwart, A. (2021). The influence of a digital strategy on the digitalization of new ventures: The mediating effect of digital capabilities and a digital culture. Journal of Small Business Management, 1, 1-29.
  • Promsri, C. (2019). The developing model of digital leadership for a successful digital transformation. GPH-International Journal of Business Management, 2(8), 1-8.
  • Qi, L., Liu, B., Wei, X. ve Hu, Y. (2019). Impact of inclusive leadership on employee innovative behavior: Perceived organizational support as a mediator. PLoS ONE, 14, 1-15.
  • Rahmat, A. M. B., binti Mohd, I. H., & bin Omar, M. K. (2021). Digital capabilities in the digital environment: Employers’ view on Malaysian youth capabilities. International Journal of Accounting, 6(33), 199-207.
  • Rayner, S. (2009). Educational diversity and learning leadership: A proposition, some principles and a model of inclusive leadership? Educ. Rev., 61, 433–447.
  • Sağbaş, M., & Erdoğan, F. A. (2022). Digital leadership: a systematic conceptual literature review. İstanbul Kent Üniversitesi İnsan ve Toplum Bilimleri Dergisi, 3(1), 17-35.
  • Salam, A. (2023). Navigating the digital landscape: Exploring the interplay of digital leadership, e-learning anxiety and innovative behavior. Journal of Digitovation and information system, 3(1), 32-46.
  • Saputra, N., Nugroho, R., Aisyah, H., & Karneli, O. (2021). Digital skill during covid-19: effects of digital leadership and digital collaboration. Jurnal Aplikasi Manajemen, 19(2), 272-281.
  • Sasmoko, S., Mihardjo, L., Alamsjah, F., & Elidjen, E. (2019). Dynamic capability: The effect of digital leadership on fostering innovation capability based on market orientation. Management Science Letters, 9(10), 1633-1644.
  • Shabeer, S., Nasir, N., & Rehman, S. (2023). Inclusive leadership and career adaptability: The mediating role of organization-based self-esteem and the moderating role of organizational justice. International Journal of Leadership in Education, 26(3), 496-515.
  • Shah, M. S., Wu, C., & Ullah, Z. (2021). The inter-relationship between CSR, inclusive leadership and employee creativity: a case of the banking sector. Sustainability, 13(16), 91-98.
  • Shin, J., Mollah, M. A., & Choi, J. (2023). Sustainability and organizational performance in South Korea: The effect of digital leadership on digital culture and employees’ digital capabilities. Sustainability, 15(3), 20-27.
  • Sürücü, L., Maslakçı, A., & Şeşen, H. (2023). Inclusive leadership and innovative work behaviors: A moderated mediation model. Leadership & Organization Development Journal, 44(1), 87-102.
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  • Vakira, E., Shereni, N. C., Ncube, C. M., & Ndlovu, N. (2023). The effect of inclusive leadership on employee engagement, mediated by psychological safety in the hospitality industry. Journal of Hospitality and Tourism Insights, 6(2), 819-834.
  • Vladić, N., Maletič, D., & Maletič, M. (2021). Determinants of innovation capability: an exploratory study of inclusive leadership and work engagement. Quality Innovation Prosperity, 25(2), 130-152.
  • Yasin, R., Jan, G., Huseynova, A., & Atif, M. (2023). Inclusive leadership and turnover intention: the role of follower–leader goal congruence and organizational commitment. Management Decision, 61(3), 589-609.
  • Yıldız, S. M. (2017). Sosyal mübadelenin içsel pazarlama ve iş performansı arasındaki aracılık etkisi. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 19(1), 105-118.
  • Younas, A., Wang, D., Javed, B., & Haque, A. U. (2023). Inclusive leadership and voice behavior: The role of psychological empowerment. The Journal of Social Psychology, 163(2), 174-190.
  • Yusuf, M., Satia, H., Bernardianto, R., Nurhasanah, N., Irwani, I., & Setyoko, P. (2023). Exploring the role of digital leadership and digital transformation on the performance of the public sector organizations. International Journal of Data and Network Science, 7(4), 1983-1990.
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Toplam 68 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Araştırma Makaleleri
Yazarlar

Edip Örücü 0000-0002-3301-7496

Itır Hasırcı 0000-0002-5449-2640

Erken Görünüm Tarihi 15 Şubat 2024
Yayımlanma Tarihi
Gönderilme Tarihi 28 Ekim 2023
Kabul Tarihi 13 Şubat 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 26 Sayı: 1

Kaynak Göster

APA Örücü, E., & Hasırcı, I. (2024). Dijital liderlik ve kapsayıcı liderliğin çalışanların dijital yetenekleri üzerindeki etkisi: Bankacılık sektörü üzerine bir araştırma. Afyon Kocatepe Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi, 26(1), 136-151. https://doi.org/10.33707/akuiibfd.1382671
 Kapak Resmi İndir

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