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The Relationship of Knowledge Management Process and Firm Innovativeness: Mediating Role of Organizational Learning

Yıl 2023, Cilt: 21 Sayı: 1, 155 - 172, 28.03.2023

Oğuz Demirel İsmail Hakkı Eraslan

https://doi.org/10.18026/cbayarsos.1101354

Öz

In this study, the mediating role of organizational learning on the relationship between the knowledge management process and firm innovativeness was investigated. Data were obtained via questionnaire from 239 firms located in technology development zones (TDZ) of TR42 East Marmara Region, Middle East Technical University TDZ and Ankara TDZ. Linear regression techniques and structural equation modelling were used to analyze the data. Findings revealed that there are positive relationships between knowledge acquisition, knowledge transformation, knowledge application and firm innovativeness. Results also demonstrated that organizational learning has a fully mediating role in these relationships. Finally, relationships between knowledge protection-organizational learning and knowledge protection-firm innovativeness were not significant.

Anahtar Kelimeler

Knowledge Management Organizational Learning Firm Innovativeness Technology Development Zones

Kaynakça

  • Akgün, A. E. & Keskin, H. (2003). Sosyal bir etkileşim süreci olarak bilgi yönetimi ve bilgi yönetimi süreci, Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 5(1), 175-188.
  • Akgün, A. E., Keskin, E., Byrne, J. C. & Aren, S. (2007). Emotional and learning capability and their impact on product innovativeness and firm performance, Technovation, 27, 501-513.
  • Alavi, M. & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues, MIS Quarterly, 25(1), 107-136.
  • Argyris, C. & Schön, D. A. (1978). Organizational learning: A theory of action perspective. Reading, MA: Addison-Wesley.
  • Argyris, C. (1996). On organizational learning. Oxford, UK: Blackwell.
  • Arslan, A. (2007). Felsefeye giriş (10. Baskı). İstanbul: Adres Yayınları.
  • Barutçugil, İ. (2002). Bilgi yönetimi (2. Baskı). İstanbul: Kariyer Yayınları.
  • Basadur, M. & Gelade, G. A. (2006). The role of knowledge management in the innovation process, Creativity and Innovation Management, 15(1), 45-62.
  • Belassi, W., Kondra, A. Z. & Tukel, O. I. (2007). New product development projects: The effects of organizational culture, Project Management Journal, 38(4), 12-24.
  • Berson, Y., Oreg, S. & Dvir, T. (2008). CEO values, organizational culture and firm outcomes, Journal of Organizational Behavior, 29, 615-633.
  • Brislin, R. W. (1980). Translation and content analysis for oral and written materials. In H.C. Triandis and J.W. Berry (Eds.) Handbook of Cross-Cultural Psychology, 2, (pp. 389-444). Boston, MA: Allyn & Bacon.
  • Calantone, R. J., Cavusgil, S. T., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance, Industrial Marketing Management, 31, 515-524.
  • Cantner, U., Joel, K. & Schmidt, T. (2011). The effects of knowledge management on innovation success – an empirical analysis of German firms, Research Policy, 40, 1453-1462.
  • Chen, C.-J., Huang, J.-W. & Hsiao, J.-C. (2010). Knowledge management and innovativeness: The role of organizational climate and structure, International Journal of Manpower, 31(8), 848-870.
  • Cohen, W. M. & Levinthal, D. A. (1990). Absorptive capacity: A new perspective on learning and innovation, Administrative Science Quarterly, 35, 128-152.
  • Çakar, N. D., Yıldız, S. & Dur, S. (2010). Bilgi yönetimi ve örgütsel etkinlik ilişkisi: Örgüt kültürü ve örgüt yapısının temel etkileri, Ege Akademik Bakış, 10(1), 71-93.
  • Daft, R. L. & Weick, K. E. (1984). Toward a model of organizations as interpretation systems, Academy of Management Review, 9, 284-295.
  • Davenport, T. H. & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Boston: Harvard Business School Press.
  • Doğan, B. & Altunoğlu, E. (2014). Bilgi yönetimi, örgüt kültürü, örgüt yapısı ve performans ilişkileri: Sivil toplum kuruluşları üzerine bir inceleme, Niğde Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 7(3), 41-52.
  • Donate, M. J. & Guadamillas, F. (2010). The effect of organizational culture on knowledge management practices and innovation, Knowledge and Process Management, 17(2), 82-94.
  • Donate, M. J. & Sanchez de Pablo, J. D. S. (2015). The role of knowledge-oriented leadership in knowledge management practices and innovation, Journal of Business Research, 68, 360-370.
  • Drucker, P. F. (2002). The discipline of innovation, Harvard Business Review, November-December.
  • Du Plessis, M. (2007). The role of knowledge management in innovation, Journal of Knowledge Management, 11(4), 20-29.
  • Fiol, C. & Lyles, M. (1985). Organizational learning, Academy of Management Review, 10(4), 803-813.
  • Garcia, R. & Calantone, R. (2002). A critical look at technological innovation typology and innovativeness terminology: A literature review, Journal of Product Innovation Management, 19, 110-132.
  • Garcia-Morales, V. J., Jimenez-Barrionuevo, M. M., & Guiterrez-Gutierrez, L. (2012). Transformational leadership influence on organizational performance through organizational learning and innovation, Journal of Business Research, 65(7), 1040-1050.
  • Gold, H. A., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective, Journal of Management Information Systems, 18(1), 185-214.
  • Grant, R. M. (1996). Toward a knowledge-based theory of the firm, Strategic Management Journal, 17, (Special Issue: Knowledge and the Firm), 109-122.
  • Huber, G. P. (1991). Organizational learning: The contributing process and the literatures, Organization Science, 2, 88-115.
  • Hult, G. T. M., Hurley, R. F. & Knight, G. A. (2004). Innovativeness: Its antecedents and impact on business performance, Industrial Marketing Management, 33, 429-438.
  • Hsu, S.-H. (2007). Human capital, organizational learning, network resources and organizational innovativeness, Total Quality Management, 18(9), 983-998.
  • Kör, B. & Maden, C. (2013). The relationship between knowledge management and innovation in Turkish service and high-tech firms, International Journal of Business and Social Science, 4(4), 293-304.
  • Latilla, V. M., Frattini, F., Petruzzelli, A. M. & Berner, M. (2018). Knowledge management, knowledge transfer and organizational performace in the arts and crafts industry: A literature review, Journal of Knowledge Management, 22(6), 1310-1331.
  • Lee, J. (2008). Effects of leadership and leader-member exchange on innovativeness, Journal of Managerial Psychology, 23(6), 670-687.
  • Liao, S. H. & Wu, C. C. (2009). Knowledge management and innovation: The mediating effects of organizational learning, Proceedings of IEEE International Conference on Industrial Engineering and Engineering Management, Hong Kong, 8-11th December.
  • Liao, S.-H. & Wu, C.-C. (2010). System perspective of knowledge management, organizational learning, and organizational innovation, Expert Systems With Applications, 37(2), 1096-1103.
  • Liao, S.-H., Chang, W.-J., Hu, D.-C. & Yueh, Y.-L. (2012). Relationships among organizational culture, knowledge acquisition, organizational learning, and organizational innovation in Taiwan’s banking and insurance industries, The International Journal of Human Resource Management, 23(1), 52-70.
  • Meso, P. & Smith, R. (2000). A resource-based view of organizational knowledge management systems, Journal of Knowledge Management, 4(3), 224-234.
  • Nonaka, I. (1994). A dynamic theory of knowledge creation, Organization Science, 5(1), 14-37.
  • Nunnally, J. C. (1978). Psychometric theory (2nd Edition). McGraw-Hill.
  • Ojanen, V. (2007). On the innovative capacity of technology related knowledge-intensive business services, International Journal of Entrepreneurship and Innovation Management, 10(2), 162-177.
  • Özdevecioğlu, M. & Biçkes, D. M. (2012). Örgütsel öğrenme ve inovasyon ilişkisi: Büyük ölçekli işletmelerde bir araştırma, Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 39, Ocak-Haziran, 19-45.
  • Park, S. & Kim, E.-J. (2018). Fostering organizational learning through leadership and knowledge sharing, Journal of Knowledge Management, 22(6), 1408-1423.
  • Rubera, G. & Kirca, A. H. (2012). Firm innovativeness and its performance outcomes: A meta-analytic review and theoretical integration, Journal of Marketing, 76, 130-147.
  • Schumacker, R. E. & Lomax, R. G. (2010). A beginner’s guide to structrual equation modeling (3rd edition). New York: Routledge.
  • Senge, P. (2018). Beşinci disiplin (20. Baskı). (Çev: A. İldeniz ve A. Doğukan). İstanbul: Yapı Kredi Yayınları.
  • Spender, J.-C. (2008). Organizational learning and knowledge management: Whence and whither?, Management Learning, 39(2), 159-176.
  • Stock, R. M., Totzauer, F. & Zacharias, N. A. (2014). A closer look at cross-functional R&D cooperation for innovativeness: Innovation-oriented leadership and human resource practices as driving forces, Journal of Product Innovation Management, 31(5), 924-938.
  • Su, Z., Ahlstrom, D., Li, J. & Cheng, D. (2013). Knowledge creation capability, absorptive capacity, and product innovativeness, R&D Management, 43(5), 473-485.
  • Thompson, V. A. (1965). Bureaucracy and innovation, Administrative Science Quarterly, 5, 1-20.
  • Wiig, K. M. (1997). Knowledge management: An introduction and perspective. Journal of Knowledge Management, 1(1), 6-14.
  • Yu, Y., Dong, X.-Y., Shen, K. N., Khalifa, M. & Hao, J. X. (2013). Strategies, technologies, and organizational learning for developing organizational innovativeness in emerging economies, Journal of Business Research, 66, 2507-2514.
  • Zaim, H. (2005). Bilginin artan önemi ve bilgi yönetimi. İstanbul: İşaret Yayınları.

Bilgi Yönetimi Süreci ile Yenilikçilik İlişkisi: Örgütsel Öğrenmenin Aracılık Rolü

Yıl 2023, Cilt: 21 Sayı: 1, 155 - 172, 28.03.2023

Oğuz Demirel İsmail Hakkı Eraslan

https://doi.org/10.18026/cbayarsos.1101354

Öz

Bu araştırmada, bilgi yönetimi süreci ile yenilikçilik arasındaki ilişkide örgütsel öğrenmenin aracılık rolünün mevcut olup olmadığı incelenmiştir. Çalışma kapsamında, TR42 Doğu Marmara Bölgesi’nde yer alan teknoloji geliştirme bölgeleri (TGB) ile Orta Doğu Teknik Üniversitesi Teknokent Teknoloji Geliştirme Bölgesi ve Ankara Teknoloji Geliştirme Bölgesi’nde bilişim sektöründe faaliyet gösteren 239 işletmesinden anket yolu ile veri toplanmıştır. Bahse konu veriler doğrusal regresyon tekniği ve yapısal eşitlik modellemesi aracılığıyla analiz edilmiştir. Elde edilen bulgulara göre, bilgi yönetimi süreci bileşenleri olan bilginin edinilmesi, dönüştürülmesi ve uygulanması ile yenilikçilik arasında pozitif yönlü bir ilişki olup örgütsel öğrenme söz konusu ilişkide tam aracılık rolü oynamaktadır. Bilginin korunmasının ise gerek yenilikçilik gerekse örgütsel öğrenme ile anlamlı bir ilişkisi bulunamamıştır.

Anahtar Kelimeler

Bilgi Yönetimi Örgütsel Öğrenme Yenilikçilik Teknoloji Geliştirme Bölgesi

Kaynakça

  • Akgün, A. E. & Keskin, H. (2003). Sosyal bir etkileşim süreci olarak bilgi yönetimi ve bilgi yönetimi süreci, Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 5(1), 175-188.
  • Akgün, A. E., Keskin, E., Byrne, J. C. & Aren, S. (2007). Emotional and learning capability and their impact on product innovativeness and firm performance, Technovation, 27, 501-513.
  • Alavi, M. & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues, MIS Quarterly, 25(1), 107-136.
  • Argyris, C. & Schön, D. A. (1978). Organizational learning: A theory of action perspective. Reading, MA: Addison-Wesley.
  • Argyris, C. (1996). On organizational learning. Oxford, UK: Blackwell.
  • Arslan, A. (2007). Felsefeye giriş (10. Baskı). İstanbul: Adres Yayınları.
  • Barutçugil, İ. (2002). Bilgi yönetimi (2. Baskı). İstanbul: Kariyer Yayınları.
  • Basadur, M. & Gelade, G. A. (2006). The role of knowledge management in the innovation process, Creativity and Innovation Management, 15(1), 45-62.
  • Belassi, W., Kondra, A. Z. & Tukel, O. I. (2007). New product development projects: The effects of organizational culture, Project Management Journal, 38(4), 12-24.
  • Berson, Y., Oreg, S. & Dvir, T. (2008). CEO values, organizational culture and firm outcomes, Journal of Organizational Behavior, 29, 615-633.
  • Brislin, R. W. (1980). Translation and content analysis for oral and written materials. In H.C. Triandis and J.W. Berry (Eds.) Handbook of Cross-Cultural Psychology, 2, (pp. 389-444). Boston, MA: Allyn & Bacon.
  • Calantone, R. J., Cavusgil, S. T., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance, Industrial Marketing Management, 31, 515-524.
  • Cantner, U., Joel, K. & Schmidt, T. (2011). The effects of knowledge management on innovation success – an empirical analysis of German firms, Research Policy, 40, 1453-1462.
  • Chen, C.-J., Huang, J.-W. & Hsiao, J.-C. (2010). Knowledge management and innovativeness: The role of organizational climate and structure, International Journal of Manpower, 31(8), 848-870.
  • Cohen, W. M. & Levinthal, D. A. (1990). Absorptive capacity: A new perspective on learning and innovation, Administrative Science Quarterly, 35, 128-152.
  • Çakar, N. D., Yıldız, S. & Dur, S. (2010). Bilgi yönetimi ve örgütsel etkinlik ilişkisi: Örgüt kültürü ve örgüt yapısının temel etkileri, Ege Akademik Bakış, 10(1), 71-93.
  • Daft, R. L. & Weick, K. E. (1984). Toward a model of organizations as interpretation systems, Academy of Management Review, 9, 284-295.
  • Davenport, T. H. & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Boston: Harvard Business School Press.
  • Doğan, B. & Altunoğlu, E. (2014). Bilgi yönetimi, örgüt kültürü, örgüt yapısı ve performans ilişkileri: Sivil toplum kuruluşları üzerine bir inceleme, Niğde Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 7(3), 41-52.
  • Donate, M. J. & Guadamillas, F. (2010). The effect of organizational culture on knowledge management practices and innovation, Knowledge and Process Management, 17(2), 82-94.
  • Donate, M. J. & Sanchez de Pablo, J. D. S. (2015). The role of knowledge-oriented leadership in knowledge management practices and innovation, Journal of Business Research, 68, 360-370.
  • Drucker, P. F. (2002). The discipline of innovation, Harvard Business Review, November-December.
  • Du Plessis, M. (2007). The role of knowledge management in innovation, Journal of Knowledge Management, 11(4), 20-29.
  • Fiol, C. & Lyles, M. (1985). Organizational learning, Academy of Management Review, 10(4), 803-813.
  • Garcia, R. & Calantone, R. (2002). A critical look at technological innovation typology and innovativeness terminology: A literature review, Journal of Product Innovation Management, 19, 110-132.
  • Garcia-Morales, V. J., Jimenez-Barrionuevo, M. M., & Guiterrez-Gutierrez, L. (2012). Transformational leadership influence on organizational performance through organizational learning and innovation, Journal of Business Research, 65(7), 1040-1050.
  • Gold, H. A., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective, Journal of Management Information Systems, 18(1), 185-214.
  • Grant, R. M. (1996). Toward a knowledge-based theory of the firm, Strategic Management Journal, 17, (Special Issue: Knowledge and the Firm), 109-122.
  • Huber, G. P. (1991). Organizational learning: The contributing process and the literatures, Organization Science, 2, 88-115.
  • Hult, G. T. M., Hurley, R. F. & Knight, G. A. (2004). Innovativeness: Its antecedents and impact on business performance, Industrial Marketing Management, 33, 429-438.
  • Hsu, S.-H. (2007). Human capital, organizational learning, network resources and organizational innovativeness, Total Quality Management, 18(9), 983-998.
  • Kör, B. & Maden, C. (2013). The relationship between knowledge management and innovation in Turkish service and high-tech firms, International Journal of Business and Social Science, 4(4), 293-304.
  • Latilla, V. M., Frattini, F., Petruzzelli, A. M. & Berner, M. (2018). Knowledge management, knowledge transfer and organizational performace in the arts and crafts industry: A literature review, Journal of Knowledge Management, 22(6), 1310-1331.
  • Lee, J. (2008). Effects of leadership and leader-member exchange on innovativeness, Journal of Managerial Psychology, 23(6), 670-687.
  • Liao, S. H. & Wu, C. C. (2009). Knowledge management and innovation: The mediating effects of organizational learning, Proceedings of IEEE International Conference on Industrial Engineering and Engineering Management, Hong Kong, 8-11th December.
  • Liao, S.-H. & Wu, C.-C. (2010). System perspective of knowledge management, organizational learning, and organizational innovation, Expert Systems With Applications, 37(2), 1096-1103.
  • Liao, S.-H., Chang, W.-J., Hu, D.-C. & Yueh, Y.-L. (2012). Relationships among organizational culture, knowledge acquisition, organizational learning, and organizational innovation in Taiwan’s banking and insurance industries, The International Journal of Human Resource Management, 23(1), 52-70.
  • Meso, P. & Smith, R. (2000). A resource-based view of organizational knowledge management systems, Journal of Knowledge Management, 4(3), 224-234.
  • Nonaka, I. (1994). A dynamic theory of knowledge creation, Organization Science, 5(1), 14-37.
  • Nunnally, J. C. (1978). Psychometric theory (2nd Edition). McGraw-Hill.
  • Ojanen, V. (2007). On the innovative capacity of technology related knowledge-intensive business services, International Journal of Entrepreneurship and Innovation Management, 10(2), 162-177.
  • Özdevecioğlu, M. & Biçkes, D. M. (2012). Örgütsel öğrenme ve inovasyon ilişkisi: Büyük ölçekli işletmelerde bir araştırma, Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 39, Ocak-Haziran, 19-45.
  • Park, S. & Kim, E.-J. (2018). Fostering organizational learning through leadership and knowledge sharing, Journal of Knowledge Management, 22(6), 1408-1423.
  • Rubera, G. & Kirca, A. H. (2012). Firm innovativeness and its performance outcomes: A meta-analytic review and theoretical integration, Journal of Marketing, 76, 130-147.
  • Schumacker, R. E. & Lomax, R. G. (2010). A beginner’s guide to structrual equation modeling (3rd edition). New York: Routledge.
  • Senge, P. (2018). Beşinci disiplin (20. Baskı). (Çev: A. İldeniz ve A. Doğukan). İstanbul: Yapı Kredi Yayınları.
  • Spender, J.-C. (2008). Organizational learning and knowledge management: Whence and whither?, Management Learning, 39(2), 159-176.
  • Stock, R. M., Totzauer, F. & Zacharias, N. A. (2014). A closer look at cross-functional R&D cooperation for innovativeness: Innovation-oriented leadership and human resource practices as driving forces, Journal of Product Innovation Management, 31(5), 924-938.
  • Su, Z., Ahlstrom, D., Li, J. & Cheng, D. (2013). Knowledge creation capability, absorptive capacity, and product innovativeness, R&D Management, 43(5), 473-485.
  • Thompson, V. A. (1965). Bureaucracy and innovation, Administrative Science Quarterly, 5, 1-20.
  • Wiig, K. M. (1997). Knowledge management: An introduction and perspective. Journal of Knowledge Management, 1(1), 6-14.
  • Yu, Y., Dong, X.-Y., Shen, K. N., Khalifa, M. & Hao, J. X. (2013). Strategies, technologies, and organizational learning for developing organizational innovativeness in emerging economies, Journal of Business Research, 66, 2507-2514.
  • Zaim, H. (2005). Bilginin artan önemi ve bilgi yönetimi. İstanbul: İşaret Yayınları.
Toplam 53 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Oğuz Demirel 0000-0003-1436-860X

İsmail Hakkı Eraslan 0000-0002-2108-0279

Yayımlanma Tarihi 28 Mart 2023
Yayımlandığı Sayı Yıl 2023 Cilt: 21 Sayı: 1

Kaynak Göster

APA Demirel, O., & Eraslan, İ. H. (2023). Bilgi Yönetimi Süreci ile Yenilikçilik İlişkisi: Örgütsel Öğrenmenin Aracılık Rolü. Manisa Celal Bayar Üniversitesi Sosyal Bilimler Dergisi, 21(1), 155-172. https://doi.org/10.18026/cbayarsos.1101354
 Kapak Resmi İndir

https://orcid.org/