Araştırma Makalesi
Yıl 2003,
Cilt: 1 Sayı: 3, 56 - 63, 19.06.2003
Öz
Süreç yenileme, görev ve süreçlerin
tamamen yeniden dizaynıdır. Bu nedenle süreç yenileme, örgütsel süreçlerde
radikal değişimlere izin veren bir yaklaşımdır.
TKY ise uzun dönemde ürün ve hizmetlerde sürekli kalite artışlarını
gerçekleştirmek için geniş örgütsel bir katkıya dayalıdır. TKY ve süreç
yenileme hem ortak hem de farklı özellikleri paylaşırlar. Kıyaslama bir süreç
yenileme tekniği olarak kullanılır. Süreç yenilemenin başarılı olabilmesi için
kıyaslama çok iyi şekilde uygulanmalıdır.
Bu makalenin amacı, TKY ve
kıyaslama yaklaşımları ile süreç yenileme arasındaki ilişkiyi göstermektir.
Anahtar Kelimeler
Kaynakça
- 1. Al-Mashari, Majed ve Mohamed, Zairi, “BPR Implementation Process: An Analysis Of Key Success And Failure Factors”, Business Process Management Journal, Vol.5, No.1, 1999, ss.87-112
- 2. Al-Mashari, Majed ve Mohamed, Zairi, “Revisiting BPR:A Holistic Review Of Practice And Development”, Business Process Management Journal, Vol.6, No.1, 2000, ss.10-42
- 3. Armistead, Colin ve Alan, Harrison, “Business Process Re-engineering:Lessons From Operations Management”, Intarnational Journal of Operations&Production Management, Vol.15, Issue:12, 1995, ss.46-59
- 4. Beerten, Peter, “Can We Construct A Quality And Participation Architecture?”, Journal for Quality&Participation, Vol.19, Issue:2, 1996, ss. 20-28
- 5. Berman, Saul, “Strategic Direction:Don’t Reengineer Without It Scanning The Horizon for Turbulence”, Plannig Review, Vol.22, Issue:6 (Nov), 1994, ss.18-24
- 6. Brown, Alan ve Wiele, T.V.D, “Insights into TQM And Downsizing in Large Organizations”, Benchmarking for Quality Management &Technology, Vol.4, Issue:3, 1997, ss.202-212
- 7. Carter, Tony, The Aftermath Of Reengineering-Downsizing And Corporate Performance, New York:The Haworth Press, 1999
- 8. Chan, Peng S. ve David, Peel, “Causes And Impact Of Reengineering”, Business Process Management Journal, Vol.4, No.1, 1996, ss.44-55
- 9. Chu, William W. ve Diğerleri, “Business Process Reengineering Analysis And Recommendations”, 1994
- 10. Collins, Philippa, “Approaches To Quality”, The TQM Magazine, Vol.6, No.3, 1994, ss.39-43
- 11. Davenport, Thomas, “Will Participative Makeovers Of Business Processes Succeed Where Reengineered Failed ?”, Planning Review, Vol.23, Issue:1 (January), 1995, ss.24-30
- 12. Eisenberg, Howard,“Reengineering and Dumbsizing:Mismanagement of The Knowledge Resource”, Quality Progress, Vol.30, Issue: 5, 1997, ss.57-65 13. Farrell, John, “A Pratical Guide For Implementing Reengineering”, Plannig Review, Vol.22, Issue:2(Mar/Apr), 1994, ss.40-46
- 14. Gale, Bradley J.,“Quality Profiling: The First Step In Reengineering And Benchmarking”, Planning Review, Vol.23, Issue:3 (May/Jun), 1995, ss.37-39
- 15. Guimaraes, Thor ve Wendi, Bond, “Empirically Assessing The Impact of BPR on Manufacturing Firms”, International Journal of Operations&Production Management, Vol.16, Issue:8, 1996, ss.5-28
- 16. Lee, Sang M., “ TQM And BPR: Symbiosis And A New Approach for Integration”, Management Decision, Vo.35, Issue:5-6, 1997, ss.410-412
- 17. Li, Heng ve Diğerleri, “Co-operative Benchmarking: A Tool For Partnering Excellence In Construction”, International Journal Of Project Management, Vol.19, 2001, s.179
- 18. Macdonald, John, “Together TQM And BPR Are Winners”, The TQM Magazine, Vol.7, No.3, 1995, ss.21-25
- 19. Newman, Karin, ve Diğerleri, “Case Study:Service Quality, Business Re-engineering And Human Resources: A Case In Point?” , International Journal of Bank Marketing, Vol.16, Issue:6, 1998, ss.225 -242
- 20. Peppard, Joe, “Benchmarking, Process Re-Engineering And Strategy:Some Focusing Frameworks”, Human Systems Management,Vol.18, Issue:3/4, 1999, ss.297-314
- 21. Perreira, Zulema L. ve Elaine, Aspinwall, “Total Quality Management Versus Business Process Re-Engineering”, Total Quality Management, Vol.8, Issue:1, 1997, ss.33-39
- 22. Scott, George M., “Downsizing, Business Process Reengineering, And Quality Improvement Plans:How Are They Related?”, Information Strategy:The Executive’s Journal, Vol. 11, Issue: 3,1995, ss.18-34
- 23. Simpson, Mike, ve Diğerleri, “From Benchmarking to Business Process Reengineering:A Case Study”, Total Quality Management, Vol.10,Issue:4/5, 1999, ss.717-725
- 24. Richman, Theodor ve Charles, Koontz, “How Benchmarking Can Improve Business Reengineering”, Planning Review, Vol.21, Issue:6, 1993, ss.26-29
- 25. Robenson, Matthew, ve Diğerleri, “Reengineering (Downsizing), Corporate Security And Loss Prevention”, International Journal Of Risk, Security And Crime Prevention, 1998
- 26. Thor, Carl G., “Let’s Clear Up Some Confusıon About Benchmarking”, Journal for Quality&Participation, Vol.19, Issue:4, 1996,ss.88-91
- 27. Zairi, Mohamed ve David, Sinclair, “Business Process Re-Engineering And Process Management”, Management Decision, Vol.33, Issue:3, 1995, ss.3-16
- 28. Zairi, Mohamed, “The Integration of Benchmarking And BPR:A Matter of Choice or Necessity”, Business Process Re-engineering&Management Journal, Vol.01, Issue:3, 1995, ss.3-9
- 29. Zairi, Mohamed, “What’s In The Basket? A Survey On Integrated Management Through BPR And TQM”, The TQM Magazine, Vol.8, No.6, 1996, ss.58-65
Toplam 28 adet kaynakça vardır.
Ayrıntılar
| Birincil Dil | Türkçe |
|---|---|
| Bölüm | Makaleler |
| Yazarlar | |
| Yayımlanma Tarihi | 19 Haziran 2003 |
| Yayımlandığı Sayı | Yıl 2003 Cilt: 1 Sayı: 3 |
