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ISO 9001:2008 Kalite Yönetim Sistemi’nin Uygulanabilirliği Sorunu: Gönüllülük Mü? Zorunluluk Mu?

Yıl 2016, Cilt: 2 Sayı: 1, 65 - 88, 17.02.2016

Öz

Çalışma, örgütlerin ISO 9001 Kalite Yönetim Sistemi (KYS) belgesine sahip olma sebeplerini, elde ettikleri yararları ve karşılaştıkları engelleri belgelendirme kuruluşları açısından incelemeyi hedeflemiştir. Bunun için, faaliyet gösteren on üç belgelendirme kuruluşuna soruların kuram bağlamında oluşturulduğu yarı yapılandırılmış mülâkat tekniği uygulanmıştır. Bulgularına göre, örgütlerin genellikle itibar kazanmak, rekabetçi avantaj elde etmek ve ihalelere katılabilmek için ISO 9001 belgesine sahip olma isteğinin belgelendirme kuruluşlarınca belirtildigi tespit edilmiştir. KYS’yi bilinçli olarak benimseyen örgütler ürün ve hizmet kalitesini arttırma, maliyetleri azaltma gibi bir takım yararlar elde ederken; belgeyi daha çok zorunluluk olarak gören örgütlerde, çalışan ve yöneticinin sistemi algılayamaması, eğitim, bilinç eksikliği problemleri gözlemlenmiştir.

Kaynakça

  • Aruaz, R. & Suzuki, H. (2004). ISO 9000 Performance in Japanese Industries, Total Quality Management & Business Excellence, 15 (1), 3‐33.
  • Beskese, A. & Cebeci, A. (2001). Total quality management and ISO 9000 applications in Turkey. The TQM Magazine, 13 (1), 69‐73.
  • Bhuiyan, N. & Alam, N. (2005). An Investigation into Issues Related to the Latest Version of ISO
  • Total Quality Management & Business Excellence, 16 (2). 199‐213.
  • Brown, A., Wiele, T., Loughton, K. (1998). Smaller entreprises’ experiences with ISO 9000.
  • International Journal of Quality & Reliability Management, 15 (3), 273‐285.
  • Carlsson, M. & Carlsson, D. (1996). Experiences of implementing ISO 9000 in Swedish industry.
  • International Journal of Quality & Reliability Management, 13 (7), 36‐47.
  • Casedesus, M., Gimenez, G., Heras, I. (2001). Benefits of ISO 9000 implementation in Spanish industry. European Business Review, 13 (6), 327‐335.
  • Çakar, M, Danışman A. (2012). Kurumsal Kuram. Sözen H.C., Basım, H.N. (Der.) Örgüt Kuramları. 241‐271. İstanbul: Beta Yayınevi
  • Erel, E. & Ghosh, J. B. (1997) ISO 9000 implementation in Turkish industry. International Journal of Operations & Production Management, 17 (12), 1233‐1246.
  • Escanciano, C., Fernandez, E., Vazques C. (2001a). Influence of ISO 9000 certification on the progress of Spanish industry towards TQM. International Journal of Quality & Reliability Management, 18 (5), 481‐494.
  • Fuentes, C. M., Benavent, F. B., Moreno, M. A. E., Val, M. P. (2000). Analysis of the implementation of ISO 9000 quality assurance systems. Work Study, 49 (6), 229‐241.
  • Gotzamani, K. D. & Tsiotras, G. D. (2002). The true motives behind ISO 9000 certification Their effect on the overall certification benefits and long term contribution towards TQM. International Journal of Quality & Reliability Management, 19 (2), 151‐169.
  • Haversjö, T. (2000). The financial effects of ISO 9000 registration for Danish companies. Managerial Auditing Journal, 15 (1/2), 47‐52.
  • Heras, I., Casedesus, M., Dick, G. P. M (2002). ISO 9000 certification and bottom line: a comparative study of the profitability of Basque region companies. Managerial Auditing Journal, 17 (1/2), 72‐78.
  • Ho, S. K. M. (1994). Is the ISO 9000 Series for Total Quality Management? International of Journal of Quality &Reliability Management, 11 (9), 74‐89.
  • Huarng, F. (1998). Integrating ISO 9000 with TQM spirits: a survey. Industrial Management & Data Systams, 98 (8), 373‐379.
  • Jones, R., Arndt, G., Kustin, R. (1997). ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received. International Journal of Quality & Reliability Management, 14 (7), 650‐660.
  • Kalkan, A. ve Bozkurt, Ö. (2012). Üretim Sektöründe Faaliyet Gösteren KOBİ’lerde ISO 9000’in Etkili Uygulaması İçin Kritik Başarı Faktörleri. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 14 (2), 105‐125.
  • Leblebici, D. N., Kılıç, M., Aydın, M.D. (2004). İçerik Analizi (Baskı 1), Ankara: Hacettepe Üniversitesi İ.İ.B.F. Yayın No.33.
  • Lee, T. Y. (1998). The development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong. International Journal of Quality & Reliability Management, 15 (2), 162‐177.
  • Lipovatz, D., Stenos, F., Vaka, A. (1999). Implementation of ISO 9000 quality systems in greek enterprises. International Journal of Quality & Reliability Management, 16 (6), 534‐551.
  • Magd, H. & Curry, A. (2003). ISO 9000 and TQM: are they complementary or contradictory to each other? The TQM Magazine, 15 (4), 244‐256.
  • Meegan, S. T. & Taylor, W.A. (1997). Factors influencing a successful transition from ISO 9000 to TQM The influence of understanding and motivation. International Journal of Quality & Reliability Management, 14 (2), 100‐117.
  • Nas, T. (2013). ISO 9001: 2000 Belgesi TKY uygulamaları İçin Bir Adım mı? TİSK Akademi, 8 (15), 97‐129.
  • Naveh, E. & Marcus, A. (2005). Achieving competitive advantage through implementing a replicaple management standard: Installing and using ISO 9000. Journal of Operations Management, 24, 1‐26.
  • Popksinska, B., Dahlgaard, J. J., Antoni, M. (2002). The state of ISO 9000 certification: a study of Swedish organization. The TQM Magazine, 14 (5), 297‐306.
  • Sharma, D. S. (2005). The association between ISO 9000 certification and financial performance. The International Journal of Accounting, 40, 151‐172.
  • Sun, H. (2000) Total quality management, ISO 9000 certification and performance improvement. International Journal of Quality & Reliability Management, 17 (2), 168‐179.
  • Taylor, W. A. (1995). Organizational differences in ISO 9000 implementation practices.
  • International Journal of Quality & Reliability Management, 12 (7), 10‐27.
  • Terziovski, M., Power, D., Sohal, A. (2003). The longitudinal effects of the ISO 9000 certification process on business performance. European Journal of Operational Research, 146, 580‐595.
  • TSE. (2009). TS EN ISO 9001 Kalite Yönetim Sistemi – Şartlar, Ankara.
  • Turner, C. R., Ortmann, G. F., Lyne, M. C. (2000). Adoption of ISO 9000 Quality Assurance Standards by South African Agribusiness Firms. Agribusiness, 16 (3), 295‐307.
  • Wiele, A., Williams, A. R. T., Brown, A., Dale, B. G. (2001). The ISO 9000 series as a tool for organizational change Is there a case? Business Process Management, 7 (4), 323‐331.
  • Wiele T., Iwaarden, J., Williams, R., Dale, B. (2005). Perceptions about the ISO 9000 (2000)quality system standard revision and its value: the Dutch experience. International Journal
  • of Quality & Reliability Management, 22 (2), 101‐119.
  • Withers, B. E. & Ebrahimpour, M. (2000). Does ISO 9000 Certification Affect the Dimensions of Quality Used for Competitive Advantage? European Management Journal, 18 (4), 431‐443.
  • Withers, B. E. & Ebrahimpour, M. (2001). Impacts of ISO 9000 registration on European firms: a case analysis. Integrated Manufacturing Systems, 12 (2), 139‐151.
  • Yahya, S. & Goh, W. (2001). The implemantation of an ISO 9000 quality system. International Journal of Quality & Reliability Management, 18 (9), 941‐966.
  • Yıldırım, M. C. (2000). Soru ve Yanıtlarıyla ISO 9000:2000, İstanbul: Rota Yayın.
  • IQ Uluslararası Danışmanlık ve Organizasyon A.Ş., ISO 9001:2008 Kalite Yönetim Sistemi Eğitimi.
  • (b.t.). Şubat 2014, ftp://ftp.lib.metu.edu.tr/doc/QM/iso_9001_2008.pdf
  • ISO Survey. (2012). Nisan 2014, http://www.iso.org/iso/home/standards/certification/isosurvey.
  • htm
  • Quality Management Principles. (2012). Mart 2014, http://www.iso.org/iso/qmp_2012.pdf

THE APPLICABILITY PROBLEM OF ISO 9001:2008 QUALITY MANAGEMENT SYSTEMS: WILLINGNESS OR NECESSITY?

Yıl 2016, Cilt: 2 Sayı: 1, 65 - 88, 17.02.2016

Öz

The purpose of this study is to examine the reasons of having ISO 9001 Quality Management System certification for organizations, benefits of organizations from ISO 9001 certification, obstacles that they encounter during the set up and implementation stages in terms of certification institutions; so making inferences about the implementation of ISO 9001 Quality Management System in our country. For this purpose, the semi‐structured interview technique is used at thirteen certification institutions that work in Ankara. Organizations, which
set up and operate the system consciously, obtain several benefits like increasing their product and service quality, and reduction of costs; whereas in organizations, which see the certificate as necessity in order to reach their goals, it is observed that several problems like exclusion of employee and administrator from the system, and lack of education and conscious. These
organizations see Quality Management System as a load rather than acquisitions of certification.  

Kaynakça

  • Aruaz, R. & Suzuki, H. (2004). ISO 9000 Performance in Japanese Industries, Total Quality Management & Business Excellence, 15 (1), 3‐33.
  • Beskese, A. & Cebeci, A. (2001). Total quality management and ISO 9000 applications in Turkey. The TQM Magazine, 13 (1), 69‐73.
  • Bhuiyan, N. & Alam, N. (2005). An Investigation into Issues Related to the Latest Version of ISO
  • Total Quality Management & Business Excellence, 16 (2). 199‐213.
  • Brown, A., Wiele, T., Loughton, K. (1998). Smaller entreprises’ experiences with ISO 9000.
  • International Journal of Quality & Reliability Management, 15 (3), 273‐285.
  • Carlsson, M. & Carlsson, D. (1996). Experiences of implementing ISO 9000 in Swedish industry.
  • International Journal of Quality & Reliability Management, 13 (7), 36‐47.
  • Casedesus, M., Gimenez, G., Heras, I. (2001). Benefits of ISO 9000 implementation in Spanish industry. European Business Review, 13 (6), 327‐335.
  • Çakar, M, Danışman A. (2012). Kurumsal Kuram. Sözen H.C., Basım, H.N. (Der.) Örgüt Kuramları. 241‐271. İstanbul: Beta Yayınevi
  • Erel, E. & Ghosh, J. B. (1997) ISO 9000 implementation in Turkish industry. International Journal of Operations & Production Management, 17 (12), 1233‐1246.
  • Escanciano, C., Fernandez, E., Vazques C. (2001a). Influence of ISO 9000 certification on the progress of Spanish industry towards TQM. International Journal of Quality & Reliability Management, 18 (5), 481‐494.
  • Fuentes, C. M., Benavent, F. B., Moreno, M. A. E., Val, M. P. (2000). Analysis of the implementation of ISO 9000 quality assurance systems. Work Study, 49 (6), 229‐241.
  • Gotzamani, K. D. & Tsiotras, G. D. (2002). The true motives behind ISO 9000 certification Their effect on the overall certification benefits and long term contribution towards TQM. International Journal of Quality & Reliability Management, 19 (2), 151‐169.
  • Haversjö, T. (2000). The financial effects of ISO 9000 registration for Danish companies. Managerial Auditing Journal, 15 (1/2), 47‐52.
  • Heras, I., Casedesus, M., Dick, G. P. M (2002). ISO 9000 certification and bottom line: a comparative study of the profitability of Basque region companies. Managerial Auditing Journal, 17 (1/2), 72‐78.
  • Ho, S. K. M. (1994). Is the ISO 9000 Series for Total Quality Management? International of Journal of Quality &Reliability Management, 11 (9), 74‐89.
  • Huarng, F. (1998). Integrating ISO 9000 with TQM spirits: a survey. Industrial Management & Data Systams, 98 (8), 373‐379.
  • Jones, R., Arndt, G., Kustin, R. (1997). ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received. International Journal of Quality & Reliability Management, 14 (7), 650‐660.
  • Kalkan, A. ve Bozkurt, Ö. (2012). Üretim Sektöründe Faaliyet Gösteren KOBİ’lerde ISO 9000’in Etkili Uygulaması İçin Kritik Başarı Faktörleri. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 14 (2), 105‐125.
  • Leblebici, D. N., Kılıç, M., Aydın, M.D. (2004). İçerik Analizi (Baskı 1), Ankara: Hacettepe Üniversitesi İ.İ.B.F. Yayın No.33.
  • Lee, T. Y. (1998). The development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong. International Journal of Quality & Reliability Management, 15 (2), 162‐177.
  • Lipovatz, D., Stenos, F., Vaka, A. (1999). Implementation of ISO 9000 quality systems in greek enterprises. International Journal of Quality & Reliability Management, 16 (6), 534‐551.
  • Magd, H. & Curry, A. (2003). ISO 9000 and TQM: are they complementary or contradictory to each other? The TQM Magazine, 15 (4), 244‐256.
  • Meegan, S. T. & Taylor, W.A. (1997). Factors influencing a successful transition from ISO 9000 to TQM The influence of understanding and motivation. International Journal of Quality & Reliability Management, 14 (2), 100‐117.
  • Nas, T. (2013). ISO 9001: 2000 Belgesi TKY uygulamaları İçin Bir Adım mı? TİSK Akademi, 8 (15), 97‐129.
  • Naveh, E. & Marcus, A. (2005). Achieving competitive advantage through implementing a replicaple management standard: Installing and using ISO 9000. Journal of Operations Management, 24, 1‐26.
  • Popksinska, B., Dahlgaard, J. J., Antoni, M. (2002). The state of ISO 9000 certification: a study of Swedish organization. The TQM Magazine, 14 (5), 297‐306.
  • Sharma, D. S. (2005). The association between ISO 9000 certification and financial performance. The International Journal of Accounting, 40, 151‐172.
  • Sun, H. (2000) Total quality management, ISO 9000 certification and performance improvement. International Journal of Quality & Reliability Management, 17 (2), 168‐179.
  • Taylor, W. A. (1995). Organizational differences in ISO 9000 implementation practices.
  • International Journal of Quality & Reliability Management, 12 (7), 10‐27.
  • Terziovski, M., Power, D., Sohal, A. (2003). The longitudinal effects of the ISO 9000 certification process on business performance. European Journal of Operational Research, 146, 580‐595.
  • TSE. (2009). TS EN ISO 9001 Kalite Yönetim Sistemi – Şartlar, Ankara.
  • Turner, C. R., Ortmann, G. F., Lyne, M. C. (2000). Adoption of ISO 9000 Quality Assurance Standards by South African Agribusiness Firms. Agribusiness, 16 (3), 295‐307.
  • Wiele, A., Williams, A. R. T., Brown, A., Dale, B. G. (2001). The ISO 9000 series as a tool for organizational change Is there a case? Business Process Management, 7 (4), 323‐331.
  • Wiele T., Iwaarden, J., Williams, R., Dale, B. (2005). Perceptions about the ISO 9000 (2000)quality system standard revision and its value: the Dutch experience. International Journal
  • of Quality & Reliability Management, 22 (2), 101‐119.
  • Withers, B. E. & Ebrahimpour, M. (2000). Does ISO 9000 Certification Affect the Dimensions of Quality Used for Competitive Advantage? European Management Journal, 18 (4), 431‐443.
  • Withers, B. E. & Ebrahimpour, M. (2001). Impacts of ISO 9000 registration on European firms: a case analysis. Integrated Manufacturing Systems, 12 (2), 139‐151.
  • Yahya, S. & Goh, W. (2001). The implemantation of an ISO 9000 quality system. International Journal of Quality & Reliability Management, 18 (9), 941‐966.
  • Yıldırım, M. C. (2000). Soru ve Yanıtlarıyla ISO 9000:2000, İstanbul: Rota Yayın.
  • IQ Uluslararası Danışmanlık ve Organizasyon A.Ş., ISO 9001:2008 Kalite Yönetim Sistemi Eğitimi.
  • (b.t.). Şubat 2014, ftp://ftp.lib.metu.edu.tr/doc/QM/iso_9001_2008.pdf
  • ISO Survey. (2012). Nisan 2014, http://www.iso.org/iso/home/standards/certification/isosurvey.
  • htm
  • Quality Management Principles. (2012). Mart 2014, http://www.iso.org/iso/qmp_2012.pdf
Toplam 47 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Makaleler
Yazarlar

H. Okan Yeloğlu

H. Cansu Yumak Bu kişi benim

Yayımlanma Tarihi 17 Şubat 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 2 Sayı: 1

Kaynak Göster

APA Yeloğlu, H. O., & Yumak, H. C. (2016). ISO 9001:2008 Kalite Yönetim Sistemi’nin Uygulanabilirliği Sorunu: Gönüllülük Mü? Zorunluluk Mu?. Gazi İktisat Ve İşletme Dergisi, 2(1), 65-88.
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Gazi İktisat ve İşletme Dergisi Creative Commons Atıf-GayriTicari 4.0 Uluslararası Lisansı ile lisanslanmıştır.