Derleme
Yıl 2017,
Cilt: 20 Sayı: 2, 259 - 274, 30.06.2017
Öz
Kamu ve özel temel dinamikleri birbirinden farklı olan sektörlerdir. Kamu sektöründe temel motivasyon sosyal fayda yaratmak iken, özel sektörde kar elde etmektir. Günümüzde özel sağlık hizmetlerinin gelişimi ile birlikte kamu sağlık kuruluşları için rekabette sürdürülebilirlik öncelikli konulardan birisi haline gelmiştir. Sağlık kuruluşlarının sürdürülebilirliğini sağlayabilmek ve rekabet ortamında ayakta kalabilmeleri için sağlık yöneticilerinin sağlık hizmetleri tüketicilerinin sağlık hizmetleri seçimlerine etki eden faktörleri bilmeleri gereklidir. Bu teorik incelemede bir örgütsel alan olarak sağlık sektörüne odaklanılarak kamu ve özel sektör arasındaki temel motivasyon farklılıkları dikkate alındığında sağlık hizmetleri tüketicilerinin sağlık kuruluşu seçimini etkileyen faktörlerin ortaya konulması amaçlanmıştır. Yapılan incelemede sosyo-demografik faktörler, hizmete erişim ve hizmet sunumunda profesyonellik derecesi gibi çok çeşitli faktörlerin sağlık hizmetleri tüketicilerinin sağlık kuruluşu seçiminde etkili olduğu görülmüştür. Sağlık hizmetleri pazarında tüketicilerin tercihlerini etkileyen faktörlerin farkında olan kamu ve özel sektör yöneticilerinin bu çalışmada sunulan teorik bilgileri sınayarak rekabet ortamında fark yaratabilecek stratejiler geliştirmeleri beklenmektedir.
Anahtar Kelimeler
Kamu-Özel sektör sağlık hizmetleri sağlık hizmetleri seçimi sağlık yönetimi
Kaynakça
- 1. Abraham T. (2007) Identifying the Parameters of Corporate Reputation for the Hospital Industry in Singapore. University of South Australia, International Graduate School of Business, Doctoral Thesis, Singapore. 2. Albalate D., Bel G., Fageda X. (2014) Beyond Pure Public and Pure Private Management Models: Partial Privatization in the European Airport Industry. International Public Management Journal 17(3): 308-327. 3. Andaleeb S. S. (2000) Public and Private Hospitals in Bangladesh: Service Quality and Predictors of Hospital Choice. Health Policy and Planning 15(1): 95-102. 4. Arrow K. J. (1963) Uncertainty and the Welfare Economics of Medical Care. The American Economic Review 53(5): 941-973. 5. Bartolome C. A. M. and Vosti S. A. (1995) Choosing between Public and Private Health-Care: A Case Study of Malaria Treatment in Brazil. Journal of Health Economics 14(2): 191-205. 6. Berendes S., Heywood P., Oliver S., Garner P. (2011) Quality of Private and Public Ambulatory Health Care in Low and Middle Income Countries: Systematic Review of Comparative Studies. Plos Medicine 8(4): 1-10. 7. Bhat R. (1993) The Private/Public Mix in Health Care in India. Health Policy and Planning 8(1): 43-56. 8. Bhatia J. C. and Cleland, J. (2001) Health-Care Seeking and Expenditure by Young Indian Mothers in the Public and Private Sectors. Health Policy and Planning 16(1): 55-61. 9. Bhattacharya J. and Qiao X. (2007) Public and Private Expenditures on Health in a Growth Model. Journal of Economic Dynamics and Control 31(8): 2519-2535. 10. Black S., Briggs S., Keogh W. (2001) Service Quality Performance Measurement in Public/Private Sectors. Managerial Auditing Journal 16(7): 400-405. 11. Boyne G. A. (2002) Public and Private Management: What’s the Difference. Journal of Management Studies 39(1): 97-122. 12. Bozeman B. (2007) Public Values and Public Interest. Counter Balancing Economic Individualism. Washington, DC: Georgetown University Press. 13. Camilleri D. and O’Callaghan M. (1998) Comparing Public and Private Hospital Care Service Quality. International Journal of Health Care Quality Assurance 11(4-5): 127-133. 14. Carman J. M. (1990) Consumer Perceptions of Service Quality: an Assessment of the SERVQUAL. Dimensions Journal of Retailing 66(2): 33-55. 15. Crane F. G. and Lynch J. E. (1988) Consumer Selection of Physicians and Dentists: An Examination of Choice Criteria and Cue Usage. Journal of Health Care Marketing 8(3): 16-19. 16. Dillon S., Buchanan J. T., Corner J. L. (2010) Comparing Public and Private Sector Decision Making: Problem Structuring and Information Quality Issues. Proceedings of the 45th Annual Conference of the ORSNZ:229-237. 17. Donabedian A. (1988) The Quality of Care How Can It be Assessed? JAMA 260(12): 1743-1748. 18. Dor A., Gertler P., Van Der Gaag, J. (1987) Non-Price Rationing and the Choice of Medical Care Providers in Rural Coted’Ivoire. Journal of Health Economics 6(4): 291-304. 19. Edgman-Levitan, S. and Cleary, P.D. (1996) What Information Do Consumers Want and Need? Health Affairs 15(4): 42-56. 20. Ehrlich L., Gallias-Hamonno G., Liu Z., Lutter R. (1994) Productivity Growth and Firm Ownership: an Analytical and Empirical Investigation. Journal of Political Economy 102(5): 1006-1038. 21. Escarce J. J. and Kapur K. (2008) Do Patients Bypass Rural Hospitals? Determinants of Inpatient Hospital Choice in Rural California. Journal of Health Care for the Poor and Underserved 20(3): 625-644. 22. Jabonun N. and Chaker M. (2003) Comparing the Quality of Private and Public Hospitals. Managing Service Quality 13(4): 290-299. 23. Fombrun C. J. (1996) Reputation: Realizing Value From The Corporate Image. Harvard Business School Pres, Boston, Massachusetts. 24. Gertler P., Locay L., Sanderson W. C. (1987) Are User Fees Regressive? The Walfare Implications of Health Care Financing Proposals in Peru. Journal of Econometrics 36(1-2): 67-88. 25. Ginter P. M. (2008) Strategic Management of Health Care Organizations. Sixth Edition, Jossey-Bass Imprint, ISBN: 978-1-118-46646-9, San Francisco, USA. 26. Glaeser E. L. and Ponzetto G. A. M. (2014) Shrouded Costs of Government: The Political Economy of State and Local Public Pensions. Journal of Public Economics 116: 89-105. 27. Hansen J. R. (2014) From Public to Private Sector: Motives and Explanations for Sector Switching. Public Management Review 16(4): 590-607. 28. Hvidman U. and Andersen S. C. (2013) Impact of Performance Management in Public and Private Organizations. Journal of Public Administration Research Theory 24(1): 35-58. 29. Kangis P. and Voukelatos V. (1997) Private and Public Banks: a Comparison of Customer Expectations and Perceptions. International Journal of Bank Marketing 15(7): 279-287. 30. Kaur G. and Lomash H. (2015) Do Public and Private Employees Differ in Empowerment Perceptions? A Comparative Study. International Journal of Social Science and Humanity 5(11): 907-911. 31. Kuara V., Prasad C. S. D., Sharma S. (2013) Customer Perception of Service Quality and Perceived Price and Fairness: A Comparison Between Public and New Private Sector Banks. Journal of Strategic Marketing 21(6): 513-528. 32. Majumdar S. K. (1996) Assessing Comparative Efficiency of the State-Owned, Mixed and Private Sectors in Indian Industry. Public Choice 96(1): 1-24. 33. McKee M., Edwards N., Atun R. (2006) Public–Private Partnerships for Hospitals. Bulletin of the World Health Organization 84(11): 890-896. 34. Nutt P. C. (2006) Comparing Public and Private Sector Decision-Making Practices. Journal of Public Administration Research and Theory 16(2): 289-318. 35. Oehlrich M. and Daemmrich A. (2013) Legal and Political Competitiveness for Pharmaceuticals. Pharmaceutical Policy and Law 15(3-4): 93-97. 36. Ozawa S. and Walker D. G. (2011) Comparison of Trust in Public vs Private Health Care Providers in Rural Cambodia. Health Policy and Planning 26(1): 20-29. 37. Rainey H. G. and Bozeman B. (2000) Comparing Public and Private Organizations: Empirical Research and the Power of the A Priori. Journal of Public Administration Research and Theory 10(2): 447-470. 38. Reay T. and Hinings C. R. (2009) Managing the Rivalry of Competing Institutional Logics. Organization Studies 30(6): 629-652. 39. Regidor E., Martinez D., Calle M. E., Astasio P., Ortega P., Dominguez V. (2008) Socioeconomic Patterns in the Use of Public and Private Health Services and Equity in Health Care. BMC Health Services Research 8(183): 1-9. 40. Selame E. and Selame J. (1988) The Company Image. John Wiley&Sons, Canada. 41. Shaikh B. T. and Hatcher J. (2005) Health Seeking Behaviour and Health Service Utilization in Pakistan: Challenging the Policy Makers. Journal of Public Health 27(1): 49-54. 42. Taner T. and Antony J. (2006) Comparing Public and Private Hospital Care Service Quality in Turkey. Leadership in Health Services 19(2): 1-10. 43. Tian G. L. (2000) State Shareholding and Corporate Performance: a Study of a Unique Chinese Data Set. London Business School Working Paper, London. 44. Wheaton R. (1990) Promoting a Positive Image in Hospital Support Services Through Coordinated Apparel. Hospital Material Management Quarterly 11(4): 86-89. 45. Zeffane R. (1994) Patterns of Organizational Commitment and Perceived Management Style: a Comparison of Public and Private Sector Employees. Human Relations 47(8): 977-1010.
Yıl 2017,
Cilt: 20 Sayı: 2, 259 - 274, 30.06.2017
Öz
Kaynakça
- 1. Abraham T. (2007) Identifying the Parameters of Corporate Reputation for the Hospital Industry in Singapore. University of South Australia, International Graduate School of Business, Doctoral Thesis, Singapore. 2. Albalate D., Bel G., Fageda X. (2014) Beyond Pure Public and Pure Private Management Models: Partial Privatization in the European Airport Industry. International Public Management Journal 17(3): 308-327. 3. Andaleeb S. S. (2000) Public and Private Hospitals in Bangladesh: Service Quality and Predictors of Hospital Choice. Health Policy and Planning 15(1): 95-102. 4. Arrow K. J. (1963) Uncertainty and the Welfare Economics of Medical Care. The American Economic Review 53(5): 941-973. 5. Bartolome C. A. M. and Vosti S. A. (1995) Choosing between Public and Private Health-Care: A Case Study of Malaria Treatment in Brazil. Journal of Health Economics 14(2): 191-205. 6. Berendes S., Heywood P., Oliver S., Garner P. (2011) Quality of Private and Public Ambulatory Health Care in Low and Middle Income Countries: Systematic Review of Comparative Studies. Plos Medicine 8(4): 1-10. 7. Bhat R. (1993) The Private/Public Mix in Health Care in India. Health Policy and Planning 8(1): 43-56. 8. Bhatia J. C. and Cleland, J. (2001) Health-Care Seeking and Expenditure by Young Indian Mothers in the Public and Private Sectors. Health Policy and Planning 16(1): 55-61. 9. Bhattacharya J. and Qiao X. (2007) Public and Private Expenditures on Health in a Growth Model. Journal of Economic Dynamics and Control 31(8): 2519-2535. 10. Black S., Briggs S., Keogh W. (2001) Service Quality Performance Measurement in Public/Private Sectors. Managerial Auditing Journal 16(7): 400-405. 11. Boyne G. A. (2002) Public and Private Management: What’s the Difference. Journal of Management Studies 39(1): 97-122. 12. Bozeman B. (2007) Public Values and Public Interest. Counter Balancing Economic Individualism. Washington, DC: Georgetown University Press. 13. Camilleri D. and O’Callaghan M. (1998) Comparing Public and Private Hospital Care Service Quality. International Journal of Health Care Quality Assurance 11(4-5): 127-133. 14. Carman J. M. (1990) Consumer Perceptions of Service Quality: an Assessment of the SERVQUAL. Dimensions Journal of Retailing 66(2): 33-55. 15. Crane F. G. and Lynch J. E. (1988) Consumer Selection of Physicians and Dentists: An Examination of Choice Criteria and Cue Usage. Journal of Health Care Marketing 8(3): 16-19. 16. Dillon S., Buchanan J. T., Corner J. L. (2010) Comparing Public and Private Sector Decision Making: Problem Structuring and Information Quality Issues. Proceedings of the 45th Annual Conference of the ORSNZ:229-237. 17. Donabedian A. (1988) The Quality of Care How Can It be Assessed? JAMA 260(12): 1743-1748. 18. Dor A., Gertler P., Van Der Gaag, J. (1987) Non-Price Rationing and the Choice of Medical Care Providers in Rural Coted’Ivoire. Journal of Health Economics 6(4): 291-304. 19. Edgman-Levitan, S. and Cleary, P.D. (1996) What Information Do Consumers Want and Need? Health Affairs 15(4): 42-56. 20. Ehrlich L., Gallias-Hamonno G., Liu Z., Lutter R. (1994) Productivity Growth and Firm Ownership: an Analytical and Empirical Investigation. Journal of Political Economy 102(5): 1006-1038. 21. Escarce J. J. and Kapur K. (2008) Do Patients Bypass Rural Hospitals? Determinants of Inpatient Hospital Choice in Rural California. Journal of Health Care for the Poor and Underserved 20(3): 625-644. 22. Jabonun N. and Chaker M. (2003) Comparing the Quality of Private and Public Hospitals. Managing Service Quality 13(4): 290-299. 23. Fombrun C. J. (1996) Reputation: Realizing Value From The Corporate Image. Harvard Business School Pres, Boston, Massachusetts. 24. Gertler P., Locay L., Sanderson W. C. (1987) Are User Fees Regressive? The Walfare Implications of Health Care Financing Proposals in Peru. Journal of Econometrics 36(1-2): 67-88. 25. Ginter P. M. (2008) Strategic Management of Health Care Organizations. Sixth Edition, Jossey-Bass Imprint, ISBN: 978-1-118-46646-9, San Francisco, USA. 26. Glaeser E. L. and Ponzetto G. A. M. (2014) Shrouded Costs of Government: The Political Economy of State and Local Public Pensions. Journal of Public Economics 116: 89-105. 27. Hansen J. R. (2014) From Public to Private Sector: Motives and Explanations for Sector Switching. Public Management Review 16(4): 590-607. 28. Hvidman U. and Andersen S. C. (2013) Impact of Performance Management in Public and Private Organizations. Journal of Public Administration Research Theory 24(1): 35-58. 29. Kangis P. and Voukelatos V. (1997) Private and Public Banks: a Comparison of Customer Expectations and Perceptions. International Journal of Bank Marketing 15(7): 279-287. 30. Kaur G. and Lomash H. (2015) Do Public and Private Employees Differ in Empowerment Perceptions? A Comparative Study. International Journal of Social Science and Humanity 5(11): 907-911. 31. Kuara V., Prasad C. S. D., Sharma S. (2013) Customer Perception of Service Quality and Perceived Price and Fairness: A Comparison Between Public and New Private Sector Banks. Journal of Strategic Marketing 21(6): 513-528. 32. Majumdar S. K. (1996) Assessing Comparative Efficiency of the State-Owned, Mixed and Private Sectors in Indian Industry. Public Choice 96(1): 1-24. 33. McKee M., Edwards N., Atun R. (2006) Public–Private Partnerships for Hospitals. Bulletin of the World Health Organization 84(11): 890-896. 34. Nutt P. C. (2006) Comparing Public and Private Sector Decision-Making Practices. Journal of Public Administration Research and Theory 16(2): 289-318. 35. Oehlrich M. and Daemmrich A. (2013) Legal and Political Competitiveness for Pharmaceuticals. Pharmaceutical Policy and Law 15(3-4): 93-97. 36. Ozawa S. and Walker D. G. (2011) Comparison of Trust in Public vs Private Health Care Providers in Rural Cambodia. Health Policy and Planning 26(1): 20-29. 37. Rainey H. G. and Bozeman B. (2000) Comparing Public and Private Organizations: Empirical Research and the Power of the A Priori. Journal of Public Administration Research and Theory 10(2): 447-470. 38. Reay T. and Hinings C. R. (2009) Managing the Rivalry of Competing Institutional Logics. Organization Studies 30(6): 629-652. 39. Regidor E., Martinez D., Calle M. E., Astasio P., Ortega P., Dominguez V. (2008) Socioeconomic Patterns in the Use of Public and Private Health Services and Equity in Health Care. BMC Health Services Research 8(183): 1-9. 40. Selame E. and Selame J. (1988) The Company Image. John Wiley&Sons, Canada. 41. Shaikh B. T. and Hatcher J. (2005) Health Seeking Behaviour and Health Service Utilization in Pakistan: Challenging the Policy Makers. Journal of Public Health 27(1): 49-54. 42. Taner T. and Antony J. (2006) Comparing Public and Private Hospital Care Service Quality in Turkey. Leadership in Health Services 19(2): 1-10. 43. Tian G. L. (2000) State Shareholding and Corporate Performance: a Study of a Unique Chinese Data Set. London Business School Working Paper, London. 44. Wheaton R. (1990) Promoting a Positive Image in Hospital Support Services Through Coordinated Apparel. Hospital Material Management Quarterly 11(4): 86-89. 45. Zeffane R. (1994) Patterns of Organizational Commitment and Perceived Management Style: a Comparison of Public and Private Sector Employees. Human Relations 47(8): 977-1010.
Toplam 1 adet kaynakça vardır.
Ayrıntılar
| Birincil Dil | Türkçe |
|---|---|
| Bölüm | Makaleler |
| Yazarlar | |
| Yayımlanma Tarihi | 30 Haziran 2017 |
| Yayımlandığı Sayı | Yıl 2017 Cilt: 20 Sayı: 2 |