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HİZMETKÂR LİDER DAVRANIŞLARININ GÜVEN İKLİMİ ARACILIĞIYLA İŞ TATMİNİNE ETKİSİ: SAĞLIK SEKTÖRÜNDE BİR ALAN ÇALIŞMASI

Yıl 2022, Cilt: 25 Sayı: 1, 87 - 98, 25.03.2022

Öz

Sağlık sektörü; sağlık hizmeti sağlayıcıları, sağlık kuruluşları, merkezi hükümet, yerel yönetimler, sağlık
sigortası şirketleri, işverenler, akademi ve hastalar dahil olmak üzere geniş bir paydaş yelpazesine sahiptir. Sağlık
hizmeti sağlayıcıları, hastalara etkili bir şekilde hizmet etmek için güvenli ve organize bir ortam ararlar. Özellikle
sağlık alanında önem arz eden hizmetkâr liderlik, hastaların hak ettiği yüksek değerli bakımı sunmada sağlık
hizmeti sağlayıcılarının mesleki ve etik görevleriyle optimum şekilde uyumludur. Değerlere dayalı bir liderlik
yaklaşımı olan hizmetkâr liderliğin, iş tatminini pozitif bir şekilde etkilediği bilinmektedir. Bu kapsamda mevcut
çalışmada hizmetkâr lider davranışlarının güven iklimi aracılığıyla iş tatmini üzerindeki etkisinin incelenmesi
amaçlanmıştır. Bu amaca yönelik çalışmada anket tekniği ile elektronik ortamda, 339 sağlık çalışanından veriler
elde edilmiştir. Çalışma sonuçlarından hizmetkâr lider davranışlarının iş tatminini pozitif olarak etkilediği,
hizmetkâr liderliğin güvenlik iklimini pozitif olarak etkilediği; güven ikliminin, hizmetkâr lider davranışları ve iş
tatmini arasındaki ilişkide aracı role sahip olduğu sonucuna ulaşılmıştır.

Kaynakça

  • Aboramadan, M., Dahleez, K., & Hamad, M.H. (2020). Servant leadership and academics outcomes in higher education: the role of job satisfaction. International Journal of Organizational, 29(3), 562-584.
  • Abualrub, R.F., & Alghamdi, M.G. (2012). The impact of leadership styles on nurses’ satisfaction and intention to stay among Saudi nurses. Journal of Nursing Management, 20(5), 668-678.
  • Acar, A., Korkmaz, E., & Özgül, D. (2018). Yiyecek içecek işletmelerinde hizmetkar liderler ve örgütsel güven, Konya-Beyşehir örneği. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (39), 151-159.
  • Aij, K.H., & Rapsaniotis, S. (2017). Leadership requirements for lean versus servant leadership in health care: A systematic review of the literature. Journal of Healthcare Leadership, 9, 1-14.
  • Al-Malki, M., & Wang, J. (2018). Leadership styles and job performance: a literature review. Journalof International Business Research and Marketing, 3(3), 40-59.
  • Al-Shammari, M.M., (1992). Organizational climate. Leadership & Organization Development Journal, 13(6), 30-32.
  • Amah, O. E. (2018). Determining the antecedents and outcomes of servant leadership. Journal of General Management, 43(3), 126-138.
  • Aslan, Ş., & Özata, M. (2011). Sağlık çalışanlarında hizmetkâr liderlik: Dennis-Winston ve DennisBocernea hizmetkâr liderlik ölçeklerinin geçerlik ve güvenirlik araştırması. Yönetim ve Ekonomi Dergisi, 18(1), 139-154.
  • Aslan, H. (2020). Hizmetkâr liderliğin iş tatmini üzerindeki etkisinde psikolojik sahiplenmenin aracı rolü. BMIJ, 8(1), 96-212.
  • Aziri, B. (2011). Job satisfaction: a literature review. Management Research and Practice, 3(4), 77-86.
  • Başol, O., & Çömlekçi, M. F. (2020). İş tatmini ölçeğinin uyarlanması: geçerlik ve güvenirlik çalışması. Kırklareli Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 1(2), 16-29.
  • Cerit, Y. (2009). The effects of servant leadership behaviours of school principals on teachers’ jobsatisfaction. Educational Management Administration, Leadership, 37(5), 600-623.
  • Chiniara, M., & Bentein, K. (2016). Linking servant leadership to individual performance: differentiating the mediating role of autonomy, competence and relatedness need satisfaction. The Leadership Quarterly, 27(1), 124-141.
  • Chughtai, A.A. (2016). Servant leadership and follower outcomes: mediating effects of organizational identification and psychological safety. The Journal of Psychology, 150(7), 866-880.
  • Clarke, S. (2010). An integrative model of safety climate: linking psychological climate and work attitudes to individual safety outcomes using meta-analysis. Journal of Occupational and Organizational Psychology, 83, 553-578.
  • Collins, C.J., & Smith, K.G. (2006). Knowledge exchange and cmbination: the role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49(3), 544-560.
  • Cooper, M.D., & Phillips, R.A. (2004). Exploratory analysis of the safety climate and safety behavior relationship. Journal of Safety Research, 35(5), 497-512.
  • Dang-Pham, D., Pittayachawan, S., & Bruno, V. (2016). Impacts of security climate on employees' sharing of security advice and troubleshooting: Empirical networks. Business Horizons, 59(6), 571-584.
  • Díaz, RI., & Cabrera, D.D. (1997). Safety climate and attitude as evaluation measures of organizational safety. Accident Analysis & Prevention, 29(5), 643-650
  • Dollard, M.F., & Bakker, A.B. (2010). Psychosocial safety climate as a precursor to conducive work environments, psychological health problems, and employee engagement. Journal of Occupational and Organizational Psychology, 83(3), 579-599.
  • Drucker, P.F. (2005). Critical evaluations in business and management. Taylor & Francis.Hizmetkar Liderlik Davranışlarının Etkileri
  • Eren, F., & Yalçıntaş, M. (2017). Hizmetkar liderlik ile iş tatmini arasındaki ilişki: bir havayolu şirketi örneği. Uluslararası İktisadi ve İdari İncelemeler Dergisi, 10(19), 851-864.
  • Eva, N., Robin, M., Sendjaya, S., Dierendonck, D.V., & Liden R.C. (2019). Servant leadership: asystematic review and call for future research. The Leadership Quarterly, 30(1), 111-132.
  • Farrington, S.M., & Lillah, R. (2019). Servant leadership and job satisfaction within private healthcare practices. Leadership in Health Services, 32(1), 148-168.
  • Fiabane, E., Giorgi I., Musian, D., Sguazzin, C., & Argentero, P. (2012). Occupational stress and job satisfaction of healthcare staff in rehabilitation units. Med Lav., 103(6), 482-92.
  • Guillaume, O., Honeycutt, A., & Savage-Austin, A. R. (2013). The impact of servant leadership on job satisfaction. Journal of Business and Economics, 4(5), 444-448.
  • Gürbüz, S., & Şahin, F. (2018). Sosyal bilimlerde araştırma yöntemleri. Seçkin Yayıncılık.
  • Gotsis, G., & Grimani, K. (2016). The role of servant leadership in fostering inclusive organizations. Journal of Management Development, 35(8), 985-1010
  • Huang, Y.H., Lee, J., McFadden, A.C., Murphy L.A., Robertson, M.M., Janelle , H.C., & Zohar, D. (2016). Beyond safety outcomes: An investigation of the impact of safety climate on job satisfaction, employee engagement and turnover using social exchange theory as the theoretical framework. Applied Ergonomics, 55, 248-257.
  • Koçel, T. (2020). İşletme yöneticiliği. Beta Yayıncılık.
  • Landis, E.A., Hill, D., & Harvey, M.R. (2014). A synthesis of leadership theories and styles. Journal of Management Policy and Practice, 15(2), 97-100.
  • Mayer, D. M., Bardes, M., & Piccolo, R.F. (2008). Do servant-leaders help satisfy follower needs? An organizational justice perspective. European Journal of Work and Organizational Psychology, 17(2), 180-197.
  • Maslow, A.H. (1981). Motivation and personality. Prabhat Books.
  • Morrow, P.C., & Crum, M.R. (1998). The effects of perceived and objective safety risk on employee outcomes. Journal of Vocational Behavior, 53(2), 300-313.
  • Neubert, M.J., Hunter, E.M., & Tolentino, R.C. (2016). A servant leader and their stakeholders: when does organizational structure enhance a leader's ınfluence? The Leadership Quarterly, 27(6), 896-910.
  • Preacher, K., & Hayes, A.F. (2004). SPSS and SAS procedures for estimating ındirect effects in simple mediation models. Behavior Research Methods, Instruments, & Computers, 36(4), 717-731.
  • Sarkus, D.J. (1996). Servant-leadership in safety: Advancing the cause and practice. Professional Safety, 41(6), 26.
  • Sakal, O. (2018). Examining the relationships between servant leadership, psychological security and organizational ıdentification in the perspective of "good management" in the public. Ombudsman Academic, Special Issue/Principles of Good Management in the Public Service, 259-293.
  • Schwartz, R.W., & Tumblin T.F. (2002). The power of servant leadership to transform health care organizations for the 21st-century economy. Archives of Surgery, 137(12), 1419-1427.
  • Schaubroeck, J., Lam, S.S.K., & Peng, A.C. (2011). Cognition-based and affect-based trust as mediators of leader behavior influences on team performance. Journal of Applied Psychology, 96(4), 863-871.
  • Stahl, G.K., Larsson, R., Kremershof, I., & Sitkin, S.B. (2011). Trust dynamics in acquisitions: a case survey. Human Resource Management, 50, 575-603.
  • Trastek, V.F., Hamilton, N.W., & Niles, E.E., (2014). Leadership models in health care a case for servant leadership. Mayo Clinic Proceedings, 89(3), 374-381.
  • Tischler, L., Giambatista, R., McKeage, R., & McCormick, D. (2016). Servant leadership and its relationships with core self-evaluation and job satisfaction. The Journal of Values-Based Leadership, 9(1), 8.
  • Türen, U., Gökmen, Y., Tokmak, İ., & Bekmezci, M. (2014). Güvenlik iklimi ölçeğinin geçerlilik ve güvenirlik çalışması. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19(4), 171-190.
  • Walumbwa, F., Aryee, S., Muchiri, M., Di Milia, V., & Cooksey, R. (2012). Servant leadership and safety citizenship behavior: examining mediating and moderating processes. AMJ Conference, 7-11.
  • Wang L., Tao H., Ellenbecker C.H., & Liu X.H. (2012). Predictors of hospital nurses’ intent to stay: a cross-sectional questionnaire survey in Shanghai, China. International Nursing Review, 59(4), 547-554.
  • Yan, A., & Yigui, X. (2016). Servant leadership and employee voice behavior: A cross-level investigation in China. SpringerPlus, 5(1595), 2-11.
  • Zohar, D. (1980). Safety climate in industrial organizations: Theoretical and applied implications. Journal of Applied Psychology, 65(1), 96-102

SERVANT LEADERSHIP BEHAVIOR INFLUENCE ON JOB SATISFACTION VIA THE ROLE OF SAFETY CLIMATE: A FIELD STUDY AT HEALTH SECTOR

Yıl 2022, Cilt: 25 Sayı: 1, 87 - 98, 25.03.2022

Öz

Health sector has a wide range of stakeholders such as healthcare providers, healthcare organizations, central
government, local governments, health insurance companies, employers, academia and patients. Healthcare
sector seek a safe and organized environment to provide effective services for patients. Servant leadership helps
healthcare sector in delivering the high-value care patients that they deserve, and in this process servant leaders
optimally aligned with the professional and ethical duties of service providers. Servant leadership that emphasized
a values-based leadership approach, positively affects job satisfaction. In this context, we aimed to examine the
influence of servant leadership behavior on job satisfaction via the mediating role of safety climate. For the
purpose of this study, data were obtained from 339 healthcare workers via electronic questionnaire forms. The
results of the study show that servant leader behaviors positively affect job satisfaction, and safety climate, and
safety climate has a mediator role on the relationship between servant leadership behavior and job satisfaction.

Kaynakça

  • Aboramadan, M., Dahleez, K., & Hamad, M.H. (2020). Servant leadership and academics outcomes in higher education: the role of job satisfaction. International Journal of Organizational, 29(3), 562-584.
  • Abualrub, R.F., & Alghamdi, M.G. (2012). The impact of leadership styles on nurses’ satisfaction and intention to stay among Saudi nurses. Journal of Nursing Management, 20(5), 668-678.
  • Acar, A., Korkmaz, E., & Özgül, D. (2018). Yiyecek içecek işletmelerinde hizmetkar liderler ve örgütsel güven, Konya-Beyşehir örneği. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, (39), 151-159.
  • Aij, K.H., & Rapsaniotis, S. (2017). Leadership requirements for lean versus servant leadership in health care: A systematic review of the literature. Journal of Healthcare Leadership, 9, 1-14.
  • Al-Malki, M., & Wang, J. (2018). Leadership styles and job performance: a literature review. Journalof International Business Research and Marketing, 3(3), 40-59.
  • Al-Shammari, M.M., (1992). Organizational climate. Leadership & Organization Development Journal, 13(6), 30-32.
  • Amah, O. E. (2018). Determining the antecedents and outcomes of servant leadership. Journal of General Management, 43(3), 126-138.
  • Aslan, Ş., & Özata, M. (2011). Sağlık çalışanlarında hizmetkâr liderlik: Dennis-Winston ve DennisBocernea hizmetkâr liderlik ölçeklerinin geçerlik ve güvenirlik araştırması. Yönetim ve Ekonomi Dergisi, 18(1), 139-154.
  • Aslan, H. (2020). Hizmetkâr liderliğin iş tatmini üzerindeki etkisinde psikolojik sahiplenmenin aracı rolü. BMIJ, 8(1), 96-212.
  • Aziri, B. (2011). Job satisfaction: a literature review. Management Research and Practice, 3(4), 77-86.
  • Başol, O., & Çömlekçi, M. F. (2020). İş tatmini ölçeğinin uyarlanması: geçerlik ve güvenirlik çalışması. Kırklareli Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi, 1(2), 16-29.
  • Cerit, Y. (2009). The effects of servant leadership behaviours of school principals on teachers’ jobsatisfaction. Educational Management Administration, Leadership, 37(5), 600-623.
  • Chiniara, M., & Bentein, K. (2016). Linking servant leadership to individual performance: differentiating the mediating role of autonomy, competence and relatedness need satisfaction. The Leadership Quarterly, 27(1), 124-141.
  • Chughtai, A.A. (2016). Servant leadership and follower outcomes: mediating effects of organizational identification and psychological safety. The Journal of Psychology, 150(7), 866-880.
  • Clarke, S. (2010). An integrative model of safety climate: linking psychological climate and work attitudes to individual safety outcomes using meta-analysis. Journal of Occupational and Organizational Psychology, 83, 553-578.
  • Collins, C.J., & Smith, K.G. (2006). Knowledge exchange and cmbination: the role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49(3), 544-560.
  • Cooper, M.D., & Phillips, R.A. (2004). Exploratory analysis of the safety climate and safety behavior relationship. Journal of Safety Research, 35(5), 497-512.
  • Dang-Pham, D., Pittayachawan, S., & Bruno, V. (2016). Impacts of security climate on employees' sharing of security advice and troubleshooting: Empirical networks. Business Horizons, 59(6), 571-584.
  • Díaz, RI., & Cabrera, D.D. (1997). Safety climate and attitude as evaluation measures of organizational safety. Accident Analysis & Prevention, 29(5), 643-650
  • Dollard, M.F., & Bakker, A.B. (2010). Psychosocial safety climate as a precursor to conducive work environments, psychological health problems, and employee engagement. Journal of Occupational and Organizational Psychology, 83(3), 579-599.
  • Drucker, P.F. (2005). Critical evaluations in business and management. Taylor & Francis.Hizmetkar Liderlik Davranışlarının Etkileri
  • Eren, F., & Yalçıntaş, M. (2017). Hizmetkar liderlik ile iş tatmini arasındaki ilişki: bir havayolu şirketi örneği. Uluslararası İktisadi ve İdari İncelemeler Dergisi, 10(19), 851-864.
  • Eva, N., Robin, M., Sendjaya, S., Dierendonck, D.V., & Liden R.C. (2019). Servant leadership: asystematic review and call for future research. The Leadership Quarterly, 30(1), 111-132.
  • Farrington, S.M., & Lillah, R. (2019). Servant leadership and job satisfaction within private healthcare practices. Leadership in Health Services, 32(1), 148-168.
  • Fiabane, E., Giorgi I., Musian, D., Sguazzin, C., & Argentero, P. (2012). Occupational stress and job satisfaction of healthcare staff in rehabilitation units. Med Lav., 103(6), 482-92.
  • Guillaume, O., Honeycutt, A., & Savage-Austin, A. R. (2013). The impact of servant leadership on job satisfaction. Journal of Business and Economics, 4(5), 444-448.
  • Gürbüz, S., & Şahin, F. (2018). Sosyal bilimlerde araştırma yöntemleri. Seçkin Yayıncılık.
  • Gotsis, G., & Grimani, K. (2016). The role of servant leadership in fostering inclusive organizations. Journal of Management Development, 35(8), 985-1010
  • Huang, Y.H., Lee, J., McFadden, A.C., Murphy L.A., Robertson, M.M., Janelle , H.C., & Zohar, D. (2016). Beyond safety outcomes: An investigation of the impact of safety climate on job satisfaction, employee engagement and turnover using social exchange theory as the theoretical framework. Applied Ergonomics, 55, 248-257.
  • Koçel, T. (2020). İşletme yöneticiliği. Beta Yayıncılık.
  • Landis, E.A., Hill, D., & Harvey, M.R. (2014). A synthesis of leadership theories and styles. Journal of Management Policy and Practice, 15(2), 97-100.
  • Mayer, D. M., Bardes, M., & Piccolo, R.F. (2008). Do servant-leaders help satisfy follower needs? An organizational justice perspective. European Journal of Work and Organizational Psychology, 17(2), 180-197.
  • Maslow, A.H. (1981). Motivation and personality. Prabhat Books.
  • Morrow, P.C., & Crum, M.R. (1998). The effects of perceived and objective safety risk on employee outcomes. Journal of Vocational Behavior, 53(2), 300-313.
  • Neubert, M.J., Hunter, E.M., & Tolentino, R.C. (2016). A servant leader and their stakeholders: when does organizational structure enhance a leader's ınfluence? The Leadership Quarterly, 27(6), 896-910.
  • Preacher, K., & Hayes, A.F. (2004). SPSS and SAS procedures for estimating ındirect effects in simple mediation models. Behavior Research Methods, Instruments, & Computers, 36(4), 717-731.
  • Sarkus, D.J. (1996). Servant-leadership in safety: Advancing the cause and practice. Professional Safety, 41(6), 26.
  • Sakal, O. (2018). Examining the relationships between servant leadership, psychological security and organizational ıdentification in the perspective of "good management" in the public. Ombudsman Academic, Special Issue/Principles of Good Management in the Public Service, 259-293.
  • Schwartz, R.W., & Tumblin T.F. (2002). The power of servant leadership to transform health care organizations for the 21st-century economy. Archives of Surgery, 137(12), 1419-1427.
  • Schaubroeck, J., Lam, S.S.K., & Peng, A.C. (2011). Cognition-based and affect-based trust as mediators of leader behavior influences on team performance. Journal of Applied Psychology, 96(4), 863-871.
  • Stahl, G.K., Larsson, R., Kremershof, I., & Sitkin, S.B. (2011). Trust dynamics in acquisitions: a case survey. Human Resource Management, 50, 575-603.
  • Trastek, V.F., Hamilton, N.W., & Niles, E.E., (2014). Leadership models in health care a case for servant leadership. Mayo Clinic Proceedings, 89(3), 374-381.
  • Tischler, L., Giambatista, R., McKeage, R., & McCormick, D. (2016). Servant leadership and its relationships with core self-evaluation and job satisfaction. The Journal of Values-Based Leadership, 9(1), 8.
  • Türen, U., Gökmen, Y., Tokmak, İ., & Bekmezci, M. (2014). Güvenlik iklimi ölçeğinin geçerlilik ve güvenirlik çalışması. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19(4), 171-190.
  • Walumbwa, F., Aryee, S., Muchiri, M., Di Milia, V., & Cooksey, R. (2012). Servant leadership and safety citizenship behavior: examining mediating and moderating processes. AMJ Conference, 7-11.
  • Wang L., Tao H., Ellenbecker C.H., & Liu X.H. (2012). Predictors of hospital nurses’ intent to stay: a cross-sectional questionnaire survey in Shanghai, China. International Nursing Review, 59(4), 547-554.
  • Yan, A., & Yigui, X. (2016). Servant leadership and employee voice behavior: A cross-level investigation in China. SpringerPlus, 5(1595), 2-11.
  • Zohar, D. (1980). Safety climate in industrial organizations: Theoretical and applied implications. Journal of Applied Psychology, 65(1), 96-102
Toplam 48 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Sağlık Kurumları Yönetimi
Bölüm Makaleler
Yazarlar

Derviş Boztosun 0000-0002-2656-2701

Tülin Filik 0000-0003-3264-8226

Özgür Demirtaş 0000-0002-2495-2124

Yayımlanma Tarihi 25 Mart 2022
Yayımlandığı Sayı Yıl 2022 Cilt: 25 Sayı: 1

Kaynak Göster

APA Boztosun, D., Filik, T., & Demirtaş, Ö. (2022). HİZMETKÂR LİDER DAVRANIŞLARININ GÜVEN İKLİMİ ARACILIĞIYLA İŞ TATMİNİNE ETKİSİ: SAĞLIK SEKTÖRÜNDE BİR ALAN ÇALIŞMASI. Hacettepe Sağlık İdaresi Dergisi, 25(1), 87-98.
AMA Boztosun D, Filik T, Demirtaş Ö. HİZMETKÂR LİDER DAVRANIŞLARININ GÜVEN İKLİMİ ARACILIĞIYLA İŞ TATMİNİNE ETKİSİ: SAĞLIK SEKTÖRÜNDE BİR ALAN ÇALIŞMASI. HSİD. Mart 2022;25(1):87-98.
Chicago Boztosun, Derviş, Tülin Filik, ve Özgür Demirtaş. “HİZMETKÂR LİDER DAVRANIŞLARININ GÜVEN İKLİMİ ARACILIĞIYLA İŞ TATMİNİNE ETKİSİ: SAĞLIK SEKTÖRÜNDE BİR ALAN ÇALIŞMASI”. Hacettepe Sağlık İdaresi Dergisi 25, sy. 1 (Mart 2022): 87-98.
EndNote Boztosun D, Filik T, Demirtaş Ö (01 Mart 2022) HİZMETKÂR LİDER DAVRANIŞLARININ GÜVEN İKLİMİ ARACILIĞIYLA İŞ TATMİNİNE ETKİSİ: SAĞLIK SEKTÖRÜNDE BİR ALAN ÇALIŞMASI. Hacettepe Sağlık İdaresi Dergisi 25 1 87–98.
IEEE D. Boztosun, T. Filik, ve Ö. Demirtaş, “HİZMETKÂR LİDER DAVRANIŞLARININ GÜVEN İKLİMİ ARACILIĞIYLA İŞ TATMİNİNE ETKİSİ: SAĞLIK SEKTÖRÜNDE BİR ALAN ÇALIŞMASI”, HSİD, c. 25, sy. 1, ss. 87–98, 2022.
ISNAD Boztosun, Derviş vd. “HİZMETKÂR LİDER DAVRANIŞLARININ GÜVEN İKLİMİ ARACILIĞIYLA İŞ TATMİNİNE ETKİSİ: SAĞLIK SEKTÖRÜNDE BİR ALAN ÇALIŞMASI”. Hacettepe Sağlık İdaresi Dergisi 25/1 (Mart 2022), 87-98.
JAMA Boztosun D, Filik T, Demirtaş Ö. HİZMETKÂR LİDER DAVRANIŞLARININ GÜVEN İKLİMİ ARACILIĞIYLA İŞ TATMİNİNE ETKİSİ: SAĞLIK SEKTÖRÜNDE BİR ALAN ÇALIŞMASI. HSİD. 2022;25:87–98.
MLA Boztosun, Derviş vd. “HİZMETKÂR LİDER DAVRANIŞLARININ GÜVEN İKLİMİ ARACILIĞIYLA İŞ TATMİNİNE ETKİSİ: SAĞLIK SEKTÖRÜNDE BİR ALAN ÇALIŞMASI”. Hacettepe Sağlık İdaresi Dergisi, c. 25, sy. 1, 2022, ss. 87-98.
Vancouver Boztosun D, Filik T, Demirtaş Ö. HİZMETKÂR LİDER DAVRANIŞLARININ GÜVEN İKLİMİ ARACILIĞIYLA İŞ TATMİNİNE ETKİSİ: SAĞLIK SEKTÖRÜNDE BİR ALAN ÇALIŞMASI. HSİD. 2022;25(1):87-98.