Araştırma Makalesi
Yıl 2023,
Sayı: 94, 49 - 64, 26.06.2023
Öz
Kaynakça
- Alase, A. (2017). The interpretative phenomenological analysis (IPA): A guide to a good qualitative research approach. International Journal of Education and Literacy Studies, 5(2), 9-19. google scholar
- Alkış, H. (2008). Frederıck Herzberg’in Çift Etmen (Hijyen - Motivasyon) Kuramının İşgörenin İş Tatminine Etkisi ve Otel İşletmelerinde Bir Uygulama. (Doktora Tezi). Gazi Üniversitesi Eğitim Bilimleri Enstitüsü, Ankara. google scholar
- Appelbaum, S. H., Iaconi, G. D. & Matousek, A. (2007). Positive and negative deviant workplace behaviours: causes, impacts, and solutions. Corporate Governance: The İnternational Journal of Business in Society.7(5), 586-59. google scholar
- Asadullah, M. A., Fayyaz, İ. & Amin, R. (2019). Spirituality, Mora1 Conviction and Prosocial Rule-Breaking in Healthcare. Journal of Business Management, 59(1), 3-15. google scholar
- Bandura, Albert. 1986. Social Foundations of Thought and Action: A Social Cognitive Theory. Englewood Cliffs, NJ: Prentice-Hall. google scholar
- Baskin, M. E. B., Vardaman, J. M. & Hancock, J. I. (2016). The Role of ethical climate and moral disengagement in well-intended employee rule breaking. Journal of Behavioural and Applied Management, 16(2), 71-90. google scholar
- Berg, B. (2001). Qualitative Research Methods for The Social Sciences (Fourth Edition). A Pearson Education Company: California State University, Long Beach. google scholar
- Bodankin, M. & Tziner, A. (2009). Constructive deviance, destructive deviance and personality: how do they interrelate?. Amfiteatru Economic Interferences, 1(26), 549-564. google scholar Borry, E. L. & Henderson, A. C. (2019). Patients, protocols, and prosocial behaviour: rule breaking in frontline health care. American Review of Public Administration, 1-17. google scholar
- Brief, A. P., & Motowidlo, S. J. (1986). Prosocial organizational behaviours. Academy of Management Review, 11, 710-725. google scholar
- Bryant, P. C., Davis, C. A., Hancock, J. I. & Vardaman, J. M. (2010). When rule makers become rule breakers: employee level outcomes of managerial pro-social rule breaking. Employ Respons Rights J., 22, 101-112. google scholar
- Chen, Y., Wang, L., Liu, X., Chen, H., Hu, Y. & Yang, H. (2019). The trickle-down effect of leaders’ pro-social rule breaking: joint moderating role of empowering leadership and courage. Frontiers in Psychology, 9, 1-9. google scholar
- Cheng, J. C. & Chen, C. Y. (2017). Job resourcefulness, work engagement and prosocial service behaviours in the hospitality industry. International Journal of Contemporary Hospitality Management, 29(10), 2668-2687. google scholar
- Dahling, J. J., Chau, S. L., Mayer, D. M. & Gregory, J. B. (2012). Breaking rules for the right reasons? An investigation of pro-social rule breaking. Journal of Organizational Behaviour, 33, 21-42. google scholar
- DeHart-Davis, L. (2007). The unbureaucratic personality. Public Administration Review, 67, 892-903. google scholar
- Fleming, C. J. (2020). Prosocial rule breaking at the street level: The roles of leaders, peers, and bureaucracy. Public Management Review, 22(8), 1191-1216. google scholar
- Harrison, J. A. (2015). The Things I Will Do for You: Investigating Gratitude’s Effects on Prosocial Rule Breaking Willingness in Supervisor-Subordinate Relationships. (Graduate Dissertation). York University Human Resource Management, Toronto, Ontario. google scholar
- Husserl, E. (1931). Ideas: General introduction to pure phenomenology (D. Carr, Trans.). Evanston, IL: Northwestern University Press. google scholar
- John, L. M. & Shafi, M. (2020). Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective. Cogent Business & Management, 7, 7-17. google scholar
- Kahari, W. I., Mildred, K. & Micheal, N.. (2017). The contribution of work characteristics and risk propensity in explaining pro-social rule breaking among teachers in Wakiso District. Uganda. SA Journal of Industrial Psychology, 43(1), 1-11. google scholar
- Kalof, L., Dan, A. & Dietz, T. (2008). Essentials of Social Research. UK: McGraw-Hill Education. google scholar
- Kanten, P., Pazarcık, Y., Arda, B. & Durmaz, M.G. (2021). Sağlık Çalışanlarında Damgalanma Algısı ve Sonuçları Üzerine Nitel Bir Araştırma, 29. Ulusal Yönetim ve Organizasyon Kongresi Bildiriler Kitapçığı, Kars, 2-4 Eylül 2021, 1-9. google scholar
- Kim, H. & Qu, H. (2020). The mediating roles of gratitude and obligation to link employees’ social exchange relationships and prosocial behaviour. International Journal of Contemporary Hospitality Management, 32(2), 644-664. google scholar
- Lazarus, R. S. 1966. Psychological Stress and the Coping Process. New York, NY: McGraw-Hill. google scholar
- Li, Y. (2015). Nostalgia promoting pro-social behaviour and its psychological mechanism. Open Journal of Social Sciences, 3, 177-186. google scholar
- Lipsky, M. 1980. Street-Level Bureaucracy: The Dilemmas of Individuals in Public Service. New York, NY: Russell Sage Foundation. google scholar
- Lipsky, M. 2010. Street-Level Bureaucracy: 30th Ann. Ed.: Dilemmas of the Individuals in Public Service. New York, NY: Russell Sage Foundation. google scholar
- Majeed, N., Jamsheda, S., Mustamila, N. M. (2018). Striving to restrain employee turnover intention through ethical leadership and pro-social rule breaking. International Online Journal of Educational Leadership, 2(1), 39-53. google scholar
- Morrison, E. W. (2006). Doing the job well: An investigation of pro-social rule breaking. Journal of Management, 32(1), 5-28. google scholar
- Shum, C., Ghosh, A., & Gatling, A. (2019). Prosocial rule-breaking to help coworker: Nature, causes, and effect on service performance. International Journal of Hospitality Management, 79, 100-109. google scholar Sığrı, Ünsal. (2018). Nitel Araştırma Yöntemleri. İstanbul: Beta Basım Yayım Dağıtım. google scholar
- Spreitzer, G. M., & Sonenshein, S. (2004). Toward the construct definition of positive deviance. American Behavioural Scientist, 47, 828-847. google scholar
- Tummers, L. L. G., V. Bekkers, E. Vink, and M. Musheno. 2015. “Coping during Public Service Delivery: A Conceptualization and Systematic Review of the Literature.” Journal of Public Administration Research and Theory 25 (4): 1099-1126. google scholar
- Vardaman, J. M., Gondo, M. B., & Allen, D. G. (2014). Ethical climate and pro-social rule breaking in the workplace. Human Resource Management Review 24(1), 108-118. google scholar
- Wang, F., Zhang, M., Das, A. K., Weng, H., & Yang, P. (2020). Aiming at the organizational sustainable development: employees’ pro-social rule breaking as response to high performance expectations. Sustainability, 13(1), 1-17. google scholar
- Zhu, J., Xu, S., Ouyang, K., Herst, D. & Farndale, E.. (2018). Ethical leadership and employee pro-social rule-breaking behaviour in China. Asian Bus. Manage. 17, 59-81. google scholar
A Study to Determine The Antecedents of The Prosocial Rule Breaking Behaviour: A Qualitative Practice for Hotel Businesses
Öz
Prosocial behaviours are considered as pro-social behaviours that contribute to social welfare, benevolent, and do not consider individual interests. Prosocial behaviours are basically shaped by the motive of providing benefit and helping the society. While the employees exhibiting these behaviours in the social sense engage in pro-social behaviours, the social and institutional benefitoriented mindset can sometimes result in behaviours that can bend the rules of the institutions. For this purpose, nine 4 and 5 star hotels operating in the city centre of Bursa were included in the study. Data were collected by conducting face-to-face interviews with 37 hotel employees with at least two years of experience working in different departments. The data obtained from the interviews were coded, categorized and interpreted using the MAXQDA qualitative data analysis program. According to the results of the qualitative analysis, it was determined that the hotel employees expressed the prosocial rule breaking behaviour intensively behaviour required by the industry, customer orientation, benefiting the business, etc.). However, the antecedents of the prosocial rule breaking behaviours of the employees were classified under 3 main themes as individual, organizational and environmental. According to the results of our study, it can be stated that there is no sense of personal interest behind the prosocial behaviour of hotel employees, and the basis of this behaviour is reinforced by customer-oriented and organizational-oriented benefits and/or benevolence feelings.
Anahtar Kelimeler
Prosocial Behaviour Rule Breaking Prosocial Rule Breaking Behaviour
Kaynakça
- Alase, A. (2017). The interpretative phenomenological analysis (IPA): A guide to a good qualitative research approach. International Journal of Education and Literacy Studies, 5(2), 9-19. google scholar
- Alkış, H. (2008). Frederıck Herzberg’in Çift Etmen (Hijyen - Motivasyon) Kuramının İşgörenin İş Tatminine Etkisi ve Otel İşletmelerinde Bir Uygulama. (Doktora Tezi). Gazi Üniversitesi Eğitim Bilimleri Enstitüsü, Ankara. google scholar
- Appelbaum, S. H., Iaconi, G. D. & Matousek, A. (2007). Positive and negative deviant workplace behaviours: causes, impacts, and solutions. Corporate Governance: The İnternational Journal of Business in Society.7(5), 586-59. google scholar
- Asadullah, M. A., Fayyaz, İ. & Amin, R. (2019). Spirituality, Mora1 Conviction and Prosocial Rule-Breaking in Healthcare. Journal of Business Management, 59(1), 3-15. google scholar
- Bandura, Albert. 1986. Social Foundations of Thought and Action: A Social Cognitive Theory. Englewood Cliffs, NJ: Prentice-Hall. google scholar
- Baskin, M. E. B., Vardaman, J. M. & Hancock, J. I. (2016). The Role of ethical climate and moral disengagement in well-intended employee rule breaking. Journal of Behavioural and Applied Management, 16(2), 71-90. google scholar
- Berg, B. (2001). Qualitative Research Methods for The Social Sciences (Fourth Edition). A Pearson Education Company: California State University, Long Beach. google scholar
- Bodankin, M. & Tziner, A. (2009). Constructive deviance, destructive deviance and personality: how do they interrelate?. Amfiteatru Economic Interferences, 1(26), 549-564. google scholar Borry, E. L. & Henderson, A. C. (2019). Patients, protocols, and prosocial behaviour: rule breaking in frontline health care. American Review of Public Administration, 1-17. google scholar
- Brief, A. P., & Motowidlo, S. J. (1986). Prosocial organizational behaviours. Academy of Management Review, 11, 710-725. google scholar
- Bryant, P. C., Davis, C. A., Hancock, J. I. & Vardaman, J. M. (2010). When rule makers become rule breakers: employee level outcomes of managerial pro-social rule breaking. Employ Respons Rights J., 22, 101-112. google scholar
- Chen, Y., Wang, L., Liu, X., Chen, H., Hu, Y. & Yang, H. (2019). The trickle-down effect of leaders’ pro-social rule breaking: joint moderating role of empowering leadership and courage. Frontiers in Psychology, 9, 1-9. google scholar
- Cheng, J. C. & Chen, C. Y. (2017). Job resourcefulness, work engagement and prosocial service behaviours in the hospitality industry. International Journal of Contemporary Hospitality Management, 29(10), 2668-2687. google scholar
- Dahling, J. J., Chau, S. L., Mayer, D. M. & Gregory, J. B. (2012). Breaking rules for the right reasons? An investigation of pro-social rule breaking. Journal of Organizational Behaviour, 33, 21-42. google scholar
- DeHart-Davis, L. (2007). The unbureaucratic personality. Public Administration Review, 67, 892-903. google scholar
- Fleming, C. J. (2020). Prosocial rule breaking at the street level: The roles of leaders, peers, and bureaucracy. Public Management Review, 22(8), 1191-1216. google scholar
- Harrison, J. A. (2015). The Things I Will Do for You: Investigating Gratitude’s Effects on Prosocial Rule Breaking Willingness in Supervisor-Subordinate Relationships. (Graduate Dissertation). York University Human Resource Management, Toronto, Ontario. google scholar
- Husserl, E. (1931). Ideas: General introduction to pure phenomenology (D. Carr, Trans.). Evanston, IL: Northwestern University Press. google scholar
- John, L. M. & Shafi, M. (2020). Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective. Cogent Business & Management, 7, 7-17. google scholar
- Kahari, W. I., Mildred, K. & Micheal, N.. (2017). The contribution of work characteristics and risk propensity in explaining pro-social rule breaking among teachers in Wakiso District. Uganda. SA Journal of Industrial Psychology, 43(1), 1-11. google scholar
- Kalof, L., Dan, A. & Dietz, T. (2008). Essentials of Social Research. UK: McGraw-Hill Education. google scholar
- Kanten, P., Pazarcık, Y., Arda, B. & Durmaz, M.G. (2021). Sağlık Çalışanlarında Damgalanma Algısı ve Sonuçları Üzerine Nitel Bir Araştırma, 29. Ulusal Yönetim ve Organizasyon Kongresi Bildiriler Kitapçığı, Kars, 2-4 Eylül 2021, 1-9. google scholar
- Kim, H. & Qu, H. (2020). The mediating roles of gratitude and obligation to link employees’ social exchange relationships and prosocial behaviour. International Journal of Contemporary Hospitality Management, 32(2), 644-664. google scholar
- Lazarus, R. S. 1966. Psychological Stress and the Coping Process. New York, NY: McGraw-Hill. google scholar
- Li, Y. (2015). Nostalgia promoting pro-social behaviour and its psychological mechanism. Open Journal of Social Sciences, 3, 177-186. google scholar
- Lipsky, M. 1980. Street-Level Bureaucracy: The Dilemmas of Individuals in Public Service. New York, NY: Russell Sage Foundation. google scholar
- Lipsky, M. 2010. Street-Level Bureaucracy: 30th Ann. Ed.: Dilemmas of the Individuals in Public Service. New York, NY: Russell Sage Foundation. google scholar
- Majeed, N., Jamsheda, S., Mustamila, N. M. (2018). Striving to restrain employee turnover intention through ethical leadership and pro-social rule breaking. International Online Journal of Educational Leadership, 2(1), 39-53. google scholar
- Morrison, E. W. (2006). Doing the job well: An investigation of pro-social rule breaking. Journal of Management, 32(1), 5-28. google scholar
- Shum, C., Ghosh, A., & Gatling, A. (2019). Prosocial rule-breaking to help coworker: Nature, causes, and effect on service performance. International Journal of Hospitality Management, 79, 100-109. google scholar Sığrı, Ünsal. (2018). Nitel Araştırma Yöntemleri. İstanbul: Beta Basım Yayım Dağıtım. google scholar
- Spreitzer, G. M., & Sonenshein, S. (2004). Toward the construct definition of positive deviance. American Behavioural Scientist, 47, 828-847. google scholar
- Tummers, L. L. G., V. Bekkers, E. Vink, and M. Musheno. 2015. “Coping during Public Service Delivery: A Conceptualization and Systematic Review of the Literature.” Journal of Public Administration Research and Theory 25 (4): 1099-1126. google scholar
- Vardaman, J. M., Gondo, M. B., & Allen, D. G. (2014). Ethical climate and pro-social rule breaking in the workplace. Human Resource Management Review 24(1), 108-118. google scholar
- Wang, F., Zhang, M., Das, A. K., Weng, H., & Yang, P. (2020). Aiming at the organizational sustainable development: employees’ pro-social rule breaking as response to high performance expectations. Sustainability, 13(1), 1-17. google scholar
- Zhu, J., Xu, S., Ouyang, K., Herst, D. & Farndale, E.. (2018). Ethical leadership and employee pro-social rule-breaking behaviour in China. Asian Bus. Manage. 17, 59-81. google scholar
Toplam 34 adet kaynakça vardır.
Ayrıntılar
| Birincil Dil | İngilizce |
|---|---|
| Konular | İşletme |
| Bölüm | Makaleler |
| Yazarlar | |
| Yayımlanma Tarihi | 26 Haziran 2023 |
| Gönderilme Tarihi | 9 Ekim 2022 |
| Yayımlandığı Sayı | Yıl 2023 Sayı: 94 |
Kaynak Göster
- Makale Dosyaları