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Bibliometric Analysis of Turnover Studies in the Tourism Context: Web of Science Sample

Yıl 2022, Cilt: 4 Sayı: 2, 84 - 107, 31.12.2022
https://doi.org/10.51525/johti.1191890

Öz

The competitive environment in the tourism sector forces managers to hire high-performing employees and to ensure the continuity of employees in the business. Although employee turnover is an issue that has been emphasized intensively in the tourism literature, bibliometric studies based on previous scientific research on turnover do not exist in the tourism field. Within this context, the main purpose of the current research is to examine turnover studies in the tourism context using bibliometric analysis. The studies examined within the framework of the research have been obtained from the Web of Science (WoS) academic database. 180 studies have been analyzed using the VOSviewer software. As a result of the analysis, it has been found that 142 studies related to turnover were on the hospitality, entertainment, sports and tourism category, 67 studies on the management category, and 17 studies on the business category. It was detected that a total of 438 authors have conducted research about turnover and "job satisfaction", "hospitality", “hotel” and “tourism and hospitality” concepts are frequently used with turnover. The keyword Turkey has been used three times and the most cited paper is "Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus" by Zopiatis, Constanti and Theocharous (2014) with 173 citations. It has been detected that the countries with the highest number of published studies are China, Turkey, and England, respectively. It is anticipated that the research will both facilitate the identification of new research topics on the subject and contribute to the screening of the literature.

Kaynakça

  • Afsar, B., Shahjehan, A., & Shah, S. I. (2018). Frontline employees’ high-performance work practices, trust in supervisor, job-embeddedness and turnover intentions in hospitality industry. International Journal of Contemporary Hospitality Management, 30 (3), 1436-1452.
  • Akgündüz, Y., & Eryılmaz, G. (2018). Does turnover intention mediate the effects of job insecurity and co-worker support on social loafing?. International Journal of Hospitality Management, 68, 41-49.
  • Akova, O., Tanrıverdi, H. & Kahraman, O.C. (2015). Otel işletmelerinde işgören devir hızına etki eden risk faktörlerinin belirlenmesine yönelik bir araştırma. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 6(12), 87-107.
  • Al-Suraihi, W. A., Samikon, S. A., Al-Suraihi, A. H. A., & Ibrahim, I. (2021). Employee turnover: Causes, importance and retention strategies. European Journal of Business and Management Research, 6(3), 1-10.
  • Ampofo, E. T., & Karatepe, O. M. (2021). The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees’ organizational commitment, work engagement and turnover intentions. International Journal of Contemporary Hospitality Management, 34 (2), 509-533.
  • Asghar, M., Tayyab, M., Gull, N., Zhijie, S., Shi, R., & Tao, X. (2021). Polychronicity, work engagement, and turnover intention: The moderating role of perceived organizational support in the hotel industry. Journal of Hospitality and Tourism Management, 49, 129-139.
  • Bağış, M. (2021). Bibliyometrik araştırmalarda kullanılan başlıca analiz teknikleri. In Öztürk, O ve Gürler, G (Ed.), Bir Literatür İncelemesi Aracı Olarak Bibliyometrik Analiz, (2. Baskı), (pp. 97-109), Ankara: Nobel Bilimsel Eserler.
  • Bani-Melhem, S., Quratulain, S., & Al-Hawari, M. A. (2021). Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors. Journal of Hospitality Marketing & Management, 30(5), 611-629.
  • Belias, D., Rossidis, I., Sotiriou, A., & Malik, S. (2022). Workplace Conflict, Turnover, and Quality of Services. Case Study in Greek Seasonal Hotels. Journal of Quality Assurance in Hospitality & Tourism, 1-24.
  • Blomme, R.J., & Rheede, A.V. (2010). Work-family conflict as a cause for turnover intentions in the hospitality industry. Tourism and Hospitality Research, 10 (4), 269-285. Bludedorn, A. C. (1978). A taxonomy of Turnover. Academy of Management Review, 3(3), 647–651.
  • Brown, E. A., Thomas, N. J., & Bosselman, R. H. (2015). Are they leaving or staying: A qualitative analysis of turnover issues for Generation Y hospitality employees with a hospitality education. International Journal of Hospitality Management, 46, 130-137.
  • Campion, M. A. (1991). Meaning and measurement of turnover: Comparison of alternative measures and recommendations for research. Journal of Applied Psychology, 76(2), 199–212.
  • Chalkiti, K., & Sigala, M. (2010). Staff turnover in the Greek tourism industry: A comparison between insular and peninsular regions. International Journal of Contemporary Hospitality Management, 22(3), 335-359.
  • Chen, X., Wen, B., & Wu, Z. (2021). An empirical study of workplace attachment in tourism scenic areas: the positive effect of workplace fun on voluntary retention. Asia Pacific Journal of Tourism Research, 26(5), 579-596.
  • Chen, H. T., & Wang, C. H. (2019). Incivility, satisfaction and turnover intention of tourist hotel chefs: Moderating effects of emotional intelligence. International Journal of Contemporary Hospitality Management, 2034-2053.
  • Chen, H., & Qi, R. (2022). Restaurant frontline employees’ turnover intentions: three-way interactions between job stress, fear of COVID-19, and resilience. International Journal of Contemporary Hospitality Management, 34 (7), 2535-2558.
  • Cheng-ping, C., & Wei-chen, C. (2009). Internal marketing practices and employees turnover intentions in tourism and leisure hotels. JOHAR, 4(2), 5.
  • Chikwe, A. C. (2009). The impact of employee turnover: the case of leisure, tourism and hospitality industry. Consortium Journal of Hospitality & Tourism, 14(1), 43-56.
  • Deri, M. N., Zaazie, P., & Bazaanah, P. (2021). Turnover intentions among hotel employees in the Accra metropolis of Ghana. African Journal of Hospitality, Tourism and Leisure, 10(1), 238-255.
  • Lane, N. (2016). Human resources marketing and recruiting: Essentials of employer branding, (ed. Matthias Zeuch) Human Resources Marketing and Recruiting. (pp. 2-30) Springer: Berlin.
  • Diodato, V. P., & Gellatly, P. (2013). Dictionary of bibliometrics. Abington, MA:Routledge.
  • Dwesini, N. F. (2019). Causes and prevention of high employee turnover within the hospitality industry: A literature review. African Journal of Hospitality, Tourism and Leisure, 8(3), 1-15.
  • Güzeller, C.O., & Çeliker, N. (2020). Examining relationship between organizational commitment and turnover intention via a meta-analysis. International Journal of Culture, 14(1), 102-120.
  • Hogan, J. J. (1992). Turnover and what to do about it. Cornell Hotel and Restaurant Administration Quarterly, 33(1), 40–45.
  • Hom, P.W. & Griffeth, R.W. (1995). Employee turnover. South-Western College Publishing: Ohio.
  • Hui, R. T. Y., Chiu, W., Won, D., & Bae, J. S. (2021). The influence of team-member exchange on turnover intention among student-athletes: the mediating role of interpersonal self-efficacy and the moderating role of seniority. Sport Management Review, 1-21.
  • Karatepe, O.M., & Ngeche, R.N. (2012). Does job embeddedness mediate the effect of work engagement on job outcomes? A study of hotel employees in Cameroon. Journal of Hospitality Marketing & Management, 21 (4), 440-461.
  • Karatepe, O. M. (2012). Perceived organizational support, career satisfaction, and performance outcomes: a study of hotel employees in Cameroon. International Journal of Contemporary Hospitality Management, 24 (5), 735-752.
  • Karatepe, O.M. (2013). Perceptions of organizational politics and hotel employee outcomes: The mediating role of work engagement. International Journal of Contemporary Hospitality Management. 25 (1), 82-104.
  • Karatepe, O.M., & Baddar, L. (2006). An empirical study of the selected consequences of frontline employees’ work-family conflict and family-work conflict. Tourism Magemanent, 27, 1017-1028.
  • Khan, N.A., Khan, A.N., Moin, M.F., & Pitafi, A.H. (2021). A trail of chaos: How psychopathic leadership influence employee satisfaction and turnover intention via self-efficacy in tourism enterprises. Journal of Leisure Research, 52 (3), 347-369.
  • Kim, N. (2014). Employee turnover intention among newcomers in travel industry. International Journal of Tourism Research, 16(1), 56-64.
  • Kobanoğlu, M.S., & Uygungil, S. (2017). Relationship between "burnout and ıntention to quit" the organization: the case of employees working with dangerous substances. Perspectives in Humanities and Social Sciences: Hinting at Interdisciplinarity 4th Edition: Revolutions, the Archeology of Change, May 2017, Iasi, Romania.
  • Kuşluvan, S. & Kuşluvan, Z. (2004). Turizm işletmelerinde işgören devri: Anlamı, türleri ve nedenleri. Seyahat ve Otel işletmeciliği Dergisi, 28-37.
  • Lyons, P., & Bandura, R. (2020). Employee turnover: Features and perspectives. Development and Learning in Organizations, 34 (1), 1-4.
  • Mowday, R.T., Porter, L. W. & Steers, R.M. (1982). Employee-organization linkages: the psychology of commitment, absenteeism, and turnover. Academic Press: New York.
  • Namin, B. H., Øgaard, T., & Røislien, J. (2021). Workplace incivility and turnover intention in organizations: A meta-analytic review. International Journal of Environmental Research and Public Health, 19(1), 25.
  • Oh, J., & Chhinzer, N. (2021). Is turnover contagious? The impact of transformational leadership and collective turnover on employee turnover decisions. Leadership & Organization Development Journal, 42(7), 1089-1103.
  • Ongori, H. (2007). A review of the literature on employee turnover. African Journal of Business Management, June, 49-54.
  • Pang, L., Kucukusta, D., & Chan, X. (2015). Employee turnover intention in travel agencies: Analysis of controllable and uncontrollable factors. International journal of tourism research, 17(6), 577-590.
  • Park, J., & Min, H.K. (2020). Turnover intention in the hospitality industry: A meta-analysis. International Journal of Hospitality Management, 90, 102599. doi:10.1016/j.ijhm.2020.102599.
  • Park, I. J., Kim, P. B., Hai, S., & Dong, L. (2020). Relax from job, Don't feel stress! The detrimental effects of job stress and buffering effects of coworker trust on burnout and turnover intention. Journal of Hospitality and Tourism Management, 45, 559-568.
  • Price, J.L. (1997). Handbook of organizational measurement. International Journal of Manpower, 18(4), 305-558.
  • Pu, B., Ji, S., & Sang, W. (2022). Effects of customer incivility on turnover intention in China’s hotel employees: A chain mediating model. Journal of Hospitality and Tourism Management, 50, 327-336.
  • Ribeiro, N., Duarte, P., & Fidalgo, J. (2020). Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees: the mediating role of affective commitment. International Journal of Contemporary Hospitality Management, 32(6), 2097-2116.
  • Robinson, R. N., Kralj, A., Solnet, D. J., Goh, E., & Callan, V. (2014). Thinking job embeddedness not turnover: Towards a better understanding of frontline hotel worker retention. International Journal of Hospitality Management, 36, 101-109.
  • Saleem, S., Rasheed, M. I., Malik, M., & Okumus, F. (2021). Employee-fit and turnover intentions: The role of job engagement and psychological contract violation in the hospitality industry. Journal of Hospitality and Tourism Management, 49, 385-395.
  • Stamolampros, P., Korfiatis, N., Chalvatzis, K., & Buhalis, D. (2019). Job satisfaction and employee turnover determinants in high contact services: Insights from employees’ online reviews. Tourism Management, 75, 130-147.
  • Şimşir, İ. (2021). Bibliyometri ve bibliyometrik analize ilişkin kavramsal çerçeve. In Öztürk, O ve Gürler, G (Ed.), Bir Literatür İncelemesi Aracı Olarak Bibliyometrik Analiz, (2. Baskı), (pp. 7-31), Ankara: Nobel Bilimsel Eserler
  • Tan, K. L., Sim, P. L., Goh, F. Q., Leong, C. M., & Ting, H. (2020). Overwork and overtime on turnover intention in non-luxury hotels: do incentives matter? Journal of Hospitality and Tourism Insights, 3(4), 397-414.
  • Tett, R. P., & Meyer, J. P. (2006). Job satısfactıon, organızatıonal commıtment, turnover ıntentıon, and turnover: path analyses based on meta-analytıc fındıngs. Personnel Psychology, 46(2), 259–293. doi:10.1111/j.1744-6570.1993.tb00874.x
  • Xu, Y., Jie, D., Wu, H., Shi, X., Badulescu, D., Akbar, S., & Badulescu, A. (2022). Reducing Employee Turnover Intentions in Tourism and Hospitality Sector: The Mediating Effect of Quality of Work Life and Intrinsic Motivation. International Journal of Environmental Research and Public Health, 19(18), 11222.
  • Xu, S., Martinez, L.R., Van Hoof, H., Tews, M., Torres, L., & Farfan, K. (2018). The impact of abusive supervision and co-worker support on hospitality and tourism student employees’ turnover intentions in Ecuador. Current Issues in Tourism, 21(7), 775-790.
  • Vong, L.T-N., & Tang, W.S-L. (2017). The mediating effect of work-family conflict in the relationship between job stress and intent to stay: The case of tourism and hospitality workers in Macau. Journal of Human Resources in Hospitality and Tourism, 16(1), 39-55.
  • Wang, I-A., Lee, B-W., Wu, S-T. (2017). The relationships among work-family conflict, turnover intention and organizational citizenship behavior in the hospitality industry of Taiwan. International Journal of Manpower, 38 (8), 1130-1142.
  • Wang, C., Xu, J., Zhang, T. C., & Li, Q. M. (2020). Effects of professional identity on turnover intention in China's hotel employees: The mediating role of employee engagement and job satisfaction. Journal of Hospitality and Tourism Management, 45, 10-22.
  • Yang, J-T. (2008). Effect of newcomer socialisation on organizational commitment, job satisfaction, and turnover intention in the hotel industry. The Service Industries Journal, 28(4), 429-443.
  • Yang, J-T. (2010). Antecedents and consequences of job satisfaction in the hotel industry. International Journal of Hospitality Management, 29, 609-619.
  • Yüksel, Ö. (2000). İnsan kaynakları yönetimi. Ankara: Gazi Kitabevi.
  • Zopiatis, A., Constanti, P., & Theocharous, A.L. (2014). Job involvement, commitment, satisfaction, and turnover: Evidence from hotel employees in Cyprus. Tourism Management, 41, 129-140.

Turizm Bağlamında İşgören Devri (Turnover) Çalışmalarının Bibliyometrik Analizi: Web of Science Örneği

Yıl 2022, Cilt: 4 Sayı: 2, 84 - 107, 31.12.2022
https://doi.org/10.51525/johti.1191890

Öz

Turizm sektöründeki rekabetçi ortam, yöneticileri, performansı yüksek çalışanları işe almaya ve çalışanların işletmedeki sürekliliğini sağlamaya yöneltmektedir. Bu açıdan işgören devri, turizm yazınında üzerinde önemle durulan ve yoğun olarak araştırılmasına rağmen, bu konuda daha önce yapılmış bilimsel çalışmaları bibliyometrik açıdan ele alan bir çalışmaya rastlanılmamıştır. Bu bağlamda mevcut araştırmanın temel amacı turizm işletmelerinde işgören devri makale çalışmalarının bibliyometrik analiz aracılığı ile ayrıntılı olarak incelenmesidir. Araştırma çerçevesinde incelenen çalışmalar Web of Science (WoS) akademik veri tabanından elde edilmiş, verilerin analizinde VOSviewer programından faydalanılmıştır. Bu kapsamda 180 adet makale çalışması analize dahil edilmiştir. Gerçekleştirilen analiz sonucunda işgören devri konusunda yapılan çalışmaların 142’sinin ağırlama, eğlence, spor ve turizm kategorisinde, 67’sinin yönetim kategorisinde, 17’sinin ise işletme kategorisinde ve toplam 438 farklı yazar tarafından araştırıldığı, “iş tatmini”, “ağırlama”, “otel”, “turizm ve ağırlama endüstrisi” anahtar kelimeleri ile sıklıkla kullanıldığı, Türkiye anahtar kelimesine 3 kez rastlanıldığı, en çok atıf alan eserin 173 atıf ile Zopiatis, Constanti ve Theocharous (2014)’un “Job Involvement, Commitment, Satisfaction and Turnover: Evidence from Hotel Employees in Cyprus” başlıklı çalışması olduğu, en çok çalışma yayınlanan ülkelerin sırasıyla Çin, Türkiye ve İngiltere olduğu belirlenmiştir. Çalışmanın, hem konuya ilişkin yeni araştırma temalarının tespit edilmesinde kolaylık sağlayacağı hem de yazındaki durum tespiti yapılması açısından katkı yaratabileceği öngörülmektedir. 

Kaynakça

  • Afsar, B., Shahjehan, A., & Shah, S. I. (2018). Frontline employees’ high-performance work practices, trust in supervisor, job-embeddedness and turnover intentions in hospitality industry. International Journal of Contemporary Hospitality Management, 30 (3), 1436-1452.
  • Akgündüz, Y., & Eryılmaz, G. (2018). Does turnover intention mediate the effects of job insecurity and co-worker support on social loafing?. International Journal of Hospitality Management, 68, 41-49.
  • Akova, O., Tanrıverdi, H. & Kahraman, O.C. (2015). Otel işletmelerinde işgören devir hızına etki eden risk faktörlerinin belirlenmesine yönelik bir araştırma. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 6(12), 87-107.
  • Al-Suraihi, W. A., Samikon, S. A., Al-Suraihi, A. H. A., & Ibrahim, I. (2021). Employee turnover: Causes, importance and retention strategies. European Journal of Business and Management Research, 6(3), 1-10.
  • Ampofo, E. T., & Karatepe, O. M. (2021). The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees’ organizational commitment, work engagement and turnover intentions. International Journal of Contemporary Hospitality Management, 34 (2), 509-533.
  • Asghar, M., Tayyab, M., Gull, N., Zhijie, S., Shi, R., & Tao, X. (2021). Polychronicity, work engagement, and turnover intention: The moderating role of perceived organizational support in the hotel industry. Journal of Hospitality and Tourism Management, 49, 129-139.
  • Bağış, M. (2021). Bibliyometrik araştırmalarda kullanılan başlıca analiz teknikleri. In Öztürk, O ve Gürler, G (Ed.), Bir Literatür İncelemesi Aracı Olarak Bibliyometrik Analiz, (2. Baskı), (pp. 97-109), Ankara: Nobel Bilimsel Eserler.
  • Bani-Melhem, S., Quratulain, S., & Al-Hawari, M. A. (2021). Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors. Journal of Hospitality Marketing & Management, 30(5), 611-629.
  • Belias, D., Rossidis, I., Sotiriou, A., & Malik, S. (2022). Workplace Conflict, Turnover, and Quality of Services. Case Study in Greek Seasonal Hotels. Journal of Quality Assurance in Hospitality & Tourism, 1-24.
  • Blomme, R.J., & Rheede, A.V. (2010). Work-family conflict as a cause for turnover intentions in the hospitality industry. Tourism and Hospitality Research, 10 (4), 269-285. Bludedorn, A. C. (1978). A taxonomy of Turnover. Academy of Management Review, 3(3), 647–651.
  • Brown, E. A., Thomas, N. J., & Bosselman, R. H. (2015). Are they leaving or staying: A qualitative analysis of turnover issues for Generation Y hospitality employees with a hospitality education. International Journal of Hospitality Management, 46, 130-137.
  • Campion, M. A. (1991). Meaning and measurement of turnover: Comparison of alternative measures and recommendations for research. Journal of Applied Psychology, 76(2), 199–212.
  • Chalkiti, K., & Sigala, M. (2010). Staff turnover in the Greek tourism industry: A comparison between insular and peninsular regions. International Journal of Contemporary Hospitality Management, 22(3), 335-359.
  • Chen, X., Wen, B., & Wu, Z. (2021). An empirical study of workplace attachment in tourism scenic areas: the positive effect of workplace fun on voluntary retention. Asia Pacific Journal of Tourism Research, 26(5), 579-596.
  • Chen, H. T., & Wang, C. H. (2019). Incivility, satisfaction and turnover intention of tourist hotel chefs: Moderating effects of emotional intelligence. International Journal of Contemporary Hospitality Management, 2034-2053.
  • Chen, H., & Qi, R. (2022). Restaurant frontline employees’ turnover intentions: three-way interactions between job stress, fear of COVID-19, and resilience. International Journal of Contemporary Hospitality Management, 34 (7), 2535-2558.
  • Cheng-ping, C., & Wei-chen, C. (2009). Internal marketing practices and employees turnover intentions in tourism and leisure hotels. JOHAR, 4(2), 5.
  • Chikwe, A. C. (2009). The impact of employee turnover: the case of leisure, tourism and hospitality industry. Consortium Journal of Hospitality & Tourism, 14(1), 43-56.
  • Deri, M. N., Zaazie, P., & Bazaanah, P. (2021). Turnover intentions among hotel employees in the Accra metropolis of Ghana. African Journal of Hospitality, Tourism and Leisure, 10(1), 238-255.
  • Lane, N. (2016). Human resources marketing and recruiting: Essentials of employer branding, (ed. Matthias Zeuch) Human Resources Marketing and Recruiting. (pp. 2-30) Springer: Berlin.
  • Diodato, V. P., & Gellatly, P. (2013). Dictionary of bibliometrics. Abington, MA:Routledge.
  • Dwesini, N. F. (2019). Causes and prevention of high employee turnover within the hospitality industry: A literature review. African Journal of Hospitality, Tourism and Leisure, 8(3), 1-15.
  • Güzeller, C.O., & Çeliker, N. (2020). Examining relationship between organizational commitment and turnover intention via a meta-analysis. International Journal of Culture, 14(1), 102-120.
  • Hogan, J. J. (1992). Turnover and what to do about it. Cornell Hotel and Restaurant Administration Quarterly, 33(1), 40–45.
  • Hom, P.W. & Griffeth, R.W. (1995). Employee turnover. South-Western College Publishing: Ohio.
  • Hui, R. T. Y., Chiu, W., Won, D., & Bae, J. S. (2021). The influence of team-member exchange on turnover intention among student-athletes: the mediating role of interpersonal self-efficacy and the moderating role of seniority. Sport Management Review, 1-21.
  • Karatepe, O.M., & Ngeche, R.N. (2012). Does job embeddedness mediate the effect of work engagement on job outcomes? A study of hotel employees in Cameroon. Journal of Hospitality Marketing & Management, 21 (4), 440-461.
  • Karatepe, O. M. (2012). Perceived organizational support, career satisfaction, and performance outcomes: a study of hotel employees in Cameroon. International Journal of Contemporary Hospitality Management, 24 (5), 735-752.
  • Karatepe, O.M. (2013). Perceptions of organizational politics and hotel employee outcomes: The mediating role of work engagement. International Journal of Contemporary Hospitality Management. 25 (1), 82-104.
  • Karatepe, O.M., & Baddar, L. (2006). An empirical study of the selected consequences of frontline employees’ work-family conflict and family-work conflict. Tourism Magemanent, 27, 1017-1028.
  • Khan, N.A., Khan, A.N., Moin, M.F., & Pitafi, A.H. (2021). A trail of chaos: How psychopathic leadership influence employee satisfaction and turnover intention via self-efficacy in tourism enterprises. Journal of Leisure Research, 52 (3), 347-369.
  • Kim, N. (2014). Employee turnover intention among newcomers in travel industry. International Journal of Tourism Research, 16(1), 56-64.
  • Kobanoğlu, M.S., & Uygungil, S. (2017). Relationship between "burnout and ıntention to quit" the organization: the case of employees working with dangerous substances. Perspectives in Humanities and Social Sciences: Hinting at Interdisciplinarity 4th Edition: Revolutions, the Archeology of Change, May 2017, Iasi, Romania.
  • Kuşluvan, S. & Kuşluvan, Z. (2004). Turizm işletmelerinde işgören devri: Anlamı, türleri ve nedenleri. Seyahat ve Otel işletmeciliği Dergisi, 28-37.
  • Lyons, P., & Bandura, R. (2020). Employee turnover: Features and perspectives. Development and Learning in Organizations, 34 (1), 1-4.
  • Mowday, R.T., Porter, L. W. & Steers, R.M. (1982). Employee-organization linkages: the psychology of commitment, absenteeism, and turnover. Academic Press: New York.
  • Namin, B. H., Øgaard, T., & Røislien, J. (2021). Workplace incivility and turnover intention in organizations: A meta-analytic review. International Journal of Environmental Research and Public Health, 19(1), 25.
  • Oh, J., & Chhinzer, N. (2021). Is turnover contagious? The impact of transformational leadership and collective turnover on employee turnover decisions. Leadership & Organization Development Journal, 42(7), 1089-1103.
  • Ongori, H. (2007). A review of the literature on employee turnover. African Journal of Business Management, June, 49-54.
  • Pang, L., Kucukusta, D., & Chan, X. (2015). Employee turnover intention in travel agencies: Analysis of controllable and uncontrollable factors. International journal of tourism research, 17(6), 577-590.
  • Park, J., & Min, H.K. (2020). Turnover intention in the hospitality industry: A meta-analysis. International Journal of Hospitality Management, 90, 102599. doi:10.1016/j.ijhm.2020.102599.
  • Park, I. J., Kim, P. B., Hai, S., & Dong, L. (2020). Relax from job, Don't feel stress! The detrimental effects of job stress and buffering effects of coworker trust on burnout and turnover intention. Journal of Hospitality and Tourism Management, 45, 559-568.
  • Price, J.L. (1997). Handbook of organizational measurement. International Journal of Manpower, 18(4), 305-558.
  • Pu, B., Ji, S., & Sang, W. (2022). Effects of customer incivility on turnover intention in China’s hotel employees: A chain mediating model. Journal of Hospitality and Tourism Management, 50, 327-336.
  • Ribeiro, N., Duarte, P., & Fidalgo, J. (2020). Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees: the mediating role of affective commitment. International Journal of Contemporary Hospitality Management, 32(6), 2097-2116.
  • Robinson, R. N., Kralj, A., Solnet, D. J., Goh, E., & Callan, V. (2014). Thinking job embeddedness not turnover: Towards a better understanding of frontline hotel worker retention. International Journal of Hospitality Management, 36, 101-109.
  • Saleem, S., Rasheed, M. I., Malik, M., & Okumus, F. (2021). Employee-fit and turnover intentions: The role of job engagement and psychological contract violation in the hospitality industry. Journal of Hospitality and Tourism Management, 49, 385-395.
  • Stamolampros, P., Korfiatis, N., Chalvatzis, K., & Buhalis, D. (2019). Job satisfaction and employee turnover determinants in high contact services: Insights from employees’ online reviews. Tourism Management, 75, 130-147.
  • Şimşir, İ. (2021). Bibliyometri ve bibliyometrik analize ilişkin kavramsal çerçeve. In Öztürk, O ve Gürler, G (Ed.), Bir Literatür İncelemesi Aracı Olarak Bibliyometrik Analiz, (2. Baskı), (pp. 7-31), Ankara: Nobel Bilimsel Eserler
  • Tan, K. L., Sim, P. L., Goh, F. Q., Leong, C. M., & Ting, H. (2020). Overwork and overtime on turnover intention in non-luxury hotels: do incentives matter? Journal of Hospitality and Tourism Insights, 3(4), 397-414.
  • Tett, R. P., & Meyer, J. P. (2006). Job satısfactıon, organızatıonal commıtment, turnover ıntentıon, and turnover: path analyses based on meta-analytıc fındıngs. Personnel Psychology, 46(2), 259–293. doi:10.1111/j.1744-6570.1993.tb00874.x
  • Xu, Y., Jie, D., Wu, H., Shi, X., Badulescu, D., Akbar, S., & Badulescu, A. (2022). Reducing Employee Turnover Intentions in Tourism and Hospitality Sector: The Mediating Effect of Quality of Work Life and Intrinsic Motivation. International Journal of Environmental Research and Public Health, 19(18), 11222.
  • Xu, S., Martinez, L.R., Van Hoof, H., Tews, M., Torres, L., & Farfan, K. (2018). The impact of abusive supervision and co-worker support on hospitality and tourism student employees’ turnover intentions in Ecuador. Current Issues in Tourism, 21(7), 775-790.
  • Vong, L.T-N., & Tang, W.S-L. (2017). The mediating effect of work-family conflict in the relationship between job stress and intent to stay: The case of tourism and hospitality workers in Macau. Journal of Human Resources in Hospitality and Tourism, 16(1), 39-55.
  • Wang, I-A., Lee, B-W., Wu, S-T. (2017). The relationships among work-family conflict, turnover intention and organizational citizenship behavior in the hospitality industry of Taiwan. International Journal of Manpower, 38 (8), 1130-1142.
  • Wang, C., Xu, J., Zhang, T. C., & Li, Q. M. (2020). Effects of professional identity on turnover intention in China's hotel employees: The mediating role of employee engagement and job satisfaction. Journal of Hospitality and Tourism Management, 45, 10-22.
  • Yang, J-T. (2008). Effect of newcomer socialisation on organizational commitment, job satisfaction, and turnover intention in the hotel industry. The Service Industries Journal, 28(4), 429-443.
  • Yang, J-T. (2010). Antecedents and consequences of job satisfaction in the hotel industry. International Journal of Hospitality Management, 29, 609-619.
  • Yüksel, Ö. (2000). İnsan kaynakları yönetimi. Ankara: Gazi Kitabevi.
  • Zopiatis, A., Constanti, P., & Theocharous, A.L. (2014). Job involvement, commitment, satisfaction, and turnover: Evidence from hotel employees in Cyprus. Tourism Management, 41, 129-140.
Toplam 60 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Turizm (Diğer)
Bölüm Araştırma Makaleleri
Yazarlar

Selen Uygungil Erdoğan 0000-0002-7916-1709

Aslı Özge Özgen Çiğdemli 0000-0002-6146-5552

Yayımlanma Tarihi 31 Aralık 2022
Gönderilme Tarihi 19 Ekim 2022
Kabul Tarihi 10 Kasım 2022
Yayımlandığı Sayı Yıl 2022 Cilt: 4 Sayı: 2

Kaynak Göster

APA Uygungil Erdoğan, S., & Özgen Çiğdemli, A. Ö. (2022). Turizm Bağlamında İşgören Devri (Turnover) Çalışmalarının Bibliyometrik Analizi: Web of Science Örneği. Journal of Hospitality and Tourism Issues, 4(2), 84-107. https://doi.org/10.51525/johti.1191890