Araştırma Makalesi
EVALUATION OF SECURITY RISKS ENCOUNTERED BY SOCIAL WORKERS WORKING IN THE FIELD OF MEDICAL SOCIAL WORK
Öz
The aim of the study is to examine the views of medical social workers about the safety risks that they encounter in their working hours and private lives, including stress factors and work accident elements. In-depth interviews were conducted with 20 social workers who are members of the Ankara Branch of the Association of Social Workers, using the semi-structured interview form prepared by the researchers and prepared in a qualitative design. Participants were selected by purposive sampling. The data were analyzed by thematic analysis method. It was determined that the medical social workers participating in the study faced client and institution-based risks rather than instrumental and environmental risks. The risks in question occur in the form of verbal and emotional violence, threat of violence, threat of legal sanction, which do not have life-threatening consequences. In addition, they may encounter aggressive clients in unpredictable areas, and they do not feel safe in these situations; It has been observed that the perceived security risk can vary according to the socio-economic level of the clients as well as their age and gender. Participants need technological tracking devices and deterrent penalties in order to reduce the security risk in their work areas, and they report the risks to the management unit even if they think that it will not reduce the security risks.
Anahtar Kelimeler
Medical Social Work Occupational Safety Occupational Accident Occupational Health
Kaynakça
- Acar, H., Çoban, A. İ. ve Polat, G. (2017). Sosyal hizmetlerde yanlış uygulamalar, etik ihlaller ve sorunlara ilişkin bir araştırma. Ankara: Türkiye Felsefe Kurumu Derneği.
- AÇSBH. (2017). İş sağlığı ve güvenliğine ilişkin işyeri tehlike sınıfları tebliğinde değişiklik yapılmasına dair tebliğ. Ankara: Aile, Çalışma ve Sosyal Hizmetler Bakanlığı.
- Astor, R. A., Behre, W. J., Wallace, J. M. ve Fravil, K. A. (1998). School social workers and school violence: personal safety, training, and violence programs. Social Work, 43(3), 223-232.
- Bacter, C. (2021). Risks and implications in social work practice in mental health services from Bihor county. Revista de Asistentă Scocială, 20(3), 15-22.
- Berkün, S. (2010). Sosyal hizmet uzmanlarının çalışma hayatında karşılaştıkları mesleki sorunlar: Bursa örneği. Toplum ve Sosyal Hizmet, 21(1), 99-109.
- Borritz, M., Christensen, K. B., Bültmann, U., Rugulies, R., Lund, T., Anderse, I., . . . Kristensen, T. S. (2010). Impact of burnout and psychosocial work characteristics on future long-term sickness absence. Prospective results of the Danish PUMA study among human service workers. J Occup Environ Med., 52(10), 964-970.
- Broeck, A. V., Vansteenkiste, M., Witte, H. D. ve Lens, W. (2008). Explaining the relationships between job characteristics, burnout, and engagement: the role of basic psychological need satisfaction. Work & Stress: An International Journal of Work, 22(3), 277-294.
- Burry, C. L. (2003). Working with potentially violent clients in their homes. The Clinical Supervisor, 21(1), 145-153.
- Cassie, K. M. ve Crank, A. K. (2018). Bullies in our midst: workplace bullying among social service workers in long term care facilities. Management, Leadership & Governance, 42(4), 417-431.
- Criss, P. (2010). Effects of client violence on social work students: a national study. Journal of Social Work Education, 46(3), 371-390.
- EU-OSHA. (2010). Workplace violence and harassment: a european picture. Luxembourg: Publications Office of the European Union.
- Field R.A. (2011). Safety training for the prevention of client violence towards social workers (Yayımlanmamış Yüksek Lisans Tezi). Faculty of Social Work University of Regina, Saskatoon.
- Gönül, A. (2018). Sosyal hizmet uzmanlarının müracaatçı şiddetine uğrama durumları ve etkileyen etmenler (Yayımlanmış Yüksek Lisans Tezi). Celal Bayar Üniversitesi Sağlık Bilimleri Enstitüsü, Manisa.
- Green, R., Gregory, R. ve Mason, R. (2010). It's no picnic: personal and family safety for rural social workers. Australian Social Work, 57(2), 94-106.
- Horejsi, C., Garthwait, C. ve Rolando J. (1994). A survey of threats and violence directed against child protection workers in a rural state. Child Welfare, 73(2), 173-179.
- ILO. (1998, Ekim). Indicator description: Occupational injuries. https://www.ilo.org/ilostat-files/Documents/description_ INJ_EN.pdf (Erişim Tarihi: 12.09.2022)
- Kimes, A. T. (2016). Burnout rates among social workers: a systematic review and synthesis (Yayımlanmamış Yüksek Lisans Tezi). California State University, School of Social Work, California.
- Macdonald, G. ve Sirotich, F. (2001). Reporting client violence. Social Work, 46(2), 107-114.
- Munch, P. C. (2003). The role of management in community mental health programs. Journal of Social Work, 48(4), 532-544.
- National Association of Social Workers (NASW 2011). Investing in the social work workforce. Erişim Tarihi: 27.10.2022. https://www.socialworkers.org/LinkClick.aspx?fileticket=6OGMVHl43Ic%3D&portalid=0
- Nho, C. R. ve Choi, S. (2009). Are social workers safe in their workplace?. Asia Pacific Journal of Social Work and Development, 19(1), 39-49.
- NIASW. (2013). Reducing Bureaucracy in Childcare Social Work. Belfast: North Ireland Association of Social Workers.
- Norris, D. ve Kedward, C. (1990). Violence against social workers: the implication for practice. London: Jessica Kingsley Publishers. Erişim Tarihi: 27.10.2022. https://journals.sagepub.com/doi/10.1177/088626095010001009 OSHA (2015). Guidelines for preventing workplace violence for healthcare and social service workers.
- Washington: U.S. Department of Labor Occupational Safety and Health Administration. Erişim tarihi: 28.10.2022. https://www.osha.gov/sites/default/files/publications/osha3148.pdf
- Özbesler, C. (2013). Hasta yaşam kalitesinde tıbbi sosyal hizmet uygulamalarının önemi. Tıbbi Sosyal Hizmet Dergisi, 0(2), 6-12.
- Özbesler, C. ve Çoban, A. İ. (2010). Hastane ortamında sosyal hizmet uygulamaları: Ankara örneği. Toplum ve Sosyal Hizmet, 21(2), 31-46.
- Pollack, D. (2010). Social work and violent clients: an international perspective. International Social Work, 53(2), 277-282.
- Respass, G. ve Payne, B. K. (2008). Social services workers and workplace violence. Journal of Aggression, Maltreatment & Trauma, 16(2), 131-143.
- Ringstad, R. (2005). Conflict in the workplace: social workers as victims and perpetrators. Social Work, 50(4), 305-313.
- Rugulies, R., Christensen, K. B., Borritz, M., Villadsen, E., Bültmann, U. ve Kristensen, T. S. (2007). The contribution of the psychosocial work environment to sickness absence in human service workers: results of a 3-year follow-up study. Work & Stress, 21(4), 293-311.
- Schweitzer, D., Chianello, T. ve Kothari, B. (2013). Compensation in social work: critical for satisfaction and a sustainable profession. Administration in Social Work, 37(2), 147-157.
- Sicora, A. (2014). Aggression towards helping professions: violence as communication, listening as prevention? Vitória, 6(2), 154-165.
- Smith, M. (2006). Too little fear can kill you; staying alive as a social worker. Journal of Social Work Practice, 20(1), 69-81.
- Strolin, J. S., McCarthy, M. ve Caringi, J. (2006). Causes and effects of child welfare workforce turnover. Journal of Public Child Welfare, 1(2), 29-52.
- Su, X., Liang, K. ve Wong, V. (2020). The impact of psychosocial resources incorporated with collective psychological ownership on work burnout of social workers in China. Journal of Social Service Research, 47(3), 388-401.
- Tesi, A. ve Aiello, A. (2019). The work-related well-being of social workers: framing job demands, psychological well-being, and work engagement. Journal of Social Work, 19(1), 121-141.
- Wilson, F. (2016). Identifying, preventing, and addressing job burnout and vicarious burnout for social work professionals. Journal of Evidence-Informed Social Work, 13(5), 479-483.
- Winstanley, S. ve Hales, L. (2014). A preliminary study of burnout in residential social workers experiencing workplace aggression: might it be cyclical?. British Journal of Social Work, 45(1), 24-33.
- Zengin, O. ve Çalış, N. (2017). Sosyal hizmet uzmanlarının mesleki uygulamaları ve çalışma koşulları. Toplum ve Sosyal Hizmet, 28(1), 47-67.
TIBBİ SOSYAL HİZMET ALANINDA ÇALIŞAN SOSYAL HİZMET UZMANLARININ KARŞILAŞTIKLARI GÜVENLİK RİSKLERİNİN DEĞERLENDİRİLMESİ
Öz
Çalışmanın amacı tıbbi sosyal hizmet uzmanlarının iş kaynaklı olarak mesailerinde ve özel yaşamlarında karşılaştıkları, stres faktörleri ve iş kazası unsurlarını içeren güvenlik risklerine ilişkin görüşlerinin incelenmesidir. Çalışma nitel desende hazırlanmış ve araştırmacılar tarafından oluşturulan yarı-yapılandırılmış görüşme formu kullanılarak Sosyal Hizmet Uzmanları Derneği Ankara Şubesi’ne üye 20 sosyal hizmet uzmanıyla derinlemesine görüşmeler gerçekleştirilmiştir. Katılımcılar amaçlı örnekleme ile seçilmiştir. Veriler tematik analiz yöntemi ile analiz edilmiştir. Çalışmaya katılan tıbbi sosyal hizmet uzmanlarının araçsal ve çevresel risklerden ziyade müracaatçı ve kurum kaynaklı risklerle karşılaştıkları belirlenmiştir. Bu riskler görece hayati sonuçlar doğurmayan sözlü ve duygusal şiddet, şiddet tehdidi, yasal yaptırım tehdidi şeklinde meydana gelmektedir. Ayrıca öngörülemeyen alanlarda agresif müracaatçılarla karşılaşabildikleri, bu durumlarda kendilerini güvende hissetmedikleri; kendi yaşlarının ve cinsiyetlerinin yanında müracaatçılarının sosyo-ekonomik seviyesine göre hissedilen güvenlik riskinin değişebildiği görülmüştür. Katılımcılar çalışma alanlarında güvenlik riskinin azaltılması için teknolojik takip cihazlarına ve caydırıcı cezalara ihtiyaç duymakta ve güvenlik risklerini azaltmayacağını düşünseler de riskleri yönetim birimine raporlamaktadırlar.
Anahtar Kelimeler
Kaynakça
- Acar, H., Çoban, A. İ. ve Polat, G. (2017). Sosyal hizmetlerde yanlış uygulamalar, etik ihlaller ve sorunlara ilişkin bir araştırma. Ankara: Türkiye Felsefe Kurumu Derneği.
- AÇSBH. (2017). İş sağlığı ve güvenliğine ilişkin işyeri tehlike sınıfları tebliğinde değişiklik yapılmasına dair tebliğ. Ankara: Aile, Çalışma ve Sosyal Hizmetler Bakanlığı.
- Astor, R. A., Behre, W. J., Wallace, J. M. ve Fravil, K. A. (1998). School social workers and school violence: personal safety, training, and violence programs. Social Work, 43(3), 223-232.
- Bacter, C. (2021). Risks and implications in social work practice in mental health services from Bihor county. Revista de Asistentă Scocială, 20(3), 15-22.
- Berkün, S. (2010). Sosyal hizmet uzmanlarının çalışma hayatında karşılaştıkları mesleki sorunlar: Bursa örneği. Toplum ve Sosyal Hizmet, 21(1), 99-109.
- Borritz, M., Christensen, K. B., Bültmann, U., Rugulies, R., Lund, T., Anderse, I., . . . Kristensen, T. S. (2010). Impact of burnout and psychosocial work characteristics on future long-term sickness absence. Prospective results of the Danish PUMA study among human service workers. J Occup Environ Med., 52(10), 964-970.
- Broeck, A. V., Vansteenkiste, M., Witte, H. D. ve Lens, W. (2008). Explaining the relationships between job characteristics, burnout, and engagement: the role of basic psychological need satisfaction. Work & Stress: An International Journal of Work, 22(3), 277-294.
- Burry, C. L. (2003). Working with potentially violent clients in their homes. The Clinical Supervisor, 21(1), 145-153.
- Cassie, K. M. ve Crank, A. K. (2018). Bullies in our midst: workplace bullying among social service workers in long term care facilities. Management, Leadership & Governance, 42(4), 417-431.
- Criss, P. (2010). Effects of client violence on social work students: a national study. Journal of Social Work Education, 46(3), 371-390.
- EU-OSHA. (2010). Workplace violence and harassment: a european picture. Luxembourg: Publications Office of the European Union.
- Field R.A. (2011). Safety training for the prevention of client violence towards social workers (Yayımlanmamış Yüksek Lisans Tezi). Faculty of Social Work University of Regina, Saskatoon.
- Gönül, A. (2018). Sosyal hizmet uzmanlarının müracaatçı şiddetine uğrama durumları ve etkileyen etmenler (Yayımlanmış Yüksek Lisans Tezi). Celal Bayar Üniversitesi Sağlık Bilimleri Enstitüsü, Manisa.
- Green, R., Gregory, R. ve Mason, R. (2010). It's no picnic: personal and family safety for rural social workers. Australian Social Work, 57(2), 94-106.
- Horejsi, C., Garthwait, C. ve Rolando J. (1994). A survey of threats and violence directed against child protection workers in a rural state. Child Welfare, 73(2), 173-179.
- ILO. (1998, Ekim). Indicator description: Occupational injuries. https://www.ilo.org/ilostat-files/Documents/description_ INJ_EN.pdf (Erişim Tarihi: 12.09.2022)
- Kimes, A. T. (2016). Burnout rates among social workers: a systematic review and synthesis (Yayımlanmamış Yüksek Lisans Tezi). California State University, School of Social Work, California.
- Macdonald, G. ve Sirotich, F. (2001). Reporting client violence. Social Work, 46(2), 107-114.
- Munch, P. C. (2003). The role of management in community mental health programs. Journal of Social Work, 48(4), 532-544.
- National Association of Social Workers (NASW 2011). Investing in the social work workforce. Erişim Tarihi: 27.10.2022. https://www.socialworkers.org/LinkClick.aspx?fileticket=6OGMVHl43Ic%3D&portalid=0
- Nho, C. R. ve Choi, S. (2009). Are social workers safe in their workplace?. Asia Pacific Journal of Social Work and Development, 19(1), 39-49.
- NIASW. (2013). Reducing Bureaucracy in Childcare Social Work. Belfast: North Ireland Association of Social Workers.
- Norris, D. ve Kedward, C. (1990). Violence against social workers: the implication for practice. London: Jessica Kingsley Publishers. Erişim Tarihi: 27.10.2022. https://journals.sagepub.com/doi/10.1177/088626095010001009 OSHA (2015). Guidelines for preventing workplace violence for healthcare and social service workers.
- Washington: U.S. Department of Labor Occupational Safety and Health Administration. Erişim tarihi: 28.10.2022. https://www.osha.gov/sites/default/files/publications/osha3148.pdf
- Özbesler, C. (2013). Hasta yaşam kalitesinde tıbbi sosyal hizmet uygulamalarının önemi. Tıbbi Sosyal Hizmet Dergisi, 0(2), 6-12.
- Özbesler, C. ve Çoban, A. İ. (2010). Hastane ortamında sosyal hizmet uygulamaları: Ankara örneği. Toplum ve Sosyal Hizmet, 21(2), 31-46.
- Pollack, D. (2010). Social work and violent clients: an international perspective. International Social Work, 53(2), 277-282.
- Respass, G. ve Payne, B. K. (2008). Social services workers and workplace violence. Journal of Aggression, Maltreatment & Trauma, 16(2), 131-143.
- Ringstad, R. (2005). Conflict in the workplace: social workers as victims and perpetrators. Social Work, 50(4), 305-313.
- Rugulies, R., Christensen, K. B., Borritz, M., Villadsen, E., Bültmann, U. ve Kristensen, T. S. (2007). The contribution of the psychosocial work environment to sickness absence in human service workers: results of a 3-year follow-up study. Work & Stress, 21(4), 293-311.
- Schweitzer, D., Chianello, T. ve Kothari, B. (2013). Compensation in social work: critical for satisfaction and a sustainable profession. Administration in Social Work, 37(2), 147-157.
- Sicora, A. (2014). Aggression towards helping professions: violence as communication, listening as prevention? Vitória, 6(2), 154-165.
- Smith, M. (2006). Too little fear can kill you; staying alive as a social worker. Journal of Social Work Practice, 20(1), 69-81.
- Strolin, J. S., McCarthy, M. ve Caringi, J. (2006). Causes and effects of child welfare workforce turnover. Journal of Public Child Welfare, 1(2), 29-52.
- Su, X., Liang, K. ve Wong, V. (2020). The impact of psychosocial resources incorporated with collective psychological ownership on work burnout of social workers in China. Journal of Social Service Research, 47(3), 388-401.
- Tesi, A. ve Aiello, A. (2019). The work-related well-being of social workers: framing job demands, psychological well-being, and work engagement. Journal of Social Work, 19(1), 121-141.
- Wilson, F. (2016). Identifying, preventing, and addressing job burnout and vicarious burnout for social work professionals. Journal of Evidence-Informed Social Work, 13(5), 479-483.
- Winstanley, S. ve Hales, L. (2014). A preliminary study of burnout in residential social workers experiencing workplace aggression: might it be cyclical?. British Journal of Social Work, 45(1), 24-33.
- Zengin, O. ve Çalış, N. (2017). Sosyal hizmet uzmanlarının mesleki uygulamaları ve çalışma koşulları. Toplum ve Sosyal Hizmet, 28(1), 47-67.
Toplam 39 adet kaynakça vardır.
Ayrıntılar
| Birincil Dil | Türkçe |
|---|---|
| Konular | Sosyal Hizmetler (Diğer) |
| Bölüm | Makaleler |
| Yazarlar | |
| Erken Görünüm Tarihi | 12 Ocak 2024 |
| Yayımlanma Tarihi | 11 Ocak 2024 |
| Gönderilme Tarihi | 25 Ağustos 2023 |
| Yayımlandığı Sayı | Yıl 2023 Sayı: 22 |
