Araştırma Makalesi
TACKLING THE EMOTIONAL VAMPIRES AT WORKPLACES: A CONCEPTUAL FRAMEWORK ON MAJOR REASONS OF EMOTIONAL EXHAUSTION IN ORGANIZATIONS AND SOLUTIONS
Öz
This study aims to examine the main reasons of the emotional exhaustion that cause job dissatisfaction and loss of motivation in organizations and which finally lead to emotional exhaustion of the both leaders and employees at workplaces. Emotional exhaustion, which decreases the job performance, motivation, creativity and satisfaction of the employees, often arises after a period of stress because of experiencing uncivil behaviors from the leaders or coworkers and organizational factors. Therefore, this conceptual study focuses on the main reasons of emotional exhaustion at workplace and outlines the certain types of personalities such as the dark triad of personality organizational factors or work-family conflict that lead to drain every ounce of other individuals’ emotional energy in organizations. And in the conclusion section, the recommendations will be made and solutions will be offered in order to avoid and reduce the negative effects of the individuals and reasons that drain emotional energy of their employees in organizations.
Anahtar Kelimeler
Kaynakça
- Alonso, M. P. B., Iglesias, M. E. L., & de Bengoa Vallejo, R. B. (2020). The Relationship Between Burnout and Health Professionals' Creativity, Method, and Organization. Creative Nursing, 26(1), 56-65.
- Anasori, E., Bayighomog, S. W., & Tanova, C. (2020). Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion. The Service Industries Journal, 40(1-2), 65-89.
- Book, A., Visser, B. A., Blais, J., Hosker-Field, A., Methot-Jones, T., Gauthier, N. Y., ... & D'Agata, M. T. (2016). Unpacking more “evil”: What is at the core of the dark tetrad?. Personality and Individual Differences, 90, 269-272.
- Bowen, P., & Zhang, R. P. (2020). Cross-Boundary Contact, Work-family conflict, antecedents, and consequences: Testing an integrated model for construction professionals. Journal of Construction Engineering and Management, 146(3), 04020005.
- Carter, N. T., Miller, J. D., & Widiger, T. A. (2018). Extreme personalities at work and in life. Current Directions in Psychological Science, 27(6), 429-436.
- Chau, S. L. (2019). The impact of work-family conflict on work stress and job satisfaction among Macau table game dealers. International Journal of Tourism Sciences, 19(1), 1-17.
- Chen, K. Y., Chang, C. W., & Wang, C. H. (2019). Frontline employees’ passion and emotional exhaustion: The mediating role of emotional labor strategies. International Journal of Hospitality Management, 76, 163-172.
- Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied psychology, 88(1), 160.
- Cullinan, J., Hodgins, M., Hogan, V., McDermott, M., & Walsh, S. (2019). Bullying and work-related stress in the Irish workplace. Societies, 9(1), 15.
- Dishop, C. R., Green, A. E., Torres, E., & Aarons, G. A. (2019). Predicting turnover: the moderating effect of functional climates on emotional exhaustion and work attitudes. Community mental health journal, 55(5), 733-741.
- Dust, S. B., Resick, C. J., Margolis, J. A., Mawritz, M. B., & Greenbaum, R. L. (2018). Ethical leadership and employee success: Examining the roles of psychological empowerment and emotional exhaustion. The Leadership Quarterly, 29(5), 570-583. Edmondson, D. R., Matthews, L. M., & Ward, C. B. (2019). An exploratory study of retail sales employees’ service sabotage: Examining the impact of emotional exhaustion and organizational support. Journal of Global Scholars of Marketing Science, 29(1), 63-77.
- Geary, J., & Hickey, B. (2019). When Does Burnout Begin? The Relationship Between Graduate School Employment and Burnout Amongst Librarians. The Library with the Lead Pipe.
- Hassard, J., Teoh, K. R., Visockaite, G., Dewe, P., & Cox, T. (2018). The cost of work-related stress to society: A systematic review. Journal of occupational health psychology, 23(1), 1.
- Hui, F. K. P., & Aye, L. (2018). Occupational stress and workplace design. Buildings, 8(10), 133.
- Hur, W. M., Kim, B. S., & Park, S. J. (2015). The relationship between coworker incivility, emotional exhaustion, and organizational outcomes: The mediating role of emotional exhaustion. Human Factors and Ergonomics in Manufacturing & Service Industries, 25(6), 701-712.
- Jonason, P. K., Lyons, M., Baughman, H. M., & Vernon, P. A. (2014). What a tangled web we weave: The Dark Triad traits and deception. Personality and Individual Differences, 70, 117-119.
- Jonason, P. K., Slomski, S., & Partyka, J. (2012). The Dark Triad at work: How toxic employees get their way. Personality and individual differences, 52(3), 449-453.
- Kaufman, S. B., Yaden, D. B., Hyde, E., & Tsukayama, E. (2019). The light vs. dark triad of personality: Contrasting two very different profiles of human nature. Frontiers in psychology, 10, 467.
- Lebrón, M., Tabak, F., Shkoler, O., & Rabenu, E. (2018). Counterproductive work behaviors toward organization and leader-member exchange: the mediating roles of emotional exhaustion and work engagement. Organization Management Journal, 15(4), 159-173.
- Lim, P. K., Koay, K. Y., & Chong, W. Y. (2020). The effects of abusive supervision, emotional exhaustion and organizational commitment on cyberloafing: a moderated-mediation examination. Internet Research. Vol. 31 No. 2, pp. 497-518.
- Maslach, C. A. (1982). Burnout: The cost of caring. Englewood Cliffs, NJ: Prentice Hall.
- Palmer, J. C., Holmes Jr, R. M., & Perrewé, P. L. (2020). The Cascading Effects of CEO Dark Triad Personality on Subordinate Behavior and Firm Performance: A Multilevel Theoretical Model. Group & Organization Management, 45(2), 143-180. Rasli, F. K. A. M., Yusoff, R. M., & Malik, M. F. (2014). Effect of emotional exhaustion on organizational commitment among academicians. Science International–Lahore, 26(5), 2433-2437.
- Segal, E. (2021). Leaders And Employees Are Burning Out At Record Rates: New Survey. Forbes, Retrived from https://www. forbes. com/ sites/ edwardsegal /2021/ 02/17/leaders-and-employees-are-burning-out-at-record-rates-new-survey/?sh=172c082e6499.
- Seidler, A., Thinschmidt, M., Deckert, S., Then, F., Hegewald, J., Nieuwenhuijsen, K., & Riedel-Heller, S. G. (2014). The role of psychosocial working conditions on burnout and its core component emotional exhaustion–a systematic review. Journal of occupational medicine and toxicology, 9(1), 1-13.
- Seppala, E., & King, M. (2017). Burnout at work isn’t just about exhaustion. It’s also about loneliness. Harvard Business Review, 29, 2-4.
- Spain, S. M., Harms, P., & LeBreton, J. M. (2014). The dark side of personality at work. Journal of organizational behavior, 35(S1), S41-S60.
- Valcour, M. (2020). How to Refuel When You’re Feeling Emotionally Drained, Harvard Business Review, Retrived from https://hbr.org/2020/04/how-to-refuel-when-youre-feeling-emotionally-drained.
İŞYERLERİNDE DUYGU VAMPİRLERİYLE BAŞA ÇIKMA: ÖRGÜTLERDE DUYGUSAL TÜKENMENİN ANA NEDENLERİ VE ÇÖZÜMLEMELER
Öz
Bu çalışma, örgütlerde iş memnuniyetsizliğine ve isteksizliğe neden olan duygusal tükenmeyi ve nihayetinde işyerlerinde hem yöneticilerin hem de çalışanların duygusal tükenme yaşamalarına neden olan ana sebepleri incelemeyi hedeflemiştir. Çalışanların iş performanslarını, motivasyonunu, yaratıcılıklarını ve iş doyumunu azaltan duygusal tükenme, uzun bir dönem süren, yöneticilerin, iş arkadaşların ve örgütsel etkenlerin yol açtığı stress sonrası ortaya çıkmaktadır. Bu yüzden, bu çalışma işyerindeki duygusal tükenmenin ana nedenleri üzerinde odaklanmakta ve örgütlerde diğer bireylerin enerjilerini son damlasına kadar emen karanlık üçlü kişilik özellikleri taşıyanları, örgütsel faktörleri ve iş-aile çatışmasını ele almaktadır. Sonuç bölümünde, örgütlerde çalışanların duygusal enerjilerini yok eden bireylerin ve nedenlerin olumsuz etkilerinin azaltılması ve kaçınılmasının yollarıyla ilgili çözüm önerilerinde bulunulacaktır.
Anahtar Kelimeler
Kaynakça
- Alonso, M. P. B., Iglesias, M. E. L., & de Bengoa Vallejo, R. B. (2020). The Relationship Between Burnout and Health Professionals' Creativity, Method, and Organization. Creative Nursing, 26(1), 56-65.
- Anasori, E., Bayighomog, S. W., & Tanova, C. (2020). Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion. The Service Industries Journal, 40(1-2), 65-89.
- Book, A., Visser, B. A., Blais, J., Hosker-Field, A., Methot-Jones, T., Gauthier, N. Y., ... & D'Agata, M. T. (2016). Unpacking more “evil”: What is at the core of the dark tetrad?. Personality and Individual Differences, 90, 269-272.
- Bowen, P., & Zhang, R. P. (2020). Cross-Boundary Contact, Work-family conflict, antecedents, and consequences: Testing an integrated model for construction professionals. Journal of Construction Engineering and Management, 146(3), 04020005.
- Carter, N. T., Miller, J. D., & Widiger, T. A. (2018). Extreme personalities at work and in life. Current Directions in Psychological Science, 27(6), 429-436.
- Chau, S. L. (2019). The impact of work-family conflict on work stress and job satisfaction among Macau table game dealers. International Journal of Tourism Sciences, 19(1), 1-17.
- Chen, K. Y., Chang, C. W., & Wang, C. H. (2019). Frontline employees’ passion and emotional exhaustion: The mediating role of emotional labor strategies. International Journal of Hospitality Management, 76, 163-172.
- Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied psychology, 88(1), 160.
- Cullinan, J., Hodgins, M., Hogan, V., McDermott, M., & Walsh, S. (2019). Bullying and work-related stress in the Irish workplace. Societies, 9(1), 15.
- Dishop, C. R., Green, A. E., Torres, E., & Aarons, G. A. (2019). Predicting turnover: the moderating effect of functional climates on emotional exhaustion and work attitudes. Community mental health journal, 55(5), 733-741.
- Dust, S. B., Resick, C. J., Margolis, J. A., Mawritz, M. B., & Greenbaum, R. L. (2018). Ethical leadership and employee success: Examining the roles of psychological empowerment and emotional exhaustion. The Leadership Quarterly, 29(5), 570-583. Edmondson, D. R., Matthews, L. M., & Ward, C. B. (2019). An exploratory study of retail sales employees’ service sabotage: Examining the impact of emotional exhaustion and organizational support. Journal of Global Scholars of Marketing Science, 29(1), 63-77.
- Geary, J., & Hickey, B. (2019). When Does Burnout Begin? The Relationship Between Graduate School Employment and Burnout Amongst Librarians. The Library with the Lead Pipe.
- Hassard, J., Teoh, K. R., Visockaite, G., Dewe, P., & Cox, T. (2018). The cost of work-related stress to society: A systematic review. Journal of occupational health psychology, 23(1), 1.
- Hui, F. K. P., & Aye, L. (2018). Occupational stress and workplace design. Buildings, 8(10), 133.
- Hur, W. M., Kim, B. S., & Park, S. J. (2015). The relationship between coworker incivility, emotional exhaustion, and organizational outcomes: The mediating role of emotional exhaustion. Human Factors and Ergonomics in Manufacturing & Service Industries, 25(6), 701-712.
- Jonason, P. K., Lyons, M., Baughman, H. M., & Vernon, P. A. (2014). What a tangled web we weave: The Dark Triad traits and deception. Personality and Individual Differences, 70, 117-119.
- Jonason, P. K., Slomski, S., & Partyka, J. (2012). The Dark Triad at work: How toxic employees get their way. Personality and individual differences, 52(3), 449-453.
- Kaufman, S. B., Yaden, D. B., Hyde, E., & Tsukayama, E. (2019). The light vs. dark triad of personality: Contrasting two very different profiles of human nature. Frontiers in psychology, 10, 467.
- Lebrón, M., Tabak, F., Shkoler, O., & Rabenu, E. (2018). Counterproductive work behaviors toward organization and leader-member exchange: the mediating roles of emotional exhaustion and work engagement. Organization Management Journal, 15(4), 159-173.
- Lim, P. K., Koay, K. Y., & Chong, W. Y. (2020). The effects of abusive supervision, emotional exhaustion and organizational commitment on cyberloafing: a moderated-mediation examination. Internet Research. Vol. 31 No. 2, pp. 497-518.
- Maslach, C. A. (1982). Burnout: The cost of caring. Englewood Cliffs, NJ: Prentice Hall.
- Palmer, J. C., Holmes Jr, R. M., & Perrewé, P. L. (2020). The Cascading Effects of CEO Dark Triad Personality on Subordinate Behavior and Firm Performance: A Multilevel Theoretical Model. Group & Organization Management, 45(2), 143-180. Rasli, F. K. A. M., Yusoff, R. M., & Malik, M. F. (2014). Effect of emotional exhaustion on organizational commitment among academicians. Science International–Lahore, 26(5), 2433-2437.
- Segal, E. (2021). Leaders And Employees Are Burning Out At Record Rates: New Survey. Forbes, Retrived from https://www. forbes. com/ sites/ edwardsegal /2021/ 02/17/leaders-and-employees-are-burning-out-at-record-rates-new-survey/?sh=172c082e6499.
- Seidler, A., Thinschmidt, M., Deckert, S., Then, F., Hegewald, J., Nieuwenhuijsen, K., & Riedel-Heller, S. G. (2014). The role of psychosocial working conditions on burnout and its core component emotional exhaustion–a systematic review. Journal of occupational medicine and toxicology, 9(1), 1-13.
- Seppala, E., & King, M. (2017). Burnout at work isn’t just about exhaustion. It’s also about loneliness. Harvard Business Review, 29, 2-4.
- Spain, S. M., Harms, P., & LeBreton, J. M. (2014). The dark side of personality at work. Journal of organizational behavior, 35(S1), S41-S60.
- Valcour, M. (2020). How to Refuel When You’re Feeling Emotionally Drained, Harvard Business Review, Retrived from https://hbr.org/2020/04/how-to-refuel-when-youre-feeling-emotionally-drained.
Toplam 27 adet kaynakça vardır.
Ayrıntılar
| Birincil Dil | İngilizce |
|---|---|
| Konular | İşletme |
| Bölüm | Araştırma Makaleleri |
| Yazarlar | |
| Yayımlanma Tarihi | 30 Ekim 2022 |
| Yayımlandığı Sayı | Yıl 2022 |
